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Joe Machens Volkswagen

Columbia, MO

4.5
2,092 Reviews
Joe Machens Volkswagen is proud to serve Columbia Volkswagen shoppers as well as those in all of Missouri with an extensive selection of new Volkswagen vehicles, pre-owned vehicles, excellent Volkswagen service and much more. On our site you will find information regarding financing options, quick quotes for new Volkswagen vehicles, our current specials and much more.
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1200 Vandiver Dr

Columbia, MO

65202

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Showing 2,092 reviews

July 03, 2020

Waiting 7+ weeks for title and paperwork. Have reached out several times, but can't get any info on what the holdup is. Was also given incorrect info on the vehicle we bought. More

by JAKEHOLEE
Recommend Dealer
No
Employees Worked With
Jeff Fletcher
Jul 03, 2020 -

Joe Machens Volkswagen responded

Jake, Your comments are being forwarded to Stephen Stamose, our GM, with a request for him to look into this asap. Our apologies for the holdup and lack of information. We will get back to you shortly.

July 03, 2020

I thought I had a good deal here but it seems as if the price of my vehicle continued to increase the more they saw I was interested in purchasing it. First the 2018 Malibu with over 50,000 miles was $14,0 More

by andrll
Recommend Dealer
No
Employees Worked With
Anthony Heaper, Sam Torseen, Jeremy Bealmer
Jul 05, 2020 -

Joe Machens Volkswagen responded

We are very sorry to see this review for our dealership. We'd like to look into this further for you and our GM has requested that you email him with your name and contact info. Dealerrater protects the privacy of its customers, so all we see is your user name. If you would please send your info to Stephen Stamose, his email is sstamose@machens.com. He'll be waiting to hear from you. Again, our apologies.

Jul 10, 2020 -

andrll responded

I sent an Email to Stephen Stamose, at his email is sstamose@machens.com last weekend and I haven’t received a call or email response from him yet. Does he have any intentions on calling me?

July 03, 2020

We had great customer service. Jeremy treated us very good and will recommend you to all friends and family. Thank you so much for a great VW More

by Edgar Williams
Recommend Dealer
Yes
Employees Worked With
Conrad Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Bealmer
Jul 05, 2020 -

Joe Machens Volkswagen responded

You are most welcome, Edgar. And, Thank You, for the great review for Jeremy Bealmer, we all loved seeing it!

July 02, 2020

Great to work with promt on phone and txt accomodating and we were able to work the deal I needed to make it happen and get me in the car I wanted. More

by CHARLIERACINOWSKI
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruce Tell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Ched Lersch
Jul 05, 2020 -

Joe Machens Volkswagen responded

Thank you, Charlie, for the very nice review for our dealership. We appreciate it! And, congratulations on the purchase of the car you "wanted". Glad we were able to help out. Thanks for choosing our dealership, we hope to see you again.

July 02, 2020

Sam Torseen was excellent to work with. Answered and responded to questions and emails in a timely manner. Would recommend Sam without reservation or hesitation. More

by attorneyjnelson
Recommend Dealer
Yes
Employees Worked With
Sam Torseen
Jul 05, 2020 -

Joe Machens Volkswagen responded

Thanks for the 5 star review and recommendation for Sam Torseen. We all loved seeing it!

July 02, 2020

Better financing than my credit union. Extended warranty was really pricey. Eveyone was helpful. The gentleman that helped us didn't seem to know about the car. That was a bit annoying. More

by Nappylocs1
Recommend Dealer
Yes
Employees Worked With
Don't remember the salesman's name., Anthony Heaper
Jul 02, 2020 -

Joe Machens Volkswagen responded

Thanks for the positive rating for our dealerships, great to hear we were able to find a better financing option for you. Give us a call if you have any questions about your new car, we'll be glad to help out.

July 02, 2020

I’m high risk for COVID and Mikey and his team went out of their way to accommodate. It was an easy no-pressure purchase and I love my new car! Highly recommend! More

by Sam B
Recommend Dealer
Yes
Employees Worked With
Michael Glasgow
Jul 05, 2020 -

Joe Machens Volkswagen responded

Nothing better than a 5 star review from a customer that "loves my new car"! Thank you, Sam, for choosing our dealerships and for the very nice review for Mikey and our team. We appreciate it!

July 01, 2020

Our salesman Jeremy Bealmer was great to work with. He was very professional and responsive with what I was looking for. I love my new Volkswagen Atlas! More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Stephen Stamose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper, Jeremy Bealmer
Jul 02, 2020 -

Joe Machens Volkswagen responded

We "love" that you "love" your new VW Atlas! Thanks for the 5 star review for Jeremy Bealmer, Michelle. And, Welcome to the Joe Machens VW family! We are here for you!

July 01, 2020

Damarkus Cain was a great person, he helped my friend and I out a lot . She was able to get a 2018 with the help of Damarkus and I. I will be more and glad to purchase me a new car from him soon. Anthony Hea More

by k.tempkemp
Recommend Dealer
Yes
Employees Worked With
Damarkus Cain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper
Jul 02, 2020 -

Joe Machens Volkswagen responded

Another 5 star review for Damarkus Cain & Anthony Heaper! Thanks so much - we loved seeing it. Let us know if you or your friend have any questions about the car, please just give us a call and we'll help out.

June 29, 2020

While my first visit here did not go as smoothly as I was given the impression it would, it all worked out in the end. Quite happy with my purchase and the service overall that I received More

by Kevin77777778
Recommend Dealer
Yes
Employees Worked With
Christopher Griffitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Heaper
Jul 02, 2020 -

Joe Machens Volkswagen responded

Thank you for the 5 star rating, Kevin. We are glad to hear you are "quite happy" with your purchase and service you received. We are sorry it didn't start out smoothly, but sounds like it all worked out. Thank you for your business, we appreciate it.

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