Joe Machens Toyota - Service Center

Sixteen years of great customer service....Clay does an outstanding job! Not sure why the review needs to be 25 words... I can send a compliment in much fewer👍 outstanding job! Not sure why the review needs to be 25 words... I can send a compliment in much fewer👍 More

1pm Dr appt in KC. The engine light came on at 6:30 am and had meeting at 7. Went to meeting and took car to Machens at 8am. Matthew said they would check it out. Natalie at rental desk said she didn’t th and had meeting at 7. Went to meeting and took car to Machens at 8am. Matthew said they would check it out. Natalie at rental desk said she didn’t think she had any vehicles available. But she quickly checked, found one and said let me verify this is ready to go. Apparently someone had stayed late to clean up a 2020 RAV4 and it was available. We were able to make the trip for my wife’s surgery due to Natalie’s and the fore mentioned person’s extra effort The service depart diagnosed the Sienna’s problem and keep us well informed. Thank you so much for the great service. More

Joe Machens Toyota has never disappointed my family in the service department! The regular maintenance checks are reassuring + good people & amenities; good location; helpful ; GREAT! the service department! The regular maintenance checks are reassuring + good people & amenities; good location; helpful ; GREAT! More

Service at Toyota is always awesome! They have terrific people who are always willing to help and go the extra mile to help. Kamille is great! people who are always willing to help and go the extra mile to help. Kamille is great! More

Great service , friendly and caring. Take time to listen to my concerns, Give appropriate advice. . Will take time to find Solution. Terry Good person. I will COMEBACK to my concerns, Give appropriate advice. . Will take time to find Solution. Terry Good person. I will COMEBACK More

Kamille was great. Scheduling an appointment time is moot as they will get to the vehicle in their own sweet time. The fact that Matthew Reed is still there offerings he particular brand of "service" is as they will get to the vehicle in their own sweet time. The fact that Matthew Reed is still there offerings he particular brand of "service" is an affront to all that is good and blessed in this world. More

No mask even when mandated. I am immunocompromised. How rude. I dropped my car off as to not be compromised and I was anyway. Boooo rude. I dropped my car off as to not be compromised and I was anyway. Boooo More

Consistently receive high quality & timely service fromTerry Pruitt at Machens Toyota. Service is timely, comprehensive and all work is very well explained along with cost. fromTerry Pruitt at Machens Toyota. Service is timely, comprehensive and all work is very well explained along with cost. More

I think they are up selling their customers. They did tell me their business is slow due to the virus. I went in for a oil change , and they told me I needed all this maintenance on my car, which is very tell me their business is slow due to the virus. I went in for a oil change , and they told me I needed all this maintenance on my car, which is very high up in the 1000 dollar range. I let them know I will need to have all this done over time. My car is older, I’m retired. My car runs great! Is a Rav 4 2006. My oil plug is stripped and they said it would cost 600 dollars to replace the pan. More

During this challenging COVID-19 time, Machens Toyota In Columbia, MO, really stepped up and provided exceptional customer service. Their offer of valet pick up and return of my vehicle was very much apprec Columbia, MO, really stepped up and provided exceptional customer service. Their offer of valet pick up and return of my vehicle was very much appreciated. My servicing was done in record time, and I did not have to sit in the waiting room. Car was cleaned, serviced and sanitized! More