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Joe Machens Toyota

Columbia, MO

Overview
Employees
Reviews
Vehicles
4.0
1,414 Reviews
Joe Machens Toyota is number #1 volume Toyota Dealer in Mid-Missouri. From the moment you walk into our Brand New 65000 sq. ft. building with our state of Art Showroom, you will see our commitment to Customer Service is second to none.We offer to all our Guest Complementary Icy Machine, Starbucks Coffee,Ice Cream, Snacks and Soda dispenser with over 100 flavors of Soda. And if that is not enough, we built a Arcade Room with NASCAR Pinball, variety of other games. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle. Take a Look at our large inventory of New Corolla, Camry, CH-R, Yaris IA, Corolla Hatchback, 86, Avalon, Prius, Venza, Rav4, Sienna, Highlander, Tacoma, and Tundra vehicle's, on our Web Site. Whether you are in Columbia, Jefferson City, Boonville, Moberly, Mexico, or Fulton and need to Purchase, Lease, Finance, or Service a New Toyota or any of our 1300 Pre-owned vehicles, you’ve come to the right place. Feel feel to stop by or call 5736-814-6980 to schedule your private showing.
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1180 Vandiver Dr

Columbia, MO

65202

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Showing 1,414 reviews

July 08, 2020

We had a very good experience. I feel Dean our sales guy was very professional, courteous and honest with us. Andrew the finance guy was very professional and explained the numbers well. I would for sure r More

by Shelly.carver92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Hovis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew in Finance , Joe Haner
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Jul 08, 2020 -

Joe Machens Toyota responded

Nice review for Dean and Andrew! Thank you, Shelly, for leaving a 5 star review for them, it is appreciated! And, please do recommend us to your friends and family, we'd love it!

July 08, 2020

The sales person I had was super nice and helped me the whole way, the finance manager Cody helped me and broke down every single thing for me and made sure I understood what I was buying More

by Tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saif Ali, Cody Allison
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Jul 08, 2020 -

Joe Machens Toyota responded

Thank you, Tyler, for the "super nice" review for Saif & Cody. Congratulations on the purchase of your new vehicle! Please let us know if you have any questions or if there is anything else we can help with.

July 08, 2020

No mask even when mandated. I am immunocompromised. How rude. I dropped my car off as to not be compromised and I was anyway. Boooo More

by Mommynurse345
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Carr?
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Jul 09, 2020 -

Joe Machens Toyota responded

Our apologies. The safety of our customers and employees is our #1 priority. We do not want anyone to be unnecessarily exposed and have put policies in place to ensure your safety. Your comments are being forwarded to our General Manager for his review with a request that he look into this. Thank you for letting us know, we do appreciate it.

July 01, 2020

Awesome people! Dean was wonderful! Russ and Terri ( Awesome people! Dean was wonderful! Russ and Terri ( delivery) had a great time paperwork and all. Will recommend. Thank u all Bought a gorgeous More

by annettebrewer3936
Recommend Dealer
Yes
Employees Worked With
Dean Hovis sales and Chris (finance) 5 stars guys
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Jul 02, 2020 -

Joe Machens Toyota responded

Hope you are loving your "gorgeous Lincoln"! Thanks so much, Annette, for the 5 star review for Dean, Russ and Terri, we loved seeing this. Safe Travels in your Lincoln, we hope to see you again.

June 09, 2020

We helped a friend of ours buy a Camry from Mr.Saif Ali. We were very pleased with our experience working with him. Recommended!S More

by Lkewley
Recommend Dealer
Yes
Employees Worked With
Saif Ali, 5 Stars
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Jun 09, 2020 -

Joe Machens Toyota responded

Thank you for the 5 star review for Saif Ali! And, Thank you for the recommendation, we very much appreciate it!

June 01, 2020

Consistently receive high quality & timely service fromTerry Pruitt at Machens Toyota. Service is timely, comprehensive and all work is very well explained along with cost. More

by donmccubbin629
Recommend Dealer
Yes
Employees Worked With
Terry Pruett, Shawn Hall
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Jun 02, 2020 -

Joe Machens Toyota responded

Thank you so much, Don, for the 5 star review for Terry and our Service Team. We appreciate your customer loyalty and look forward to seeing you again.

April 30, 2020

I think they are up selling their customers. They did tell me their business is slow due to the virus. I went in for a oil change , and they told me I needed all this maintenance on my car, which is very More

by capuccioig
Recommend Dealer
Yes
Employees Worked With
Paula service rep.
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May 05, 2020 -

Joe Machens Toyota responded

Thank you for leaving this review for our service dept. We understand your concerns with the additional maintenance being recommended. We do let our customers know of issues that we find during the service in order to head off any future issues. Preventative maintenance is a service we provide, but our customers always have the final decision on having it done or not. We are going to forward your comments to our General Manager just so he is aware of this. We do apologize, we never want our customers to feel pressured.

April 27, 2020

It was a pretty easy process. I found the truck with all the options I desired. I drove 2 different Tacoma models and the Sport model was the one I purchased. More

by mizzoushark7
Recommend Dealer
Yes
Employees Worked With
Thad Torgerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2020 -

Joe Machens Toyota responded

Congratulations on the purchase of your Tacoma Sport! Great choice. Thanks so much for choosing our dealership and for the 5 star review - we appreciate it! We are here if you have any questions., just give us a call.

April 23, 2020

During this challenging COVID-19 time, Machens Toyota In Columbia, MO, really stepped up and provided exceptional customer service. Their offer of valet pick up and return of my vehicle was very much apprec More

by Cathy Mid-MO
Recommend Dealer
Yes
Employees Worked With
Kamille Carey
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Apr 24, 2020 -

Joe Machens Toyota responded

Thank you, Cathy, for the 5 star review for our Service Dept. We are glad to hear you liked the pick up and delivery service. We are doing everything we can during this time to make sure we keep our customers as safe as possible. Please let us know if you have any questions, just give us a call. Thank you for choosing our dealership and we hope to see you again.

February 29, 2020

It was a pleasure working with Salesperson Louis Finigan & General Manager Mike Luner !!! The Sales Manager could use a lesson in Public Relations & Customer Service ! Thanks Debra P More

by agapedsp421
Recommend Dealer
Yes
Employees Worked With
Louis Finigan, Mike Luner, Brian Bailey
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Mar 01, 2020 -

Joe Machens Toyota responded

Thank you for the positive review for Louis Finigan and Mike Luner. We appreciate it. We are going to pass along your comments to Mike Luner, our General Manager, so he is aware of your interaction with our Sales Manager. Thank you again,.

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