Joe Machens Toyota

Relatively quick process It didn't take too long and the car (for the most part) fit all the criteria we had before coming in. Sale did feel pushy when we came in just to see It didn't take too long and the car (for the most part) fit all the criteria we had before coming in. Sale did feel pushy when we came in just to see our options though. More

Fourth Vehicle This is the fourth vehicle I've purchased here and the service is always top notch. I asked Bert to find a truck that suited my needs and he delivere This is the fourth vehicle I've purchased here and the service is always top notch. I asked Bert to find a truck that suited my needs and he delivered exactly what I was looking for at a great price. I can't recommend this dealership enough. From the General Manager, Dan, to the service porters, they go above and beyond what's expected. If your looking for a trustworthy dealership, then this is your place. More

Ease of purchasing a new vehicle from a pro sales staff My experience with Joe Machens Toyota is incomparable to any of my prior purchases. The Sales staff, delivery specialist and finance director were al My experience with Joe Machens Toyota is incomparable to any of my prior purchases. The Sales staff, delivery specialist and finance director were all professional, customer service oriented and friendly individuals. The staff is willing to provide exemplary services. A truly enjoyable financial transaction with no problems. I would recommend Machens Toyota to any prospective buyer of Toyota or used vehicles. Thank you to Joe, Thad and Peter. More

Not your dad's experience From start to finish, this was a pleasant, stress-free experience. We were considering the Prius or Camry Hybrid. Danielle, in Sales, listened to our From start to finish, this was a pleasant, stress-free experience. We were considering the Prius or Camry Hybrid. Danielle, in Sales, listened to our needs/wants and was very helpful in navigating our introduction to hybrid vehicles- and modern technology. Getting a fair/reasonable price with no pressure to add unwanted extras was also very nice. Jeff, in Finance, handled the paperwork as if we were long-time friends, not merely another nameless couple. Peter's detailed "how-to-operate" introduction/familiarization was nothing short of amazing! His patient style with two "oldsters", including a tour of the service department, gave me the confidence to drive home as well as knowing we'd be treated well after the sale. The respect we received from the entire staff was the finest we've experienced in 40 years of shopping for vehicles. We're sure to share this with our friends More

First Toyota Being this is my first Toyota I wasn't sure what to expect. Dean Hovis was the salesperson I dealt with. I explained to him what I wanted and that I w Being this is my first Toyota I wasn't sure what to expect. Dean Hovis was the salesperson I dealt with. I explained to him what I wanted and that I was looking at the RAV4 and the Mazda and a Nissan Rogue. I showed what I had for trade and we went from there. Dean was extremely professional and let me take a vehicle to the wife for a test drive. After she had test driven all vehicles she selected the RAV4. That is when we got down to the dickering. I told them what I would offer, they countered once , I made another offer, we agreed. Then Dean went to work locating and having the vehicle color she wanted shipped to Columbia and prepared for delivery. Roberto was quick and courteous in arranging the financing, and even sprung for a fee appetizer at his family resteraunt. It was delicious. Once the vehicle arrived they were timely and had the vehicle all prepped to drive away. One thing I wil say, don't get rid of Peter. What a person you have to leave a lasting impression on a customer. He made sure we knew all about our new vehicle and were assured if we had any further questions to just call. Excellent experience. More

Best Experience Yet We have had a great experience working with the Joe Machens Toyota Dealership in Columbia MO. Cameron Tigg our internet salesmen was very friendly, ti We have had a great experience working with the Joe Machens Toyota Dealership in Columbia MO. Cameron Tigg our internet salesmen was very friendly, timely, and helpful throughout our whole buying experinece. Once we arrived Peter Herman the delivery specialist which I must say is an excellent job position. His customer service, friendliness and expertise really made the day go much smoother. Finally Jeff Simmons was an excellent finance manager, after many questions I am confident he got us the best financing rates available and I really appreciate his patience and personality. Thanks Joe Machens for the great experience and car! More

Great experience They made things easy and less stressful! I was sad to turn in my new car but I am excited to have my new ride. They made things easy and less stressful! I was sad to turn in my new car but I am excited to have my new ride. More

Best experience yet! John Boyer is, by far, the best salesman on planet earth. This was my second purchase with him and I couldn't be more pleased. Jeff Rackers, the Fin John Boyer is, by far, the best salesman on planet earth. This was my second purchase with him and I couldn't be more pleased. Jeff Rackers, the Finance Manager, was also great to work with again. Seeing that the two are still working for Toyota after 2 1/2 years, since my initial purchase, shows that the company is a reputable one that values their employees. I was also pleased to meet Peter Herman, the Delivery Specialist, who was very attentive to my needs and questions upon leaving the dealership. The customer service I've experienced at the Joe Machens Toyota dealership has guaranteed my return in the years to come. More

A people place! A fantastic group of people that appreciate you! Everyone made buying a new vehicle painless and carefree. From the time I walked through the front A fantastic group of people that appreciate you! Everyone made buying a new vehicle painless and carefree. From the time I walked through the front door to leaving in my new Highlander, I felt appreciated and taken care of. More

Outstanding dealership! Absolutely worth the trip from St. Louis. Dean Hovis located the truck I was looking for and made the process super easy. Customer service in general Absolutely worth the trip from St. Louis. Dean Hovis located the truck I was looking for and made the process super easy. Customer service in general was top notch. St. Louis area Toyota dealers could really learn something from Joe Machens. They will definitely get my business in the future. More