Joe Machens Volkswagen

Very nice experience. The waiting area is great, employees are super friendly. Love that they wash your car after - nice touch! Also, plenty of hands sanitizers around and the place seems clean. employees are super friendly. Love that they wash your car after - nice touch! Also, plenty of hands sanitizers around and the place seems clean. More

My car salesman was very attentive. Extremely patient and friendly. He paid close attention to what I wanted and delivered. I will be coming back to do more business with Damarkus at Volkswagen in Columbia, friendly. He paid close attention to what I wanted and delivered. I will be coming back to do more business with Damarkus at Volkswagen in Columbia, Mo! Thank you all so much for my new car! More

We bought our Passat at this dealership and have enjoyed driving this car. All maintenance has been here and we have been satisfied with the work. The people working here are very friendly and courteous! driving this car. All maintenance has been here and we have been satisfied with the work. The people working here are very friendly and courteous! More

Brought my car in for an oil change, tire rotation and passing lights were not working . Ten days later l finally got my car back passing lights were not working . Ten days later l finally got my car back More

Joe Machens VW is a very professional dealership which is reflected in the manner they take care of clients who have purchased vehicles and service vehicles there. reflected in the manner they take care of clients who have purchased vehicles and service vehicles there. More

Would select 0 stars if it was an option. Was told my repair would be $1489.50 over the phone. When I arrived in person to pick up my car, the total I was given was over $1900. when I brought up the orig repair would be $1489.50 over the phone. When I arrived in person to pick up my car, the total I was given was over $1900. when I brought up the original price I was given, Kara “re-worked” some of the numbers and reduced the total to $1799.93, still more than $300 over the amount I was told. DO NOT TRUST this dealership to stand by their word. More

We love our Tiguan, & have been to Machens VW a couple times & have been pleased with their thorough service, even though it is warranty work. We will be going back for sure! times & have been pleased with their thorough service, even though it is warranty work. We will be going back for sure! More

Excellent service department! JC is honest and always ready to help! I have two of my cars serviced there and they’ve done a great job diagnosing the issues correct and getting the job done! ready to help! I have two of my cars serviced there and they’ve done a great job diagnosing the issues correct and getting the job done! More

The person I spoke to on the phone was very helpful and accommodating and able to get me in quickly because I had a family emergency and needed to get my car serviced before driving a far distance. If not accommodating and able to get me in quickly because I had a family emergency and needed to get my car serviced before driving a far distance. If not for this it would be a one star review because my experience at the dealership was not great. I was told it would be about 1hr 15 minutes and waited for the service which took 3 hours. I felt that they tried to upsell me on an air filter that wasn’t necessary yet and nothing makes me trust a service provider less than that kind of behavior. While I was waiting for my service an employee yelled to me in the parking lot asking if I worked at the health department which was strange and rude. Lastly my car smelled like cigarettes and body odor when I finally picked it up. I wouldn’t go here again if there was another option to get the work done for my warranty and if I ever need more extensive work done I will strongly consider traveling for it due to my experience. More

Lack of communication. Cannot contact service department before 8 am unless you know the reps last name. Service opens at 7:00(pointless). Customer service sucks. before 8 am unless you know the reps last name. Service opens at 7:00(pointless). Customer service sucks. More