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Joe Machens Toyota - Service Center

Columbia, MO

4.3
580 Reviews

580 Reviews of Joe Machens Toyota - Service Center

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March 28, 2025

Excellent service department. Erin was service adviser was very informative and helpful. I trust Machens and will continue to bring our 3 Toyota’s here for service. More

by Kathykam2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Mclain
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2025

The service department is terrible. Period. Can’t get anything done as agreed in contracts. Price gouging is commonplace and the ideal they’re striving to achieve apparently. More

by CalEKey77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erin Mclain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Mallot
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2025

I was having a serious problem with my Lexus and was not comfortable driving it to St. Louis for servicing. Joe Machens Toyota service was excellent, communicated well, found and fixed a very complicated i More

by KVMMR
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2023

Great dealership! We don’t go anywhere else for our business and personal needs. Establish a relationship with them and you will not be disappointed. More

by clehnen1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Story, Cody Allison
September 21, 2023

I dealt with helpful and knowledgeable people who made the process easy. Thank you, Justin and others, whose names I do not know! More

by The old lady
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
August 30, 2023

Good recommendations from the mechanic, very thorough inspection. Helpful staff, but service takes longer than promised. More

by sastanley07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Another woman service advisor not listed.
August 15, 2023

I fee the service was accurate and at a reasonable charge. I use this service for all my Toyota’s checkups. More

by ghennigh31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2023

Terry was amazing guiding me through all the options available and explaining the services provided More

by Gumby
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
Jun 21, 2023 -

Gumby responded

Thanks Terry

June 14, 2023

I received fast excellent service. The gentleman who helped me was kind and accommodating to what I needed. More

by Jmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
April 28, 2023

Bought new tires, charged twice. They forgot oil change twice. Lost my key fob.yuk! More

by Disappointed in service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie and a new young man, no name.
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