Joe Machens Volkswagen

Waiting for an oil & filter change My wait was minimal - JC very helpful & friendly I felt comfortable leaving the dealership knowing everything had been checked and I was in good sh My wait was minimal - JC very helpful & friendly I felt comfortable leaving the dealership knowing everything had been checked and I was in good shape! More

Good communication. A little bit of dealer misrepresentation of manufacturers incentives. Overall we bought a Jetta, traded a Toyota in and out in 3 hours and 10 minutes! misrepresentation of manufacturers incentives. Overall we bought a Jetta, traded a Toyota in and out in 3 hours and 10 minutes! More

Excellent customer service! Wish they have more accessories on display to purchase. Ask for Mikey! Did not expect to take delivery of a new car the same day, but took advantage of VW’s 0% APR an accessories on display to purchase. Ask for Mikey! Did not expect to take delivery of a new car the same day, but took advantage of VW’s 0% APR and took home a brand new car the same day! More

Honest and Prompt I showed up unannounced looking to get an oil change. Joe was honest with me saying that it would be a pretty long wait but that he'd make sure they I showed up unannounced looking to get an oil change. Joe was honest with me saying that it would be a pretty long wait but that he'd make sure they got done before the end of the day. I appreciated his honesty. They were done when they said they would be. More

Out of all the cars we have bought this has been the best customer service we have had. Will definitely use you all again. Thanks again. customer service we have had. Will definitely use you all again. Thanks again. More

PassatTDI Very professional and courteous people to do business with. This was my second purchase at Joe Machens Volkswagen, Mike Glasgow excelled in his work. Very professional and courteous people to do business with. This was my second purchase at Joe Machens Volkswagen, Mike Glasgow excelled in his work. Good job guys! More

Not the best customer service with Jeff Fletcher I purchased my car on 5/28/20. I was happy with the used car and the price. However, the experience after I had signed for the car would make me not r I purchased my car on 5/28/20. I was happy with the used car and the price. However, the experience after I had signed for the car would make me not recommend service from Jeff Fletcher. I understand the car was not yet fully detailed or reviewed by the service crew since it was just purchased from the dealership 6 days ago. After I had signed for the car, I was told the dealership was going to replace the front tires and finish detailing the car, which I appreciated. I wasn't able to drive it home that day, and Jeff offered to drop it off to my home the next day. When it was delivered, Jeff gave me one key. I also noted after reviewing the car, I still did not have the paperwork, the car was not finished with being detailed, and the car did not have a jack. I asked Jeff for a second key, a jack, and my paperwork. He did come again to my house with the second key that same day, which I appreciated. I waited almost a week later for any word on the jack and paperwork, and then contacted Conrad Foster, the used car manager. (I had contacted Jeff prior to that without response or further progress.) Within hours, he provided me the paperwork and had ordered a new jack. He also notified me of the jack arriving almost another week later. Jeff called me and offered to drop off the jack, which I again appreciated and accepted. A week later, Jeff did not drop off the jack and I went by the dealership to pick it up myself. (Again, I tried to communicate with Jeff prior to me doing so without any progress.) Overall story:I can recommend the dealership and Conrad Foster, but cannot recommend Jeff for customer service and follow through. More

Great service overall. Damarkus was helpful and always available. The car is in great condition. Would recommend to shop for your car needs at Joe Machen's Volkswagen. available. The car is in great condition. Would recommend to shop for your car needs at Joe Machen's Volkswagen. More

The overall experience was good, Mr. Dmarcus Cain, was great. a good looking car with low mileage and cost. If you looking for a car with all that I mentioned Volkswagen is your dealership. great. a good looking car with low mileage and cost. If you looking for a car with all that I mentioned Volkswagen is your dealership. More

I have been very pleased with the people who service my vehicle. Especially glad to see JC Collier is back. He is a ray of sunshine! vehicle. Especially glad to see JC Collier is back. He is a ray of sunshine! More