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Joe Machens Toyota

Columbia, MO

3.9
1,418 Reviews
Joe Machens Toyota is number #1 volume Toyota Dealer in Mid-Missouri. From the moment you walk into our Brand New 65000 sq. ft. building with our state of Art Showroom, you will see our commitment to Customer Service is second to none.We offer to all our Guest Complementary Icy Machine, Starbucks Coffee,Ice Cream, Snacks and Soda dispenser with over 100 flavors of Soda. And if that is not enough, we built a Arcade Room with NASCAR Pinball, variety of other games. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle. Take a Look at our large inventory of New Corolla, Camry, CH-R, Yaris IA, Corolla Hatchback, 86, Avalon, Prius, Venza, Rav4, Sienna, Highlander, Tacoma, and Tundra vehicle's, on our Web Site. Whether you are in Columbia, Jefferson City, Boonville, Moberly, Mexico, or Fulton and need to Purchase, Lease, Finance, or Service a New Toyota or any of our 1300 Pre-owned vehicles, you’ve come to the right place. Feel feel to stop by or call 5736-814-6980 to schedule your private showing.
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1180 Vandiver Dr

Columbia, MO

65202

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Showing 1,418 reviews

April 30, 2020

I think they are up selling their customers. They did tell me their business is slow due to the virus. I went in for a oil change , and they told me I needed all this maintenance on my car, which is very More

by capuccioig
Recommend Dealer
Yes
Employees Worked With
Paula service rep.
May 05, 2020 -

Joe Machens Toyota responded

Thank you for leaving this review for our service dept. We understand your concerns with the additional maintenance being recommended. We do let our customers know of issues that we find during the service in order to head off any future issues. Preventative maintenance is a service we provide, but our customers always have the final decision on having it done or not. We are going to forward your comments to our General Manager just so he is aware of this. We do apologize, we never want our customers to feel pressured.

April 27, 2020

It was a pretty easy process. I found the truck with all the options I desired. I drove 2 different Tacoma models and the Sport model was the one I purchased. More

by mizzoushark7
Recommend Dealer
Yes
Employees Worked With
Thad Torgerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2020 -

Joe Machens Toyota responded

Congratulations on the purchase of your Tacoma Sport! Great choice. Thanks so much for choosing our dealership and for the 5 star review - we appreciate it! We are here if you have any questions., just give us a call.

April 23, 2020

During this challenging COVID-19 time, Machens Toyota In Columbia, MO, really stepped up and provided exceptional customer service. Their offer of valet pick up and return of my vehicle was very much apprec More

by Cathy Mid-MO
Recommend Dealer
Yes
Employees Worked With
Kamille Carey
Apr 24, 2020 -

Joe Machens Toyota responded

Thank you, Cathy, for the 5 star review for our Service Dept. We are glad to hear you liked the pick up and delivery service. We are doing everything we can during this time to make sure we keep our customers as safe as possible. Please let us know if you have any questions, just give us a call. Thank you for choosing our dealership and we hope to see you again.

February 29, 2020

It was a pleasure working with Salesperson Louis Finigan & General Manager Mike Luner !!! The Sales Manager could use a lesson in Public Relations & Customer Service ! Thanks Debra P More

by agapedsp421
Recommend Dealer
Yes
Employees Worked With
Louis Finigan, Mike Luner, Brian Bailey
Mar 01, 2020 -

Joe Machens Toyota responded

Thank you for the positive review for Louis Finigan and Mike Luner. We appreciate it. We are going to pass along your comments to Mike Luner, our General Manager, so he is aware of your interaction with our Sales Manager. Thank you again,.

February 18, 2020

Had a great experience buying from Machens Toyota! Would highly recommend them to anyone wanting to purchase a new vehicle. This is a first class deleatship! More

by robinagreger
Recommend Dealer
Yes
Employees Worked With
Danny Gingerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Joe Machens Toyota responded

Thank You for the recommendation! We loved seeing you had a "great experience' purchasing your new vehicle from us. That's our goal. Thank you for choosing our dealership, we very much appreciate your business.

January 28, 2020

Wonderful shopping experience. Jim Ellis was great to work with and worked with me since I lived out of town. Highly recommended dealership for excellent customer service. More

by Edruyun
Recommend Dealer
Yes
Employees Worked With
Jim Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Joe Machens Toyota responded

We loved seeing this 5 star review for Jim Ellis, Thank You so much. And, yes, please we'd very much appreciate you recommending us to your friends and family! Congratulations on the purchase of your new car. Give us a call if you have any questions, we'll get them answered for you. Thank you again, we are very pleased that you had a "wonderful shopping experience"!

January 27, 2020

First 5000 mile checkup. Aside from taking an hour and a half longer than promised, my Highlander's first 5000 mile checkup was satisfactory..The service tech was apologetic f More

by kaypelli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Pruett
Jan 28, 2020 -

Joe Machens Toyota responded

Thank you for taking the time to let us know about your Service visit. We do apologize for the wait time. Occasionally, we run into something while working on another vehicle that causes the delay. Unfortunately, that can cause a back up. Again, we do apologize and hope that you will give us another opportunity in the future.

January 20, 2020

I help my daughter to buy her first car. The salesman‘s name was Zack. He was very helpful and I feel we came to a fair deal on the vehicle she bought and her trade in. I would definitely recommend using Z More

by robertmainini
Recommend Dealer
Yes
Employees Worked With
Zack was our salesman. , Cody Allison
Jan 21, 2020 -

Joe Machens Toyota responded

Thank you, Robert, for the 5 star review for Zack! We all love helping our customers buy their "first car", glad we could work with you and your daughter to help purchase her first one. If either of you have any questions, just give us a call, we'll be glad to help. Thank you for choosing our dealership, we appreciate your business.

January 18, 2020

The company is dedicated to helping the customer get what they want. The car salesman Mr. Gingrich is exceptional in his service. We have always loved your company. We have had Ford’s Chrysler’s and now To More

by Tgeemm
Recommend Dealer
Yes
Employees Worked With
Danny Gingerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clay Stottlemyre
Jan 20, 2020 -

Joe Machens Toyota responded

Nothing we love more than our customers that are loyal to the Machens family. Thank you so much for the 5 star rating and kind words for Danny Gingerich, we all appreciate you taking the time to let us know how we are doing. Thanks for being part of the Machens Family, it means a lot to us! See you next time!

January 01, 2020

air bag recall 2003 toyota I was very pleased with the quick and courteous response I got in the service department. The waiting room and the speed the job was done was very nic More

by drnave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Reid
Jan 02, 2020 -

Joe Machens Toyota responded

Thank you! We appreciate you letting us know about your experience with our Service Dept. Let us know if you need anything else or have any questions, we'll be glad to help.

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