Joe Machens Volkswagen

Both JC and Kara were awesome about getting our car in quickly to be repaired. They were great about explaining everything in terms I understood and the repairs were done to my satisfaction. quickly to be repaired. They were great about explaining everything in terms I understood and the repairs were done to my satisfaction. More

Found the car that fit me best. Gas efficiency and low payments. Got an even better deal when I drive off the lot with a 2020 Passat R-line. Thanks to Anthony in financing for the payments and Cody Johnso payments. Got an even better deal when I drive off the lot with a 2020 Passat R-line. Thanks to Anthony in financing for the payments and Cody Johnson for listening to what I wanted in a car! More

Clean dealership, worked hard to get what I wanted, drove 280 miles... Bruce was very helpful, would recommend him to anyone I know, looking for a new or used car 280 miles... Bruce was very helpful, would recommend him to anyone I know, looking for a new or used car More

Used electronic appointment scheduler. Communication from the service writer was non existent. After several days of the dealer having the car we had only received one call. After a week my wife and I had no the service writer was non existent. After several days of the dealer having the car we had only received one call. After a week my wife and I had no idea what was and what was not being done. I called once and spoke to a female in the service department, assuming she could not find an ro she asked if she could call me back (I called around 8 am). At 5 pm I still had not heard anything back. My wife then called. Same story. Once we did get ahold of someone that knew what was going on they were great. Total costs of repairs and the service we got has led us to choose a different dealer moving forward. I know this has zero to do with it, but the company I work for purchased roughly 2.5 million dollars worth of vehicles from you in 2019, i was just hoping service and communication would have been a little more of a focus. More

The price for an oil change is expensive. I can get this simple service done at other places for a lot less. Staff was friendly. simple service done at other places for a lot less. Staff was friendly. More

Our salesperson was excellent. He was knowledgeable and pleasant. He made buying the car easy and answered all of our questions about the trade in and new car. pleasant. He made buying the car easy and answered all of our questions about the trade in and new car. More

Needed a part for our 2017 VW; a problem that didn't allow us to drive to the dealership 90 miles away. Josh in the parts department conversed with our local mechanic on Friday and had the correct part allow us to drive to the dealership 90 miles away. Josh in the parts department conversed with our local mechanic on Friday and had the correct part ready for me to pick up on Saturday! Really appreciate his help in getting our VW back on the road as my wife needs it for her job as a home health nurse. More

Joe Machens Volkswagen is always my go to place! The customer service is outstanding! Always putting the customers satisfaction first! JC in the service Department kept me in the loop about my car! Jere customer service is outstanding! Always putting the customers satisfaction first! JC in the service Department kept me in the loop about my car! Jeremy Bealmer went out of his way to make sure everything was 100%! More

Excellent customer service and experience and knowledge of what I was looking for in a vehicle Discussion of options as well as informative and friendly staff to work with of what I was looking for in a vehicle Discussion of options as well as informative and friendly staff to work with More

My first experience at the car dealership was great. My car needed to be serviced. Everyone was very helpful and the service person was very knowledgeable about the vehicle which made my visit comfortable car needed to be serviced. Everyone was very helpful and the service person was very knowledgeable about the vehicle which made my visit comfortable and ease. More