Joe Machens Volkswagen

Worked out great. Called for oil change appointment, JC said he had a cancellation which created an opening in the next hour. I came over at the time he mentioned and he greeted me as I got out of the car. said he had a cancellation which created an opening in the next hour. I came over at the time he mentioned and he greeted me as I got out of the car. What more could you ask for? More

Damarkus and Anthony made buying a new Atlas Cross Sport easy! Stress and pressure free environment! Enjoyed the experience and super excited about my new car. Thanks Guys! easy! Stress and pressure free environment! Enjoyed the experience and super excited about my new car. Thanks Guys! More

Great customer service, very knowledgeable, was interested in wut I was looking for in a vehicle, very professional, my husband and I felt comfortable working threw the process cuz we didn’t feel p interested in wut I was looking for in a vehicle, very professional, my husband and I felt comfortable working threw the process cuz we didn’t feel pressure or overwhelmed More

JC was professional in providing me with service suggestions. he helped me figure out the actions to be taken on the tires by providing me objective opinions. He didn’t push to sell me the tires. Go suggestions. he helped me figure out the actions to be taken on the tires by providing me objective opinions. He didn’t push to sell me the tires. Good job! More

Both JC and Kara were awesome about getting our car in quickly to be repaired. They were great about explaining everything in terms I understood and the repairs were done to my satisfaction. quickly to be repaired. They were great about explaining everything in terms I understood and the repairs were done to my satisfaction. More

Found the car that fit me best. Gas efficiency and low payments. Got an even better deal when I drive off the lot with a 2020 Passat R-line. Thanks to Anthony in financing for the payments and Cody Johnso payments. Got an even better deal when I drive off the lot with a 2020 Passat R-line. Thanks to Anthony in financing for the payments and Cody Johnson for listening to what I wanted in a car! More

Clean dealership, worked hard to get what I wanted, drove 280 miles... Bruce was very helpful, would recommend him to anyone I know, looking for a new or used car 280 miles... Bruce was very helpful, would recommend him to anyone I know, looking for a new or used car More

Used electronic appointment scheduler. Communication from the service writer was non existent. After several days of the dealer having the car we had only received one call. After a week my wife and I had no the service writer was non existent. After several days of the dealer having the car we had only received one call. After a week my wife and I had no idea what was and what was not being done. I called once and spoke to a female in the service department, assuming she could not find an ro she asked if she could call me back (I called around 8 am). At 5 pm I still had not heard anything back. My wife then called. Same story. Once we did get ahold of someone that knew what was going on they were great. Total costs of repairs and the service we got has led us to choose a different dealer moving forward. I know this has zero to do with it, but the company I work for purchased roughly 2.5 million dollars worth of vehicles from you in 2019, i was just hoping service and communication would have been a little more of a focus. More

The price for an oil change is expensive. I can get this simple service done at other places for a lot less. Staff was friendly. simple service done at other places for a lot less. Staff was friendly. More

Our salesperson was excellent. He was knowledgeable and pleasant. He made buying the car easy and answered all of our questions about the trade in and new car. pleasant. He made buying the car easy and answered all of our questions about the trade in and new car. More