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Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

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September 07, 2018

Regular maintanance The dealership did a great job getting me signed in. They even got my car done before my ride could pick me up. Car wash and all. Very pleased with More

by ScottV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Sep 07, 2018 -

Joe Machens Toyota responded

Scott, thank you for the positive feedback! We are happy to know you had a great overall experience with our team! We do appreciate you and your business!

September 07, 2018

Professional Respectable service , Clean environment, friendly staff. Will deal with Machens Toyota in the future for another new tundra. Comfortable and safe atm More

by REAMSC2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett, Darnell Thomas
Sep 07, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive feedback! We are happy to know you had a great overall service experience with Darnell and our team our during your visit! We do appreciate you and your business! Thanks again! Come back and see us!

September 07, 2018

Don't go there I went there for oil change and multi -points inspection, They didn't even check the tires pressure although the warring light for it is on in the das More

by GHIATHALSHARIFI
Recommend Dealer
No
Employees Worked With
Other Employees : Jacqueline Clark, Don Warrick, Ryan Lee, Jesse Edler, Terry Pruett, Dominique Warrick
Sep 07, 2018 -

Joe Machens Toyota responded

We sincerely apologize for your experience. We do strive for quality customer service and will alert our management team of this situation to investigate further. We appreciate your honest feedback, as it helps us improve. Again, we are very sorry to hear you had a less than exceptional service experience with us.

September 06, 2018

Tire trouble & low battery Hand the misfortune of a tire nail & worn out battery at the same time. J Machens Toyota took care of both in short order. Hazard insurance on the tir More

by mf4x5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Sep 06, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to hear you had a great overall experience with Terry and our team! We appreciate your business! Come back and see us!

September 06, 2018

An overall pleasant experience I really appreciate my service rep, Terry Pruett! He is consistently friendly, conscientious, honest, knowledgeable and takes the time to explain what More

by 3000KERT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Sep 06, 2018 -

Joe Machens Toyota responded

We are very pleased to hear Terry was able to help you during your service visit with us! We do appreciate you and your positive feedback! Thanks again for your business!

September 06, 2018

Adviser (Dom Warrick) was very helpful. Great service. Quick service and done correctly. Dom was very good at explaining the repair. Mechanics performed the task quickly. Dom ensured all More

by denniswmoss2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
Sep 06, 2018 -

Joe Machens Toyota responded

Dennis, thank you for the positive feedback! We are happy to hear you had a great service experience with Dom and our team! We appreciate you and your business! Thanks again!

September 05, 2018

oil change Brought my Prius in for a 166,600 mile oil change. It did not take long to get an appointment. The dealership is very thorough and we were back on th More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
do not know employees names..sorry
Sep 05, 2018 -

Joe Machens Toyota responded

Brenda, thank you so much for providing your positive feedback! We are very pleased to hear you had a great overall service visit with our team! We appreciate you! Come back and see us!

September 05, 2018

Great service I experienced car trouble and drove to the service center and was taken care of quickly. I was taken care of by a great service rep, Terry. More

by DTRLLR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 05, 2018 -

Joe Machens Toyota responded

Thank you for sharing your positive feedback about your service visit with Terry! We are happy to know we were able to take care of your car trouble for you! Thanks again for your business! We appreciate you!

September 05, 2018

oil change and tire rotation Good service and nice waiting room. Had wait a good while but they got the job done. And the waiting room is very accommodating with lots of snacks. More

by bac681
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Elder
Sep 05, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to know you had a good service experience with our team! We do appreciate you and your business! Thanks again!

September 05, 2018

Service was just ‘okay’ I have to say, I am usually treated with very friendly, welcoming customer service, but was not this time. Very somber atmosphere. Front license pla More

by Toyota lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 05, 2018 -

Joe Machens Toyota responded

Thank you for sharing your honest feedback with us. We do strive quality customer service and will alert our management team of this situation during your service visit. We do sincerely apologize to hear you had a less than exceptional experience this time.

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