Joe Machens Toyota

Efficient online service scheduling appreciated Online appointment scheduling is efficient and effective. Used for the first time because I didn't have to speak with someone service advisor this tim Online appointment scheduling is efficient and effective. Used for the first time because I didn't have to speak with someone service advisor this time. More

Replaced tire on my RAV 4 Service department manager replaced tire at no charge since vehicle was recently purchased. Manager was very professional. I will go back again if nee Service department manager replaced tire at no charge since vehicle was recently purchased. Manager was very professional. I will go back again if need be. More

Great service allowed The service director was polite very understanding and knowledgeable I would recommend this service department to everyone Joe Malcolm‘s Toyota servi The service director was polite very understanding and knowledgeable I would recommend this service department to everyone Joe Malcolm‘s Toyota service department is great I will always take my jeep there They are a lot better than the jeep dealership service department More

Friendly salesperson Our salesperson Shawn was helpful front eh moment we pulled onto the lot. He was conscientious about helping us stay within our budge and we got a van Our salesperson Shawn was helpful front eh moment we pulled onto the lot. He was conscientious about helping us stay within our budge and we got a van that was everything we asked for! The dealership was very accommodating when we had to bring our children for a brief visit during the process; they lived the snacks, drinks, and television in the lounge! We feel confident that we will continue to receive great service in our follow up appointments. More

Great Experience I recently leased a new Rav 4. The car salesman, Jim Ellis was very honest and helped me to pick out a vehicle and price right for me. I recently leased a new Rav 4. The car salesman, Jim Ellis was very honest and helped me to pick out a vehicle and price right for me. More

Good customer service! My experience was a very positive one and I appreciate the service I received. My sales associate Becky was very helpful and attentive. She answered My experience was a very positive one and I appreciate the service I received. My sales associate Becky was very helpful and attentive. She answered all my questions. I look forward to returning in the future. More

Paula is wonderful I have been going to Toyota for the past 25 years and there are two people who really make my service experience the best. One is no longer at the ser I have been going to Toyota for the past 25 years and there are two people who really make my service experience the best. One is no longer at the service center for Toyota but Kevin was great. He went the Extra mile to make his service superb. Paula has been awesome. She is knowledgeable, personable, and timely and her responses to questions are always answered with respect. She is friendly and will provide you with honest feedback regarding the needs of your vehicle. I always look forward to seeing her when I need something done to my car which is usually only routine maintenance or new tires. Thank you for such a great hire. More

Total life saver! Super helpful we called about 40 miles into our road trip when an emergency check engine light came on. The car seemed to be running okay so we calle Super helpful we called about 40 miles into our road trip when an emergency check engine light came on. The car seemed to be running okay so we called and asked just how bad is this, we were told that we would have to cancel our weekend trip and that we should bring the car in ASAP. As we were on our way to the dealership Clay called and had arranged a loaner vehicle for us. We were able to drop our car off and got back on the road with just enough time to see our son play in his first band competition! Thank you, you saved the day! More

Upkeep needed The service department is fine, however the waiting area needs some upkeep. The furniture is dirty and worn. The popcorn was not fresh. The one drin The service department is fine, however the waiting area needs some upkeep. The furniture is dirty and worn. The popcorn was not fresh. The one drink machine was not working. The restroom had an odor. Overall unpleasant waiting experience. More

Service Not friendly, not helpful. Requested information on adding a feature to my vehicle. His response was "I have a lot going on." He suggested I ask s Not friendly, not helpful. Requested information on adding a feature to my vehicle. His response was "I have a lot going on." He suggested I ask someone else. I will. Someone from a different business. More