Joe Machens Toyota - Service Center

Terry is always very easy and accommodating. Thank you for allowing me to drop my vehicle off on such short notice to have airbag recall performed. for allowing me to drop my vehicle off on such short notice to have airbag recall performed. More

Great service trip. Got help with an issue that I’ve had since car was new. Greatly appreciate that good follow through was applied to my issue. since car was new. Greatly appreciate that good follow through was applied to my issue. More

Kamille was awesome to work with and very responsive every time we talked over the phone especially since I was working with her from oot! every time we talked over the phone especially since I was working with her from oot! More

Very friendly and professional experience. Took our van in for noise under front end that was worrying us. Took very little time for technician to find minor problem for cheap fix. Let’s me know they can b in for noise under front end that was worrying us. Took very little time for technician to find minor problem for cheap fix. Let’s me know they can be a trusted dealership. Our Advisor was Cole Rackers, he was very easy to work with and talk to. More

Great personal service to maintain my vehicle. Love the free car wash and effort made to keep my vehicle in top condition. Will definitely use their services again. free car wash and effort made to keep my vehicle in top condition. Will definitely use their services again. More

Rude employees Called to make appt.—lady who answered was rude. Took my car in for my appt.—service rep. was very rude, didn’t care about anything I had to say & had Called to make appt.—lady who answered was rude. Took my car in for my appt.—service rep. was very rude, didn’t care about anything I had to say & had the attitude that he just wanted me to not bother him with anything. Also took several weeks before I could get an appt. to have my car serviced. I have had my car serviced at this dealership for years, but will be using someone else from now on. More

Service visit Terry Pruitt was very kind and made the visit good. He was knowledgeable and didn't pressure me. He kept me informed about what they were doing Terry Pruitt was very kind and made the visit good. He was knowledgeable and didn't pressure me. He kept me informed about what they were doing More

Exemplary Service My service advisor Terry provided exemplary professional, friendly and courteous service. He is a wonderful ambassador for Joe Machens Toyota. It is a My service advisor Terry provided exemplary professional, friendly and courteous service. He is a wonderful ambassador for Joe Machens Toyota. It is a pleasure to do business with such a customer oriented company. More

Almost a total waist of my time and money. I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them o I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them over $30 I find out that the majority of this price is for diagnostics, and they had forgotten the factory recalls "which could possibly lead to the breaks not functioning, and shrapnel from the airbag". He said he needed to order parts and tried to reschedule me for a different day. But I had made this appointment for the factory recalls, and I knew the parts had been ordered the day before. When I mentioned this to him he tried to tell me that the lady who made the appointment wouldn't have known what parts to order. Which is not true because I was on the phone when the parts were ordered. $300 for an oil change and a couple minor fixes? I'm sure my anger and panic was heard over the phone, and he said he would try to get the recalls done. So within the 45 minutes it took me to walk back to the dealership they had finished both recalls. And it's a good thing because I was already looking for a Toyota contact to voice my frustrations. The price was lower than he had told me on the phone as well. I don't want to complain about that but the prices might change depending what kind of customer you are. If you know what I mean. I won't be back even if I have another recall. More

2018 Tundra repair JM took care of my needs while I was passing through Columbia MO. I that morning and out by noon, can’t beat that deal. Awesome people to work with. T JM took care of my needs while I was passing through Columbia MO. I that morning and out by noon, can’t beat that deal. Awesome people to work with. Thanks again guys!!!! More