Joe Machens Volkswagen

Very happy with the service, which was a safety recall, and with how I was treated as a customer. I also got to take a test drive of the new VW ID.4 while I was waiting for service. The salesman, Bruce W and with how I was treated as a customer. I also got to take a test drive of the new VW ID.4 while I was waiting for service. The salesman, Bruce Wayne, was very courteous and went out of his way to introduce me to this very impressive new model. Thank you, Bruce, for your time and trouble. More

Demarkus was very nice to work with and very accommodating. I went to pick up my vehicle and they didn’t tell me until we got there that I couldn’t bring it home but offered to deliver it to me. accommodating. I went to pick up my vehicle and they didn’t tell me until we got there that I couldn’t bring it home but offered to deliver it to me. Very professional people and great service More

It took me such a long time to find the right car for me and each time I go to the dealership, they told me they didn’t have the car I wanted to see and told me to come another time. I am very disappointed and each time I go to the dealership, they told me they didn’t have the car I wanted to see and told me to come another time. I am very disappointed with that. I had to ask for a leave every time I went to the dealership More

Near nonexistent communication. Had to constantly contact the dealer to figure out what was going on with the car deal. Though it was some of the same issue with my bank, dealership Had to constantly contact the dealer to figure out what was going on with the car deal. Though it was some of the same issue with my bank, dealership communication could be better. More

They were very helpful and did everything they could to help us get the vehicle we needed help us get the vehicle we needed More

Damarkus was fantastic to work with! He heard what we really wanted in a car and works with us to find our perfect car. We are stoked with our new Atlas and could not have had a better e He heard what we really wanted in a car and works with us to find our perfect car. We are stoked with our new Atlas and could not have had a better experience at Joe Machens VW because of Damarkus!! More

Buying the car was great. GETTING the car was a nightmare. Service Department released the car 6 days after purchase. They said they needed to clean an already immaculate c GETTING the car was a nightmare. Service Department released the car 6 days after purchase. They said they needed to clean an already immaculate car. (Service Department told me that previously scheduled cars took precedence over newly purchased cars regarding cleaning.) When I finally got my car, the car manual books (car, radio, etc.) were/are missing, the partition in the drink holder is gone and there's something hanging from the passenger rear wheel well. I called 4 times and no one called back. More

Fast and responsive to all questions and with communication. The whole process was smooth and stress free. Thank you communication. The whole process was smooth and stress free. Thank you More

Everything and everyone was great. Jeremy was a real nice person and great to talk too. And yes we was haggling but everything was good . Thanks Joe Machens and Jeremy 😁😊😎 Jeremy was a real nice person and great to talk too. And yes we was haggling but everything was good . Thanks Joe Machens and Jeremy 😁😊😎 More

Good service that I can always count on. As well as communication if it’s phone call, text or email. As well as communication if it’s phone call, text or email. More