Joe Machens Volkswagen

Took car to you because my usual mechanic was told the repair needed would be covered under the TDI warranty. Surprise....it was not. I was very disappointed repair needed would be covered under the TDI warranty. Surprise....it was not. I was very disappointed More

The service department is great! They made sure I understood what the problem was with my car. They also contacted my warranty company to get some of the bill paid. understood what the problem was with my car. They also contacted my warranty company to get some of the bill paid. More

Jon was excellent in helping us learn and explore the LR4 remotely. He made us feel comfortable purchasing a vehicle without ever seeing it in person. The shipping of the vehicle took way too long, but we ar remotely. He made us feel comfortable purchasing a vehicle without ever seeing it in person. The shipping of the vehicle took way too long, but we are very happy with our purchase. I’d buy another vehicle from Jon. More

I called about 15 times to get an update on my car and received about 1 call in that entire week timespan. When I figured out my car was ready it was because I actually called. The diagnostics test took o received about 1 call in that entire week timespan. When I figured out my car was ready it was because I actually called. The diagnostics test took over 2 days and I couldn’t even give my final decision until four days after I dropped it off bc nobody would talk to me. I had to leave a note with the receptionist saying what my next step was gonna be. I will not be coming back. More

Maintinance folks extremely customer oriented from time they answer the phone to make an appointme thru the time they escourt one to their completly finished vehicle! they answer the phone to make an appointme thru the time they escourt one to their completly finished vehicle! More

the team took great care of me at 450 pm..... I could have been in big trouble the next day as I drove over 750 miles. Or, most likely I would have been unable to leave. Thank you Keith for your extra wo have been in big trouble the next day as I drove over 750 miles. Or, most likely I would have been unable to leave. Thank you Keith for your extra work! More

Great service team! Everyone was professional and knowledgeable. They were informative, and answered all of my questions about the recommended repairs. Thank you to everyone! knowledgeable. They were informative, and answered all of my questions about the recommended repairs. Thank you to everyone! More

Excellent service, mechanic and rep stayed late to fix our passat and it was an in warranty free repair! In the past always good setvice at machens and i feel they are honest in my experience.-matt t our passat and it was an in warranty free repair! In the past always good setvice at machens and i feel they are honest in my experience.-matt t More

If 0 was an option I’d give them that. No communication between Service Consultant and Mechanics. Car runs worse. Will never take it back to them between Service Consultant and Mechanics. Car runs worse. Will never take it back to them More

We bought a new VW Tiguan. From the start Demarcus was attentive and courteous and guided us all the way to buying the exact car we wanted. attentive and courteous and guided us all the way to buying the exact car we wanted. More