Joe Machens Toyota

Purchased Prius Jim Ellis was an excellent salesperson. He made an effort to get to know our wishes & to satisfy them. He knows his cars and he matched our wishes & t Jim Ellis was an excellent salesperson. He made an effort to get to know our wishes & to satisfy them. He knows his cars and he matched our wishes & the cars. He was friendly, helpful, & informative. More

My first internet car purchase Saw a truck posted online at Joe Machens. I contacted Cody in the internet dept and sent them pics of my trade. They ran a carfax, shot me a trade dif Saw a truck posted online at Joe Machens. I contacted Cody in the internet dept and sent them pics of my trade. They ran a carfax, shot me a trade difference, I countered, and we settled on a figure surprisingly quickly. We drove up the following Saturday from Central Arkansas and picked up the truck. There were no surprises and the truck was everything it was represented to be by the rep. I might add that I was in the car business for a dozen years, so I was pretty skeptical that things would go this smoothly. It was also nearly a six hour commute, but we made a day of it and discovered a neat little restaurant on the way back. Kudos to Cody and Joe Machens for a surprisingly simple process. By the way, we are Toyota people through and through. My daughter is driving my old 4Runner that has 450,000 miles, and runs like a watch. More

wait time I waited 2.5 hours for standard oil change. I feel like there were way to many customers with appointments and not enough employees to perform the wor I waited 2.5 hours for standard oil change. I feel like there were way to many customers with appointments and not enough employees to perform the work creating LONG wait times. More

Oil Change Terry and Paula were very courteous and friendly and provided great service. I forgot to tell them not to put the emergency brake on because the cable Terry and Paula were very courteous and friendly and provided great service. I forgot to tell them not to put the emergency brake on because the cable sticks. Paula was very helpful in finding a tech to make sure I got the emergency brake released. One thing that I found disheartening was that it took 2 hours to change the oil. I did have an appointment so it wasn't like I was just a drop by. Did not get the complimentary car/truck wash, however, that may no longer be offered, I'm not sure. On a lighter side, whoever made the popcorn forgot to put salt on it, LOL. More

Quality service as promised. I can always trust them to do the service I need and to also let me know if something else needs attention. Never have I felt they have as promised. I can always trust them to do the service I need and to also let me know if something else needs attention. Never have I felt they have tried to sell me something I did not need More

Good service I was very pleased with my 60,000 mile service appointment. They took my car in right on time. It did need a new battery and air filter, and the nee I was very pleased with my 60,000 mile service appointment. They took my car in right on time. It did need a new battery and air filter, and the need was explained to me and it was left up to me what to do. I felt their service was very thorough and well explained. More

Love my Highlander As always they are fast, friendly & efficient. My only disappointment, they always washed my car in the past. When I was picking up my car, I asked m As always they are fast, friendly & efficient. My only disappointment, they always washed my car in the past. When I was picking up my car, I asked my service guy about it & he said, oh our car wash was broke, should be fixed tomorrow if you can stop back but when you are in the area. Understandable. More

Why did an oil change take so long? Had an 830 AM appointment for a routine 30000 mile maintenance. Dropped off my vehicle and was assured it would be ready by noon. Came to pick it up a Had an 830 AM appointment for a routine 30000 mile maintenance. Dropped off my vehicle and was assured it would be ready by noon. Came to pick it up at that time and my car hadn't even been touched yet. What's the point of an appointment if it's not honored? Also, Clay is the least pleasant and least helpful person I've ever encountered with Toyota. More

Love my truck Chris was awesome. He didn't pressure me like most salesman which I liked. He went above and beyond to make it happen even took a red carpet photo wit Chris was awesome. He didn't pressure me like most salesman which I liked. He went above and beyond to make it happen even took a red carpet photo with me when he handed me the keys never had that don't before. Overall I would recommend Chris to my friends and family. More

My experiences getting truck serviced Promptly greeted upon arriving in the service area. Service writer was friendly and had me checked in quickly for oil and filter service. Wait time wa Promptly greeted upon arriving in the service area. Service writer was friendly and had me checked in quickly for oil and filter service. Wait time was quick and I paid an was on my way. Paula Ortiz and Terry Pruitt did a great job in this experience pleasant. thanks More