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Joe Machens Toyota

Columbia, MO

3.9
1,418 Reviews
Joe Machens Toyota is number #1 volume Toyota Dealer in Mid-Missouri. From the moment you walk into our Brand New 65000 sq. ft. building with our state of Art Showroom, you will see our commitment to Customer Service is second to none.We offer to all our Guest Complementary Icy Machine, Starbucks Coffee,Ice Cream, Snacks and Soda dispenser with over 100 flavors of Soda. And if that is not enough, we built a Arcade Room with NASCAR Pinball, variety of other games. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle. Take a Look at our large inventory of New Corolla, Camry, CH-R, Yaris IA, Corolla Hatchback, 86, Avalon, Prius, Venza, Rav4, Sienna, Highlander, Tacoma, and Tundra vehicle's, on our Web Site. Whether you are in Columbia, Jefferson City, Boonville, Moberly, Mexico, or Fulton and need to Purchase, Lease, Finance, or Service a New Toyota or any of our 1300 Pre-owned vehicles, you’ve come to the right place. Feel feel to stop by or call 5736-814-6980 to schedule your private showing.
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1180 Vandiver Dr

Columbia, MO

65202

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Showing 1,418 reviews

January 21, 2019

Service Department The service department needs to be overhauled badly. It has grown lazy, complacent, and just plain awful. Several bad employees, specifically Matthew More

by Karen S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paula Ortiz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pruett, Matthew Reid
Jan 22, 2019 -

Joe Machens Toyota responded

Karen, We deeply regret the poor experience you had here. We pride ourselves on listening carefully to customer's comments in order to improve our Customer service. It is important that I know the details about what happened as we cannot locate your customer file based on the information you gave us. I can assure you that I will treat this situation with the utmost confidentiality. Please reach out to me personally at mluner@machens.com or call me at 573-445-4500 ext. 2301 Respectfully, Mike Luner General Manager Joe Machens Toyota

January 02, 2019

Great people to work with I hate having to sit around to buy a car. Joe Machens people made it as comfortable and as quick as possible. Happy with the deal I made. More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kilgore, Brian Bailey
Jan 13, 2019 -

Joe Machens Toyota responded

Hi there, Happy Camper! Great to hear of your very positive car buying experience here at Joe Machens Toyota. We very much appreciate your business and are here for you if you need anything or have any questions. Just let us know. Thank you!

December 29, 2018

Very good service, reasonabley priced. Practically all of our service work here has been scheduled maintenance & they have always done good work at reasonable prices. They have always asked More

by BobH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chick Ashworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pruett, Dominique Warrick, Clay Stottlemyre, Randy Oliver
December 26, 2018

Awesome employees all throughout!! I would like to personally thank Becky Lynch, Ryan Reynolds, and Ashley for making my lease experience very pleasant and endearing. From the time I t More

by Joe Valero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Reynolds and Ashley., Becky Lynch
December 25, 2018

Very impressed and favorable experience State of the art dealership. Great and plentiful inventory. Helpful and friendly sales representation without high pressure sales. Customer friendl More

by Papa D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Hovis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Gingerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : _____ Coy, finance and insurance
December 18, 2018

Jimmy was awesome! Jimmy was so helpful during this process. This was my first car so I was a little reluctant on things but he took his time explaining everything and m More

by Rae94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Coy, Mike Anderson
December 12, 2018

Great Service What a great experience I had at Joe Machens Toyota. From just driving in an having it checked in right away to how quick they got it done, all was i More

by macbeth2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Oliver
December 04, 2018

Oil change It’s to expensive to get a oil change. It cost me $78.00 just for an oil change. I also had a $15.00 coupon. That is out rages. They are also very slo More

by Kj1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paula Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Pruett
December 04, 2018

Great Service Dept. The service personnel were prompt, polite, and professional. The service needed was somewhat time-consuming. However, the time estimate was accurate More

by rpdowdy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Pruett
November 21, 2018

oil change, tire rotation and entine restoration. Made an appointment for service. Jacqueline Clark was the assistant service manager that greeted us. After three hours we were told the car was ready More

by Corvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Oliver
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