Joe Machens Volkswagen

JC and his team were awesome! An excellent service experience. We were in and out in a timely fashion and back on the road. Thanks! experience. We were in and out in a timely fashion and back on the road. Thanks! More

Jeremy was great. Will most definitely recommend him to friends. Made sure that we was happy with our car. He took the time to make sure we had the payment we requested. friends. Made sure that we was happy with our car. He took the time to make sure we had the payment we requested. More

Jeff Fletcher was courteous and accommodating when it came to getting me in for my last second oil change. On top of that, I was also in and out in a timely fashion. They even washed my car!!! Thanks guy came to getting me in for my last second oil change. On top of that, I was also in and out in a timely fashion. They even washed my car!!! Thanks guys! More

Wonderful follow up from our salesman. Love the car! ❤️ We were looking for a specific make and model, it wasn’t in stock but Cody followed up and found is one. We were looking for a specific make and model, it wasn’t in stock but Cody followed up and found is one. More

I had to call to find out my part was in. I’d already paid for the part and was waiting to hear back from Machens to make the appointment and have the service done. Disappointing communication even when paid for the part and was waiting to hear back from Machens to make the appointment and have the service done. Disappointing communication even when i called to find out the part had been in. Appointment itself was fine. More

Ever since Joe Machens has started controlling the automobile industry in Columbia is has been nothing else than the rich getting richer. I’ve bought several vehicles from them and recently my 2014 VW automobile industry in Columbia is has been nothing else than the rich getting richer. I’ve bought several vehicles from them and recently my 2014 VW jhetta had a recall in Jan and 6 months later the same part the recall was for went bad causing my transmission to go bad. They opened a case and after 3 weeks waiting they finally let me know they were not going to help cover anything. Long story short they try to rack up a bill that was worth more than my car. Crazy right. Stop doing business with these people they do not care about you as you are just another number to them. More

Great service, friendly people, three different people took care of me and they were all kind and knew about my car. Only issue was the quality of the car wash. took care of me and they were all kind and knew about my car. Only issue was the quality of the car wash. More

Took car to you because my usual mechanic was told the repair needed would be covered under the TDI warranty. Surprise....it was not. I was very disappointed repair needed would be covered under the TDI warranty. Surprise....it was not. I was very disappointed More

The service department is great! They made sure I understood what the problem was with my car. They also contacted my warranty company to get some of the bill paid. understood what the problem was with my car. They also contacted my warranty company to get some of the bill paid. More

Jon was excellent in helping us learn and explore the LR4 remotely. He made us feel comfortable purchasing a vehicle without ever seeing it in person. The shipping of the vehicle took way too long, but we ar remotely. He made us feel comfortable purchasing a vehicle without ever seeing it in person. The shipping of the vehicle took way too long, but we are very happy with our purchase. I’d buy another vehicle from Jon. More