Joe Machens Volkswagen

Kara was great, very friendly and helpful. She softened the blow and was very sympathetic about several unexpected and expensive maintenance issues with the car. the blow and was very sympathetic about several unexpected and expensive maintenance issues with the car. More

Everyone was super friendly and helpful while we considered a new Volkswagen. We really appreciate everyone’s efforts to find a car that matched our requirements, and we were pleasantly surprised to considered a new Volkswagen. We really appreciate everyone’s efforts to find a car that matched our requirements, and we were pleasantly surprised to see how quickly the folks at Joe Machens could locate a vehicle and have it on the light literally within 24 hours. Kudos especially to Michael Glasgow who went above and beyond for us! More

Caleb and Bruce went above and beyond for this sale. The airline caused me to have a 5 hour delay in getting there. So I didn't get the deal wrapped up until like 10 at night both gentlemen were so so patie airline caused me to have a 5 hour delay in getting there. So I didn't get the deal wrapped up until like 10 at night both gentlemen were so so patient and they continue to be perfect gentleman throughout that long ordeal. They had my car wrapped with a big red bow which made me feel so good I'm sure they do that for everybody. But I'm 63 years old this will probably be my last car so it really made me feel special and I thank them very much for that. Day after sale is lacking. I have trouble getting them to call me back on a couple issues there's nothing wrong with the car. But I have a couple issues that need to be taken care of and I can't get them to call me back. That is frustrating to me. Maybe if they read this review that will change. Or the fact that I am moving from Michigan back to Missouri will make it change because I will be able to drive over there and they will have to talk to me. I love you Caleb and Bruce you are great guys most of the time. More

Thank you to Jeremy and Anthony for making my VW Tiguan buying experience great! I appreciate the outstanding service I received. I love my new Tiguan! buying experience great! I appreciate the outstanding service I received. I love my new Tiguan! More

It was horrible. The customer service was awful and the people on the phones acted like they would rather be doing ANYTHING else. I couldn’t get a straight answer about my car for a week. people on the phones acted like they would rather be doing ANYTHING else. I couldn’t get a straight answer about my car for a week. More

My salesman name Sam Torseen did a GREAT job finding a vehicle for me for my daughter. He was very friendly n GREAT to work with. Calvin Brown vehicle for me for my daughter. He was very friendly n GREAT to work with. Calvin Brown More

Demarcus was great in helping us choose the right car and went out of his way tonnage sure we got exactly what we wanted in terms of color and trim. Great experience. went out of his way tonnage sure we got exactly what we wanted in terms of color and trim. Great experience. More

Had a great experience with my service visit. JC did great with getting me taking care of with a last-minute appointment to get my tires change which I appreciate since I was going out of town the next great with getting me taking care of with a last-minute appointment to get my tires change which I appreciate since I was going out of town the next day. Wouldnt take my vehicle anywhere else for service More

I have been to Joe Machens twice and had a good experience both times. I have dealt with the same salesman both times, and both times I got a great car for the price. I definitely suggest Joe Mache experience both times. I have dealt with the same salesman both times, and both times I got a great car for the price. I definitely suggest Joe Machens to others. More

Jeremy is great to work with. We wouldn’t work with anyone else. He made the process easier because other were hard to work with. anyone else. He made the process easier because other were hard to work with. More