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Joe Machens Toyota - Service Center

Columbia, MO

4.5
577 Reviews

577 Reviews of Joe Machens Toyota - Service Center

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September 13, 2018

Very efficient I had a problem with my car alarm going off. They figured out the possible problem, fixed the problem, and made sure I could still make it to all my c More

by Pn2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominique Warrick
Sep 13, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are happy to know you had a great overall experience with our team! We do appreciate you and your business! Thanks again!

September 12, 2018

Joe Machens Service Center rocks Very friendly professional & quick thanks for always providing great service Matt Reid. In & out for oil change & tire rotation in 1 hour on a Saturda More

by mozelle67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
Sep 12, 2018 -

Joe Machens Toyota responded

Thank you so much for the positive feedback! We appreciate you and are happy to know you had a great overall service experience with Matt and our team! Thanks again for your business!

September 12, 2018

quick and painless My car wouldn't start. So I had it towed to the service center, it got in late in the day, and the next day at 8:30 am it was done. More

by meinong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback! We are glad to have helped resolve the issue with your vehicle and love to hear you had a great experience overall! We appreciate you! Thanks again for your business!

September 12, 2018

Good. Staff is always friendly. The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I More

by ROBINBRANDON19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2018 -

Joe Machens Toyota responded

Thank you for sharing your positive feedback with us! We love to hear you had another great service experience with our team and we were able to help fix the issue! We do appreciate you and your business! Thanks again!

September 12, 2018

Great service!! Very organized, quick service, and very helpful service representatives! The reps meet you the minute you pull in the garage and come get you the minu More

by SHERRY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lee
Sep 13, 2018 -

Joe Machens Toyota responded

Thank you for the positive feedback, Sherry! We are glad to know you had a great service experience and our team was helpful during your visit! We appreciate you! Come back and see us!

September 11, 2018

The guy i worked with was not friendly Went in for services and the guy I worked with was very unfriendly and seemed like he didn't want to work with me. He tried to deny my coupon and only More

by active21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clay Stottlemyre
Sep 12, 2018 -

Joe Machens Toyota responded

We sincerely apologize for your experience. We do strive for quality customer service and will alert our management team of this situation. We appreciate your honest feedback, as it will help us grow in the future. Again, we are very sorry to hear you had a less than exceptional service experience with us.

September 09, 2018

Excellent Easy to schedule, friendly service. The service was finished earlier than expected. Jesse was in contact and updated me when they discovered that my More

by LORI65203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Sep 10, 2018 -

Joe Machens Toyota responded

Lori, thank you for the the positive feedback! We love to hear you had an excellent service experience and Jesse was able to update throughout the process! We appreciate you, come back and see us!

September 09, 2018

Excellent They were friendly, excellent work and fast .I come on Saturday so I don't have to have appointments. There are plenty of snacks and drinks. More

by keven.nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2018 -

Joe Machens Toyota responded

Keven, thank you for the positive feedback! We are happy to hear you had an excellent overall service experience with our team! We do appreciate you and your business!

September 09, 2018

Great Last minute need that was accommodated swiftly. Service was on time and may have Jane even finished than what I was told! I left happy and content wit More

by BIANCOJA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not sure who I worked with but he was great
Sep 10, 2018 -

Joe Machens Toyota responded

We are glad to know you had a great overall service experience with our team! We do appreciate you and your team! Thanks again!

September 08, 2018

Go See Clay Since buying our Lexus vehicles, we have been using Machens Toyota whenever possible. Clay takes good care of us and doesn’t try to upsell us for unne More

by DJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay Stottlemyre
Sep 10, 2018 -

Joe Machens Toyota responded

DJ, thank you for sharing your positive feedback with us! We do appreciate you and your business! We are very happy to hear you had a great service experience with Clay during your visit! Come back and see us!

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