Joe Machens Volkswagen

I called about 15 times to get an update on my car and received about 1 call in that entire week timespan. When I figured out my car was ready it was because I actually called. The diagnostics test took o received about 1 call in that entire week timespan. When I figured out my car was ready it was because I actually called. The diagnostics test took over 2 days and I couldn’t even give my final decision until four days after I dropped it off bc nobody would talk to me. I had to leave a note with the receptionist saying what my next step was gonna be. I will not be coming back. More

Maintinance folks extremely customer oriented from time they answer the phone to make an appointme thru the time they escourt one to their completly finished vehicle! they answer the phone to make an appointme thru the time they escourt one to their completly finished vehicle! More

the team took great care of me at 450 pm..... I could have been in big trouble the next day as I drove over 750 miles. Or, most likely I would have been unable to leave. Thank you Keith for your extra wo have been in big trouble the next day as I drove over 750 miles. Or, most likely I would have been unable to leave. Thank you Keith for your extra work! More

Great service team! Everyone was professional and knowledgeable. They were informative, and answered all of my questions about the recommended repairs. Thank you to everyone! knowledgeable. They were informative, and answered all of my questions about the recommended repairs. Thank you to everyone! More

Excellent service, mechanic and rep stayed late to fix our passat and it was an in warranty free repair! In the past always good setvice at machens and i feel they are honest in my experience.-matt t our passat and it was an in warranty free repair! In the past always good setvice at machens and i feel they are honest in my experience.-matt t More

If 0 was an option I’d give them that. No communication between Service Consultant and Mechanics. Car runs worse. Will never take it back to them between Service Consultant and Mechanics. Car runs worse. Will never take it back to them More

We bought a new VW Tiguan. From the start Demarcus was attentive and courteous and guided us all the way to buying the exact car we wanted. attentive and courteous and guided us all the way to buying the exact car we wanted. More

My car salesman was very attentive. Extremely patient and friendly. He paid close attention to what I wanted and delivered. I will be coming back to do more business with Damarkus at Volkswagen in Columbia, friendly. He paid close attention to what I wanted and delivered. I will be coming back to do more business with Damarkus at Volkswagen in Columbia, Mo! Thank you all so much for my new car! More

Very nice experience. The waiting area is great, employees are super friendly. Love that they wash your car after - nice touch! Also, plenty of hands sanitizers around and the place seems clean. employees are super friendly. Love that they wash your car after - nice touch! Also, plenty of hands sanitizers around and the place seems clean. More

We bought our Passat at this dealership and have enjoyed driving this car. All maintenance has been here and we have been satisfied with the work. The people working here are very friendly and courteous! driving this car. All maintenance has been here and we have been satisfied with the work. The people working here are very friendly and courteous! More