Joe Machens Toyota

Fast and courteous Service was fast, friendly staff, comfortable area for waiting. They also provide snacks and drinks. If you have kids theres a tv playing PBS kids and Service was fast, friendly staff, comfortable area for waiting. They also provide snacks and drinks. If you have kids theres a tv playing PBS kids and a small free arcade room for time to fly by. More

Best Service I have had several cars serviced in Columbia for over 50 years. I have gone to independent shops. What I learned is I saved money & time by taking my I have had several cars serviced in Columbia for over 50 years. I have gone to independent shops. What I learned is I saved money & time by taking my Toyota to Machens. The mechanics work on Toyotas all day every day. They don't waste time trying to figure out. They have the experience & knowledge, to fix it right the 1st time. More

Ac check Helpful advisor and technician. They explained what is my inspection results and every detail of them. Also gave me a lot recommendation and advise ba Helpful advisor and technician. They explained what is my inspection results and every detail of them. Also gave me a lot recommendation and advise based on the inspection. More

Surprise We went to Machens just to look at a new car. Alex was great showing us the type of vehicle we wanted. He answered our questions and what he didn' We went to Machens just to look at a new car. Alex was great showing us the type of vehicle we wanted. He answered our questions and what he didn't know he found the answer. Alex and Greg got us into the perfect vehicle for a great price. More

Bad customer service The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle an The first time I got my oil changed was mostly fine other than very little direction on the shuttles and when they'd depart. I waited for a shuttle and missed one of them because they didn't make it known they were taking anyone. I ended having a co-worker come get me because I'd waited over an hour. Next time I went in for an oil change to give it a second try it was less enjoyable. I felt like I was a bother and in the way. When I came to pick up my car I wasn't sure where to go so I walked up to a parts or service counter and was rudely turned away without direction on where I needed to be. I then walked over to the first person in the service area. The lady I spoke with didn't acknowledge me for at least a minute or two and when she did was not friendly. She asked for my name and told me who I should go to and pointed in a general direction to where I should go and paged the rep. The representative who was paged continued talking to the other staff members for at least 5 more minutes while I stood awkwardly not sure where or who I should expect to come. A guy who didn't work for the service department but maybe maintence pointed out who I was waiting for and was confused why she hadn't come over to serve me since he'd heard her paged minutes ago. Eventually a different guy who was not paged came up and checked me out. I did not feel valued, welcomed, or that anyone had any desire to assist me. I will not be going back even though it was where I purchased the vehicle because the whole experience was uncomfortable and frustrating. More

Poor communication Went in on a Monday and they said I would be contacted in a couple days when the part came in to schedule the fix. Five days on Saturday later, I call Went in on a Monday and they said I would be contacted in a couple days when the part came in to schedule the fix. Five days on Saturday later, I called them only to learn the part had come in the day after on Tuesday. Was not given a clear explanation as to why I wasn’t contacted. Five hours into having my car for repair I called for an update and no one could figure out what was going on. The guy had to call me back after telling me the one service advisor “didn’t know anything about it.” After the fix I went to pick it up and they insisted I owed. My original service advisor confirmed the repair was under warranty but apparently didn’t mark it as such. I had to explain all this and they had to look it up again before things were set straight. Poor communication with customers and within the company. More

We went to see about trading our pickup in for another one We went to see if we could trade our pickup. Greg Botham met us at the door he was very helpful. We not only traded our truck for a Toyota Tundra but We went to see if we could trade our pickup. Greg Botham met us at the door he was very helpful. We not only traded our truck for a Toyota Tundra but we also traded our car for a Rav 4 so we were very pleased with our experience. Greg answered my questions and I had a lot of them as this is my first Toyota. More

20,000 mile service Excellent service overall. Mr. Pruett was courteous and efficient. I was very pleased with the customer service I received yesterday at Machens Toyot Excellent service overall. Mr. Pruett was courteous and efficient. I was very pleased with the customer service I received yesterday at Machens Toyota in Columbia, MO More

Two Hours and fifteen minutes for a blinker bulb. I went to the dealership yesterday and waited two hours and 15 minutes for a blinker bulb to be replaced. Not a casing. Not in a complete unit. Only a I went to the dealership yesterday and waited two hours and 15 minutes for a blinker bulb to be replaced. Not a casing. Not in a complete unit. Only a bulb. The agent told me that she was sorry but made no attempt to compensate whatsoever. I attempte I went to the dealership yesterday and waited two hours and 15 minutes for a blinker bulb to be replaced. Not a casing. Not complete unit. Only a bulb. The agent told me that she was sorry but made no attempt to compensate whatsoever. They weren’t busy at all. Three people came and left before me. I even made an appointment ahead of time. When I checked after 45 minutes on my car, the paperwork from Paula have not even made it back to the people so they could take my car. She said she just got back from lunch and had been really busy. But she was definitely at her desk when I first got to the dealership at 1 o’clock. She was pleasant enough but I can’t continue to bring my car to a place where an overall system like this goes on. Sadly, I’m going to have to look elsewhere for my car. More

took longer than atated service took longer than anticipated .. . Service people were courteous .I was there for an oil change . The price was reasonable since I had a service took longer than anticipated .. . Service people were courteous .I was there for an oil change . The price was reasonable since I had a coupon. More