Joe Machens Toyota

Great service! Very responsive and friendly service. Even though I did not have an appointment, I got immediate assistance. My service person kept in contact and was Very responsive and friendly service. Even though I did not have an appointment, I got immediate assistance. My service person kept in contact and was helpful and friendly. More

Good communication Staff provided excellent communication with me during repairs. Staff was very good at explaining the problems with my vehicle and helping me decide wh Staff provided excellent communication with me during repairs. Staff was very good at explaining the problems with my vehicle and helping me decide what to do. More

2 hours It took 2 hours for an oill change and tire rotation, that's ridiculous. When I ask why it was taking so long he said their were just to many people It took 2 hours for an oill change and tire rotation, that's ridiculous. When I ask why it was taking so long he said their were just to many people needing service. Why schedule an appointment and the dealer over schedule just to leave the customer waiting around for 2 hours. I would rather you tell me you didn't have any openings and tell me to schedule it on a different day. $114 for the service and 2 hours of my time. More

Friendly Service Team The service team at Joe Machens is very friendly. The service member I worked with was Terry Pruett; he was an absolute joy. Terry made my experience The service team at Joe Machens is very friendly. The service member I worked with was Terry Pruett; he was an absolute joy. Terry made my experience enjoyable and easy. More

Excellence! Quality products, Excellent customer service from Terry Pruett! He was friendly and very knowledgeable-appreciate the time he took to explain recomme Quality products, Excellent customer service from Terry Pruett! He was friendly and very knowledgeable-appreciate the time he took to explain recommendations. Also enjoy the amenities in the service waiting area. More

AC problem Found problem with Air Conditioning. A mouse and it's nest were removed. Filter was replaced and it was suggested that spark plug change was due to Found problem with Air Conditioning. A mouse and it's nest were removed. Filter was replaced and it was suggested that spark plug change was due to present mileage. More

Great service! It was great service. We got an oil change and the key fob for our Toyota needed a new battery. We appreciated that being taken. care of. It was great service. We got an oil change and the key fob for our Toyota needed a new battery. We appreciated that being taken. care of. More

Van service at Machens Toyota Service advisor prompt, efficient, and professional, He assisted with services that needed attention. The work was completed within the estimated ti Service advisor prompt, efficient, and professional, He assisted with services that needed attention. The work was completed within the estimated time frame. Good job by all. More

Conscientious, courteous and responsive to details Terry provided outstanding customer support while car was in for a recall which took longer than originally anticipated. Great customer service and h Terry provided outstanding customer support while car was in for a recall which took longer than originally anticipated. Great customer service and highly recommend Terry. More

Professionals with Integrity I always feel I’m being treated by professionals with integrity, who care about the customers they are serving and the reputation of their company. Th I always feel I’m being treated by professionals with integrity, who care about the customers they are serving and the reputation of their company. They want me to understand the work they have done, the condition of my vehicle, and what to expect on the next maintenance visit. Thanks More