Joe Machens Toyota

Great customer service, way understaffed The accounting department was horribly understaffed and overworked! We spent over 7 hours at the dealership and a large portion of that was because th The accounting department was horribly understaffed and overworked! We spent over 7 hours at the dealership and a large portion of that was because the one accounting person was getting slammed. It was not his fault and he was an excellent individual, but he can only do so much. Hire more accountants! The time spent waiting on the busy accountant made for a bad experience, and the customer service (outside the waiting portion) was the redeeming factor for the rating I gave. More

The guy i worked with was not friendly Went in for services and the guy I worked with was very unfriendly and seemed like he didn't want to work with me. He tried to deny my coupon and only Went in for services and the guy I worked with was very unfriendly and seemed like he didn't want to work with me. He tried to deny my coupon and only applied after I asked to speak to a manager. The guy's who worked on my car did a great job, but Clay made it a very bad experience! More

Rusted Frame Brought truck in to get tune up, was notified truck had recall on frame they checked and frame was rusted all the way through. They ordered a new fram Brought truck in to get tune up, was notified truck had recall on frame they checked and frame was rusted all the way through. They ordered a new frame and replaced at no charge. Thank you for your fast service everything was taken care of without any problems. More

Best experience ever Darnell is a very hard-working and friendly salesman. Unreplaceable. Jake was relentless. He worked and work, used his resources and would not give u Darnell is a very hard-working and friendly salesman. Unreplaceable. Jake was relentless. He worked and work, used his resources and would not give up until he reached the payment range I could afford. This was probably the best experience I have ever had in any dealership. More

Excellent Easy to schedule, friendly service. The service was finished earlier than expected. Jesse was in contact and updated me when they discovered that my Easy to schedule, friendly service. The service was finished earlier than expected. Jesse was in contact and updated me when they discovered that my air filters needed to be replaced. More

Excellent They were friendly, excellent work and fast .I come on Saturday so I don't have to have appointments. There are plenty of snacks and drinks. They were friendly, excellent work and fast .I come on Saturday so I don't have to have appointments. There are plenty of snacks and drinks. More

Great Last minute need that was accommodated swiftly. Service was on time and may have Jane even finished than what I was told! I left happy and content wit Last minute need that was accommodated swiftly. Service was on time and may have Jane even finished than what I was told! I left happy and content with no worries More

Frustration These last few months have been nothing but frustration. My title was lost, but nobody cared to even let me know. I kept calling after my temp tags we These last few months have been nothing but frustration. My title was lost, but nobody cared to even let me know. I kept calling after my temp tags were over a month expired and i kept getting the run around. They kept telling me someone would me back. Finally it was admitted that they didn’t know where my title was and didn’t have a solution. They said it was fine to drive on expired temp tags More

Go See Clay Since buying our Lexus vehicles, we have been using Machens Toyota whenever possible. Clay takes good care of us and doesn’t try to upsell us for unne Since buying our Lexus vehicles, we have been using Machens Toyota whenever possible. Clay takes good care of us and doesn’t try to upsell us for unnecessary repairs. Our experience with Clay and Machens Toyota service has been a very positive one. More

Regular maintanance The dealership did a great job getting me signed in. They even got my car done before my ride could pick me up. Car wash and all. Very pleased with The dealership did a great job getting me signed in. They even got my car done before my ride could pick me up. Car wash and all. Very pleased with the service. More