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Joe Machens Toyota
Columbia, MO
1,418 Reviews
Joe Machens Toyota is number #1 volume Toyota Dealer in Mid-Missouri. From the moment you walk into our Brand New 65000 sq. ft. building with our state of Art Showroom, you will see our commitment to Customer Service is second to none.We offer to all our Guest Complementary Icy Machine, Starbucks Coffee,Ice Cream, Snacks and Soda dispenser with over 100 flavors of Soda. And if that is not enough, we built a Arcade Room with NASCAR Pinball, variety of other games. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle. Take a Look at our large inventory of New Corolla, Camry, CH-R, Yaris IA, Corolla Hatchback, 86, Avalon, Prius, Venza, Rav4, Sienna, Highlander, Tacoma, and Tundra vehicle's, on our Web Site. Whether you are in Columbia, Jefferson City, Boonville, Moberly, Mexico, or Fulton and need to Purchase, Lease, Finance, or Service a New Toyota or any of our 1300 Pre-owned vehicles, you’ve come to the right place. Feel feel to stop by or call 5736-814-6980 to schedule your private showing.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
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Showing 1,418 reviews
September 04, 2014
Good sales personnel and crew Jim Ellis was a pleasure to work with. He answered all my questions and concerns about vehicle types, selection and costs. Since my wife was not able Jim Ellis was a pleasure to work with. He answered all my questions and concerns about vehicle types, selection and costs. Since my wife was not able to be with me, I had to convey the provided information to her for her input as this was going to be a significant investment and would be something that we would keep for quite awhile. I appreciated Jim's patience and the fact that he did not use "pressure" sales techniques. He appears to really know his merchandise and does come across as someone who wants to help you any way he can to make your vehicle shopping experience pleasant and not stressful. I would recommend him to friends who might be interested in purchasing a new Toyota vehicle. More
by ShrlckFn#1
Employees Worked With
September 03, 2014
Lease of my new 2014 RAV 4 My salesman, Jim Ellis did an exceptional job in preparing me for my recent lease of a new 2014 RAV 4. My 2004 RAV 4 with 109,250 miles had a good ru My salesman, Jim Ellis did an exceptional job in preparing me for my recent lease of a new 2014 RAV 4. My 2004 RAV 4 with 109,250 miles had a good run but it was past time to consider a newer model. I always want to keep a Toyota RAV 4 in my garage. The entire sales time from Sales Manger, Mike to the Finance Manager, Ricardo, to Jim Ellis the best salesman I've ever dealt with - they were all the best. I give Machens Toyota and the team they have on board a 10+ rating (on a scale from 1 to 10) Next time you need to consider a new vehicle, you can't beat Jim and Machens Toyota in Columbia, MO. More
by cjbruce
August 11, 2014
car STOLEN from dealership lot while being serviced My car was stolen from this lot on May 2014. Legally, the dealership is not responsible for this occuring (as you do sign a document when you leave My car was stolen from this lot on May 2014. Legally, the dealership is not responsible for this occuring (as you do sign a document when you leave your car there stating: if your vehicle is "lost or damaged" they are not liable), which is understandable to some degree. That being said, however: 1) They parked my car where they did not have any cameras so police had nothing to work on. 2) They left the door unlocked while being parked in this area that did not have any surveillance. 3) The management there was not accommodating at all. I had to literally argue/yell/debate and repeatedly express my hardship with my newfound lack of transportation in order to convince them I needed to hold their loaner car while my insurance resolved my stolen vehicle claim. After many stressful phone calls during work and emails, I was able to obtain this accommodation. Unfortunately, my story doesn't end here: After closing out my claim from my insurance. I returned their car, which they reulctantly loaned to me, 4) Management claimed that there was hail damage to the car that was not there when I was given the loaner car. They told me that they would be contacting my insurance company to get the money and that was that. They never gave me a walk-through prior to handing the keys to the loaner car to me. Instead- they handed me a document and had me sign at the highlighted areas. Of the signatures/initials, one stated the car was in perfect condition. I do accept fault in not reading it all prior to signing, but one would think a respectable company would at least offer a walk-through or describe the contents of a document. If I would've accepted their explanation, they would've been able to skim out more money from me and my insurance company. (Imagine a surgeon saying he took your kidneys out when you signed for a nose job without any explanation of why he never explained the need to remove your kidneys). It's not acceptable here- and it shouldnt be acceptable anywhere else. True: There was hail damage to the car, but it did not happen while the car was in my possession. After demanding they look into it further, after refusing to leave without a reasonable explanation, and after proving to them that there was no hail storm while the car was in my possession, they THEN decided to look at their "other list" and determined the car already had hail damage. As a doctor at the University hospital, I find this shockingly unacceptable and disgraceful. More
by Sanjay Konakondla
July 01, 2014
Phenomenal Dean knew the parameters I wanted to meet for a new car and made it happen. I came expecting to leave with a 2011 because it's all I thought I could a Dean knew the parameters I wanted to meet for a new car and made it happen. I came expecting to leave with a 2011 because it's all I thought I could afford, and I left with a 2014. Very people-oriented guy, which I appreciated. More
by AshleyJost
Employees Worked With
June 11, 2014
Wonderful Experience I recently leased a vehicle through Joe Machen's Toyota. Moses Gingerich is the right salesman to talk with. He made my experience delightful and he I recently leased a vehicle through Joe Machen's Toyota. Moses Gingerich is the right salesman to talk with. He made my experience delightful and he explained how everything worked. I recommended anyone looking to buy or lease their next vehicle to contact Moses. More
by bschmidt
Employees Worked With
Jeff Simmons, Moses Gingerich
June 04, 2014
4Runner I was looking a new vehicle and love Toyota's. Moses is great to work with. I have purchased from him before and would do so again. Ricardo is very fr I was looking a new vehicle and love Toyota's. Moses is great to work with. I have purchased from him before and would do so again. Ricardo is very friendly and made the financing very easy. He also makes great Mexican food. Bert Shaw was able to help me out with my trade in and made it so I got a great deal. As I said I have purchased here before, and would do so again! More
by davidlucas49
Employees Worked With
Ricardo Guzman, Bert Shaw, Moses Gingerich
April 12, 2014
Excellent service from Moses Gingerich ! Moses knows Toyota Prius' very well. He gave us the information we needed to decide between the Prius and the corolla. He reviewed the particulars r Moses knows Toyota Prius' very well. He gave us the information we needed to decide between the Prius and the corolla. He reviewed the particulars regarding the operation of the Prius before we left the lot and was extremely helpful in answering our questions. He was not "pushy" which we appreciated. He was really good at matching our vehicle needs with a Prius and was patient with us as we have never owned a Toyota let alone a Prius. Because of Moses we would probably return to Machens when we need another vehicle. On a scale of 1-10, with 10 being excellent we would rate Moses at 11+. It would be a huge dis-service to the public if he left Machens. Ron and Kathy Hulett More
by Ronnie812
Employees Worked With
Moses Gingerich
March 29, 2014
Best sales experience Bought a scion over the Internet , great price and service. Shipped the vehicle to my front door.. Delivered as promised.. There internet sales dept. Bought a scion over the Internet , great price and service. Shipped the vehicle to my front door.. Delivered as promised.. There internet sales dept. really impressed me. I will be buying a vehicle for my daughter in the near future. More
by Sabretech1
February 24, 2014
A few weeks ago my trusty 2005 Tacoma was hit and totaled. A complete and very stressful bummer. I called Machens Toyota looking for a similar replacement, and the vehicle they set me up with exceede totaled. A complete and very stressful bummer. I called Machens Toyota looking for a similar replacement, and the vehicle they set me up with exceeded my expectations both in quality and price. Dan, Danielle, and Jeff all went out of their way to help make a really bad week much better, and I think the new Tacoma and I will have many miles of happy motoring together. thanks much; alan More
by alanloshbaugh
Employees Worked With
Danielle Kellar, Jeff Rackers
February 23, 2014
My husband and I had a great experience. In the 4-5 hours we were there, Dan and Danielle went above and beyond by presenting lots of options, letting us take the time to test drive multiple vehicles and ans we were there, Dan and Danielle went above and beyond by presenting lots of options, letting us take the time to test drive multiple vehicles and answering all of our questions and concerns from beginning to end. We were made to feel like the only customers there even though it was a very busy Saturday! Jeff was very easy to work with regarding the financing and once we had made our decision, had us in and out very quickly. On delivery, Danielle made sure I knew everything about my vehicle and even helped me get my Bluetooth connected before we left. All in all, we had a very pleasant experience from start to finish with a process that can be very stressful and frustrating. More
by Tomsue102
Employees Worked With
Danielle Kellar, Jeff Simmons
