Joe Machens Toyota

Length of visit I was there for a 10 K oil change. It took 1hr and 35 minutes while I. Waited. Not acceptable. This is worst then waiting in a doctors office. I was there for a 10 K oil change. It took 1hr and 35 minutes while I. Waited. Not acceptable. This is worst then waiting in a doctors office. More

Experience was great I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. I have found this to be a very good dealership to work with. The associates have been professional and very informative. I enjoy working with them. More

great service From our frist vehicle to our fourth vehicle; we have had very good service. They helped with finding a vehicle within our budget and didn't hard sell From our frist vehicle to our fourth vehicle; we have had very good service. They helped with finding a vehicle within our budget and didn't hard sell us or push us into a vehicle that we didn't want or could afford. Answered all our questions about each vehicle we asked about. The staff of the J.Machens Toyota dealership energetic, helpful and nice. Always ready to help when they notice a guest needs help. We try to send anyone who ask about where we get our vehicles to this dealership and we live over 100 mile northeast of it. Funnily enough we brought the truck we had leased to get serive and sat down and spoke with one of the dealer about the lease on it. We didn't expect to come home with a rav4 but I love it. More

Poor communication First, the guy who checked me in did not listen to me. I told him my rotors needed checked as they were grabbing. He didn’t tell them I also requested First, the guy who checked me in did not listen to me. I told him my rotors needed checked as they were grabbing. He didn’t tell them I also requested an oil change. Jacqueline called me to let me know she recommended an oil change and that is when I asked about my rotors. My van had to go back thru service to get checked and the brakes and rotors replaced. The shuttle to pick me up was 20-25 min late, then I had to wait on Jacqueline to finish a personal cell phone call to schedule her quilting class before she could help me. Very poor service. . More

Great Fast, friendly service and very appreciative of the complimentary shuttle service. The driver really helped me out by picking me up outside the schedu Fast, friendly service and very appreciative of the complimentary shuttle service. The driver really helped me out by picking me up outside the scheduled times so that I could pick my kids up from daycare on time. Thanks, again! More

Very efficient I had a problem with my car alarm going off. They figured out the possible problem, fixed the problem, and made sure I could still make it to all my c I had a problem with my car alarm going off. They figured out the possible problem, fixed the problem, and made sure I could still make it to all my classes. More

Joe Machens Service Center rocks Very friendly professional & quick thanks for always providing great service Matt Reid. In & out for oil change & tire rotation in 1 hour on a Saturda Very friendly professional & quick thanks for always providing great service Matt Reid. In & out for oil change & tire rotation in 1 hour on a Saturday More

quick and painless My car wouldn't start. So I had it towed to the service center, it got in late in the day, and the next day at 8:30 am it was done. My car wouldn't start. So I had it towed to the service center, it got in late in the day, and the next day at 8:30 am it was done. More

Good. Staff is always friendly. The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I The staff are very nice and will let you know if any problems with the car. I use the shuttle service so I can leave my car at the dealership while I am at work. Dave-The driver, is very nice and I enjoy talking with him. Paula is professional and nice also. More

Great service!! Very organized, quick service, and very helpful service representatives! The reps meet you the minute you pull in the garage and come get you the minu Very organized, quick service, and very helpful service representatives! The reps meet you the minute you pull in the garage and come get you the minute your car is ready. More