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Joe Machens Volkswagen

Columbia, MO

4.5
2,092 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,092 reviews

June 08, 2020

Jeremy was very helpful and friendly. He gave me all the information I needed to make my decision. No hassle test drives. Great experience definitely. More

by n3wVWluver
Recommend Dealer
Yes
Employees Worked With
Jeremy Bealmer
Jun 09, 2020 -

Joe Machens Volkswagen responded

Love it! Nothing better than 5 stars for Jeremy Bealmer. Great to hear all went well - especially the "no hassle test drives". Thank you for choosing our dealership, it is much appreciated.

June 07, 2020

Buying a car can be stressful but Jeffery and Conrad really made my experience painless and actually exciting. Jeffery was my salesperson and was attentive and listened to what I was looking for the wh More

by KATRINATAPP
Recommend Dealer
Yes
Employees Worked With
Conrad Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Fletcher
Jun 08, 2020 -

Joe Machens Volkswagen responded

Another 5 star review for Jeff and Conrad! Thank you, Katrina, for letting us know about your "painless and actually exciting" experience purchasing your vehicle. We appreciate your business and hope to see you again.

June 05, 2020

The Service guy I was dealing with was hands down the best I’ve had to deal with. Will be doing my future business there More

by MOORESPORTS25
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Jun 08, 2020 -

Joe Machens Volkswagen responded

We'd love to continue to work with you on servicing your vehicles. Thanks so much for the 5 stars for JC, we agree - he is the Best!

June 04, 2020

Love working with Mikey and VW!! Look forward to doing business with them in the future!! Would highly recommend to anyone looking to buy a new or used car. More

by BRANDI
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Michael Glasgow
Jun 05, 2020 -

Joe Machens Volkswagen responded

Great review for Mikey! Thank you Brandi, we loved seeing it. And we would appreciate any recommendation that you make to your friends and family. Thanks again, we all wish you Safe Travels.

June 04, 2020

very disappointed with this last service. I made several phone calls and were never returned. Just now receiving paper work to get licensed and only a few days to get licensed I feel like when buying the More

by MICKBASS69
Recommend Dealer
No
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, John "JC" Collier, Jeff Fletcher
Jun 05, 2020 -

Joe Machens Volkswagen responded

You are correct. Every phone call should be returned in a timely manner. Our apologies, we should have done a better job with our service and sales. Your comments are being forwarded to our General Manager for his review and with a request that he look into what happened and have someone get back in touch with you. Again, our apologies, we hope you give us an opportunity to resolve this. We do not want to lose a loyal customer who has purchased 3 cars from us.

Jun 08, 2020 -

Joe Machens Volkswagen responded

Mick, The only Service records we have under "Bass" are under a different first name. One had to do with a 2015 Mirage in May and that had been fixed. The other was for a 2018 Golf Sportswagen in Feb that was repaired. Our Service Manager, Tom Turner, would be more than happy to speak to you about your comments and has asked if you would email him with your contact info. He'll get in touch with you asap so we can better understand what the issue is and how we might be able to resolve this. Tom's email is tturner@machens.com We look forward to hearing from you.

June 04, 2020

Staff was friendly and caring about services. However, I had an appointment on a random week day afternoon for a tire alignment and it took nearly 3 hours to complete. I’m hoping my next experience there is More

by KACEEDCAGLE
Recommend Dealer
Yes
Employees Worked With
John "JC" Collier
Jun 05, 2020 -

Joe Machens Volkswagen responded

Thank you for the very nice review for our Staff, we do appreciate it. However, we are sorry about the long wait time. During your next service if it starts taking a longer than expected time, ask for JC and see what he can do to help.

June 03, 2020

Your team truly helped get me out of a jam when my check engine light came on while I was heading from St. Louis to on past Kansas City for Memorial Day weekend. Thanks so much! A big thanks to Caleb Moor More

by ENTRYLVLPOSITION
Recommend Dealer
Yes
Employees Worked With
Caleb Moore, John "JC" Collier
Jun 05, 2020 -

Joe Machens Volkswagen responded

Glad we could help get you out of the jam! That's what we are here for. Thanks for the 5 star rating for Caleb and our Service Dept. Great that everything worked out for you!

June 02, 2020

Always perfect! Joseph Hawkins always goes above and beyond. Not only does he take care of what’s needed today but let’s me know what to expect for future visits. More

by EPEFF
Recommend Dealer
Yes
Employees Worked With
Joe Hawkins
Jun 03, 2020 -

Joe Machens Volkswagen responded

"Perfect" review for Joe Hawkins! Thanks so much for the 5 star review and for choosing our dealership. We appreciate it!

June 02, 2020

I purchased the Tiguan with own cash. Yet, you still keep referring to Vaughn, who is my husband. I told your people multiple times. MonikaProst More

by PROSTMONIKA
Recommend Dealer
Yes
Employees Worked With
I don’t know your employees names
Jun 03, 2020 -

Joe Machens Volkswagen responded

Monika, We apologize for not addressing you properly. Your comments are being sent our GM and Service Manager with a request to correct our records. Our apologies, we hope to do better at your next service.

June 02, 2020

jeremy Bealmer was the best salesman i have ever worked with in a seamless sale of a vehicle that perfectly fit my needs and budget without pressure or harassment or price squabbles ! More

by IRONWOMEN2
Recommend Dealer
Yes
Employees Worked With
Anthony Heaper, Jeremy Bealmer
Jun 02, 2020 -

Joe Machens Volkswagen responded

Love it!!! Thanks for the 5 stars for Jeremy and this awesome review. We loved seeing this. Safe Travels in your new vehicle - we really appreciate your business.

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