Joe Machens Volkswagen

I called before I took my car in about my heater core was told it wasn't under warranty, so I fixed it myself when I took my car in for a diffrent problem was told my heater core was under warranty kind of u told it wasn't under warranty, so I fixed it myself when I took my car in for a diffrent problem was told my heater core was under warranty kind of upset me the person on the phone gave me bad information. More

I appreciate the level of care and consideration that came from my service visit with Joe Machens VW! The service center was thorough and made sure that all my issues were resolved and any questions I ha came from my service visit with Joe Machens VW! The service center was thorough and made sure that all my issues were resolved and any questions I had were answered! Very knowledgeable and respectful staff. Even though I have to drive over 3 hours, they will get my business again! I even drive past another (closer) VW service center to get to Joe Machens VW. They are worth the drive. More

This is the most unprofessional dealership I’ve ever done business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expe business with. Don’t go there! Worst experience I’ve ever had. From the concierge to management, they didn’t do what they promised & it was very expensive! Go to any other Volkswagen dealership but them. More

xxxx poor the car came in with ac problems. Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un a Paid two hundred plus for the tech to tell me the cabin filter was dirty and replaced. I told them the blower motor was very noisy but that went Un address they said condenser fan bad and it would cost 900 plus although you could hear it cycling. I told them no. No info given for Freon pressure. I’m an ASE certified master technician and you guys were way off. Never will I darken your doors again. If you want to all me 573 230 6511 what a shame for VW. Good day More

My sales person went above and beyond to fit me with the perfect car - it was a father’s day surprise gift, so it was as challenging! I had my sons ball game to get to, so he was very courteous of that, as perfect car - it was a father’s day surprise gift, so it was as challenging! I had my sons ball game to get to, so he was very courteous of that, as was the finance person. All around a wonderful experience! This is my second vehicle purchased from this location, and we’ll be back! More

The woman that was making sure it got done that day was very helpful and pleasant. very helpful and pleasant. More

Great place all around. Only place I will take my car to get worked on. Only place I will take my car to get worked on. More

The staff is super friendly. They work is completed in an efficient manner and listen to the customer and explain things in such a way it is easily understood. They work is completed in an efficient manner and listen to the customer and explain things in such a way it is easily understood. More

Thanks for great service and quick work. I appreciated the efficiency. Free car wash card was a nice treat as well. I appreciated the efficiency. Free car wash card was a nice treat as well. More

Best car buying experience ever! There were no surprises and Jeremy went above and beyond to help find my perfect vehicle. There were no surprises and Jeremy went above and beyond to help find my perfect vehicle. More