Joe Machens Toyota - Service Center

Great A great experience friendly staff and willingness to mantinance my car! Thank you taking the time to work with me. Again thank you very much! A great experience friendly staff and willingness to mantinance my car! Thank you taking the time to work with me. Again thank you very much! More

Terrible customer service AGAIN! When going in for my schedule maintenance I Was told by Paula that she was helping a customer and after that she was going to lunch and that I needed When going in for my schedule maintenance I Was told by Paula that she was helping a customer and after that she was going to lunch and that I needed to just go stand by my car and somebody would eventually help me. I was like okay not sure who she was helping as nobody was with her but my issue was the comment after about going to lunch. Then when I came back to pick up my vehicle the guy who is in the same room as Paula wouldn’t even acknowledge my presence so after a few minutes I went out and asked if someone could help me get my keys so I could leave. They guy who helped me was very friendly. I then notified that my license plate was bent along with the holder. Went back in and was told u prob just need to bend it back as it prob happened when they washed your car. The man came out and helped bend it back but it isn’t perfect. I was told that I could get it fixed next time I brought my vehicle back in. I thanked him and left. I was so mad a the again terrible customer service that I received I couldn’t even address it at the time because i didn’t want to make a seen. I swear I will never purchase a vehicle from you or new tires and I will strongly discourage anyone I know from buying from you. This is the second bad review I have given with no response. I gave you another chance just in case it was an isolated event but clearly it is not. I guess Machens doesn’t care about customer service. More

Terry Pruet always my choice - excellent service Service was very good for both cars this week. Terry getting the detail job set up with little notice very appreciated. Felt comfortable with preparat Service was very good for both cars this week. Terry getting the detail job set up with little notice very appreciated. Felt comfortable with preparation of car for family to take a long trip. More

You have a top-rate service person in Paula Ortiz I have good service Weather Service department or salesperson Danny gingerich who has sold me many many cars nothing bad to say about Machens Toyota I have good service Weather Service department or salesperson Danny gingerich who has sold me many many cars nothing bad to say about Machens Toyota More

Poor customer service After recieving a call to set up an appt and getting yelled ar for not uaing a 6 month free service bc I did not have time, it was hard to get a time After recieving a call to set up an appt and getting yelled ar for not uaing a 6 month free service bc I did not have time, it was hard to get a time to work. My work demands i can not be gone for long periods of time. Meaning theor shuttle was useless, i had to find my own way back to work then to get my vehicle. No time frame as to when my vehicle would be done either. More

They are thorough and speedy. Prices seem a bit high depending on the work, but I feel they are well trained and know their stuff. Good Service and easy to get to. Prices seem a bit high depending on the work, but I feel they are well trained and know their stuff. Good Service and easy to get to. More

TOYOTA Care: Columbia 1st six month visit, Saturday morning care in Columbia worth doing after a busy week. Treated well and great care guaranteed. Customer Service Tech to 1st six month visit, Saturday morning care in Columbia worth doing after a busy week. Treated well and great care guaranteed. Customer Service Tech took good care of my care needs and questions as if he was anticipating my arrival and was ready to meet my expectations. More

Regular maintence They are always quick and efficent. Love the maintenance reminders as I tend to be forgetful! Have had no problems with my vehicle or employees!! They are always quick and efficent. Love the maintenance reminders as I tend to be forgetful! Have had no problems with my vehicle or employees!! More

Replace light Needed fog light replaced. Easily made appt. Appt was quick and easy. I did not stay so they let me know by phone and email that it was finished. No Needed fog light replaced. Easily made appt. Appt was quick and easy. I did not stay so they let me know by phone and email that it was finished. No one washed van or offered. We rarely get a wash anymore because it’s always out of order More

The Good GuysThey are always friendly and always helpful They are always friendly and always helpful. Their work is always excellent and professional. It is a pleasure to work with this dealership. The waiti They are always friendly and always helpful. Their work is always excellent and professional. It is a pleasure to work with this dealership. The waiting area is comfortable and lacks nothing. More