Joe Machens Toyota - Service Center

After a regular maintenance-oil change and tire rotation, my Lexus 350s started to have vibration problem. I came back, they charged for a diagnostic fee + rebalance labor charge. However I had to turn back my Lexus 350s started to have vibration problem. I came back, they charged for a diagnostic fee + rebalance labor charge. However I had to turn back again because the vibration problem is still there! The front desk customer service was awful! She was not only not apologizing, but also implying it was customer’s fault! More

Always efficient and job completed on time. Great coordination and communication. Always use Machens because they keep track of regular maintenance. Cody and Paula are the BEST! coordination and communication. Always use Machens because they keep track of regular maintenance. Cody and Paula are the BEST! More

Very satisfied with the service. Was very pleasant and helpful. Would never consider going anywhere else. Very impressive auto service company. Very very efficient always. helpful. Would never consider going anywhere else. Very impressive auto service company. Very very efficient always. More

Clean, courteous, fast. The service waiting area was comfortable. The staff was courteous. The service work was fast. The price estimate for new tires was outrageous, so I could not recommend buying ti comfortable. The staff was courteous. The service work was fast. The price estimate for new tires was outrageous, so I could not recommend buying tires there. Otherwise, was a great overall experience. More

Would have gotten a higher rating if they would have washed my car. I also thought it was strange that there wasn’t a Camry on the lot washed my car. I also thought it was strange that there wasn’t a Camry on the lot More

I have always had a positive experience with them in sales and service, except the one time they failed to tighten the drain plug, and I live 25 miles away. The next morning my garage floor was cover sales and service, except the one time they failed to tighten the drain plug, and I live 25 miles away. The next morning my garage floor was covered with oil and I had to drive back and get it redone. They gave me a bag of oil soaker to clean it up myself. I appreciate the complimentary car wash. More

paula did a great job ihad problems trying to find out what was wrong with my car.paula went out of her way to get me on the road. one of the problems had parts on back order she spent extra time look what was wrong with my car.paula went out of her way to get me on the road. one of the problems had parts on back order she spent extra time looking for the part so i could get back on the road and the mechantic over . great great service More

Sixteen years of great customer service....Clay does an outstanding job! Not sure why the review needs to be 25 words... I can send a compliment in much fewer👍 outstanding job! Not sure why the review needs to be 25 words... I can send a compliment in much fewer👍 More

1pm Dr appt in KC. The engine light came on at 6:30 am and had meeting at 7. Went to meeting and took car to Machens at 8am. Matthew said they would check it out. Natalie at rental desk said she didn’t th and had meeting at 7. Went to meeting and took car to Machens at 8am. Matthew said they would check it out. Natalie at rental desk said she didn’t think she had any vehicles available. But she quickly checked, found one and said let me verify this is ready to go. Apparently someone had stayed late to clean up a 2020 RAV4 and it was available. We were able to make the trip for my wife’s surgery due to Natalie’s and the fore mentioned person’s extra effort The service depart diagnosed the Sienna’s problem and keep us well informed. Thank you so much for the great service. More

Joe Machens Toyota has never disappointed my family in the service department! The regular maintenance checks are reassuring + good people & amenities; good location; helpful ; GREAT! the service department! The regular maintenance checks are reassuring + good people & amenities; good location; helpful ; GREAT! More