Joe Machens Toyota - Service Center

I t is always easy to get information and helpful advice I had to take car for 25,000 miles sevice and Paula Ortiz is always helpful and willing to accommodate my needs no matter how busy she happens to be. I had to take car for 25,000 miles sevice and Paula Ortiz is always helpful and willing to accommodate my needs no matter how busy she happens to be. She is a great working with the public! I also enjoy my rides in the Courtesy Van and enjoy my conversations with Dave! Machens Toyota has a great team delivering outstanding service! More

Saved me from a major breakdown The extremely knowledgeable staff found the source of a nagging rattle. Turns out it was a major crack in a gear. If it had failed while driving it wo The extremely knowledgeable staff found the source of a nagging rattle. Turns out it was a major crack in a gear. If it had failed while driving it would have been catastrophic. Thank you More

Tire problems Terry was very helpful and responsive. Very pleased with the level of service. Couldn’t find a leak but the spare was low and had an alignment done. Terry was very helpful and responsive. Very pleased with the level of service. Couldn’t find a leak but the spare was low and had an alignment done. More

Great customer service My car service was basic. Everyone I met was helpful and courteous. An all round pleasant experience. Definitely come back for all our RAV4 servicing My car service was basic. Everyone I met was helpful and courteous. An all round pleasant experience. Definitely come back for all our RAV4 servicing More

great experience Completed oil change, tire rotation and replaced bad battery in a very short interval. Very nice facilities and friendly employees. Will be back for s Completed oil change, tire rotation and replaced bad battery in a very short interval. Very nice facilities and friendly employees. Will be back for sure. More

Length of visit I was there for a 10 K oil change. It took 1hr and 35 minutes while I. Waited. Not acceptable. This is worst then waiting in a doctors office. I was there for a 10 K oil change. It took 1hr and 35 minutes while I. Waited. Not acceptable. This is worst then waiting in a doctors office. More

Experience was great I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. More

great service From our frist vehicle to our fourth vehicle; we have had very good service. They helped with finding a vehicle within our budget and didn't hard sell From our frist vehicle to our fourth vehicle; we have had very good service. They helped with finding a vehicle within our budget and didn't hard sell us or push us into a vehicle that we didn't want or could afford. Answered all our questions about each vehicle we asked about. The staff of the J.Machens Toyota dealership energetic, helpful and nice. Always ready to help when they notice a guest needs help. We try to send anyone who ask about where we get our vehicles to this dealership and we live over 100 mile northeast of it. Funnily enough we brought the truck we had leased to get serive and sat down and spoke with one of the dealer about the lease on it. We didn't expect to come home with a rav4 but I love it. More

Poor communication First, the guy who checked me in did not listen to me. I told him my rotors needed checked as they were grabbing. He didn’t tell them I also requested First, the guy who checked me in did not listen to me. I told him my rotors needed checked as they were grabbing. He didn’t tell them I also requested an oil change. Jacqueline called me to let me know she recommended an oil change and that is when I asked about my rotors. My van had to go back thru service to get checked and the brakes and rotors replaced. The shuttle to pick me up was 20-25 min late, then I had to wait on Jacqueline to finish a personal cell phone call to schedule her quilting class before she could help me. Very poor service. . More

Great Fast, friendly service and very appreciative of the complimentary shuttle service. The driver really helped me out by picking me up outside the schedu Fast, friendly service and very appreciative of the complimentary shuttle service. The driver really helped me out by picking me up outside the scheduled times so that I could pick my kids up from daycare on time. Thanks, again! More