Joe Machens Volkswagen

I had a bad experience with this dealership previously which was not the salesman’s fault. Decided to give this dealership a second chance because of my experience with the saleman, Bruce Tell, the first which was not the salesman’s fault. Decided to give this dealership a second chance because of my experience with the saleman, Bruce Tell, the first time. Bruce stepped up right away to help us find exactly what we were looking for and proceeded in making a deal on the vehicle we wanted that I’m positive didn’t yield him much money in order to make up for the problems the first time. I would recommend any one looking for a new Volkswagen or used any model of vehicle to reach out to Bruce because he will go out above and beyond. He’s not high pressure salesman and is pleasant to do business with. More

This Dealership Sucks! They Sold me a LEMON! I wouldn't even buy a brand new vehicle from them. They Sold me a LEMON! I wouldn't even buy a brand new vehicle from them. More

Buying our TDI Passat was very easy and professional. Maintenance is easy to schedule and any issues are corrected by the dealership. Maintenance is easy to schedule and any issues are corrected by the dealership. More

Joe Machens vw in Columbia, MO is the best place to get your oil changed especially if you own a volkswagon!! it's also the best place for mechanical work or maintenance on your vw also!! it was a little your oil changed especially if you own a volkswagon!! it's also the best place for mechanical work or maintenance on your vw also!! it was a little bit expensive without a warranty, but it's reasonable in cost and they do an excellent job fixing your car. Employees were kind and friendly. there's amenities like free car wash, shuttle bus, sodas, cappuccino,(French vanilla is my favorite!), chips, and you can even sit on a comfortable chair and watch TV or look at magazines!! Their oil change is more high quality than most other places especially if you own a vw and the oil change usually lasts longer, but I will spend a little extra for better performance oil and oil filter that lasts longer and is better for your engine!! Joe Machens vw in Columbia, MO is my first choice to consider when getting my oil changed and service on my vw and I highly recommend this dealership over any other in Mid-Missouri!! I just wished they still made vw Jettas with diesel engines turbo because they are nice to have and are really solid like. you don't have to wait too long to get your car serviced. it's not too crowded. they usually have the parts for your car.(if not, they can order them). you can even check on the status of your automobile on your smartphone!! they will send you a text and you just click the link and there it is!! everything went smoothly, no complaints, it might be a little pricey, but overall it's worth it!! they are honest. no gimmicks. they keep you posted on how much it's going to cost and make sure they get your consent to do the services before they provide them. excellent communications!! excellent dealership!! I highly recommend people to get their Volkswagens serviced at this place!! they do an outstanding job!! More

Damarkus was quick easy and very helpful He's what we need as a sales manager!!! need as a sales manager!!! More

The service dept. is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another m is dishonest and practicing questionable business practices. They insisted that we pay for the diagnostic, when it was already diagnosed by another mechanic. They both diagnosed the same issue. When fixing the issue, they caused more damage to my vehicle and denied ownership of doing so. Refused to do the right thing and cover the $5,000 expense. Spoke to several other mechanics who specialize in that area and they all agreed the service dept. caused the problem. Machen’s VW agreed to not charge me for labor fees, but they should have covered the entire expense. Since then I’ve heard about other issues from individuals, such as not completing their full inspections that were paid for only to have that person return to get issue resolved. Another individual was told there was a recall that had expired and would cost them $700. Only after doing their own research it was discovered their vehicle didn’t have a recall. I’m not sure where the breakdown is occurring in the service dept. I know the service manager lied to our face and changed her story several times to get them out of paying for their error. I spoke to the general manager, who covered for the service department as well. Regardless, I highly recommend that you go elsewhere if you need a mechanic. It’ll save you money and frustration if you do. More

They’ve done a lot I’ve worked for my little Volkswagen. It runs great. Gotten a few extras on it and it’s always been perfect. It runs great. Gotten a few extras on it and it’s always been perfect. More

work was done in a timely manner and was fairly priced. Will be back for all routine maintenance. Will be back for all routine maintenance. More

Straightforward customer care. Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers Please ditch the automated phone system. People want to talk to people. They want care. A computer phone system is not this. Cheers More

Quick and easy experience Car was in and out and price was fair Service was friendly was fair Service was friendly More