Joe Machens Toyota

Almost a total waist of my time and money. I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them o I went in for a couple factory recalls, an oil change, and to look at a couple dash light issues.. After 6 hours they call me and tell me I owe them over $30 I find out that the majority of this price is for diagnostics, and they had forgotten the factory recalls "which could possibly lead to the breaks not functioning, and shrapnel from the airbag". He said he needed to order parts and tried to reschedule me for a different day. But I had made this appointment for the factory recalls, and I knew the parts had been ordered the day before. When I mentioned this to him he tried to tell me that the lady who made the appointment wouldn't have known what parts to order. Which is not true because I was on the phone when the parts were ordered. $300 for an oil change and a couple minor fixes? I'm sure my anger and panic was heard over the phone, and he said he would try to get the recalls done. So within the 45 minutes it took me to walk back to the dealership they had finished both recalls. And it's a good thing because I was already looking for a Toyota contact to voice my frustrations. The price was lower than he had told me on the phone as well. I don't want to complain about that but the prices might change depending what kind of customer you are. If you know what I mean. I won't be back even if I have another recall. More

Stop here first...skip the rest The customer service we received was above and beyond what I expected. It had been a long day looking for cars and not everyone was nice or helpful un The customer service we received was above and beyond what I expected. It had been a long day looking for cars and not everyone was nice or helpful until we got here. Danielle Kilgore was great she has a couple helpers unfortunately I didn’t get everyone’s name. They all stayed late to make sure I went home with something I was happy with! I couldn’t even tell they were closed by the way the were treating us! They made us feel very welcome. If you get the chance to work with Danielle you will leave HAPPY! Thanks again everyone More

2018 Tundra repair JM took care of my needs while I was passing through Columbia MO. I that morning and out by noon, can’t beat that deal. Awesome people to work with. T JM took care of my needs while I was passing through Columbia MO. I that morning and out by noon, can’t beat that deal. Awesome people to work with. Thanks again guys!!!! More

Great dealership This is the third truck or suv I have bought from this dealership and have always had an great experience Thanks guys for making this another great This is the third truck or suv I have bought from this dealership and have always had an great experience Thanks guys for making this another great experience More

Leasing new vehicle I dealt with Justin brown to figure out the leasing process. He was pvery professional and answered all my questions adequately. Andrew from the finan I dealt with Justin brown to figure out the leasing process. He was pvery professional and answered all my questions adequately. Andrew from the finance department was extremely helpful, honest and courteous throughout the process. He took his time to explain every single detail of the transaction. I’ll definitely do business with this dealership in the future. More

New used car. Everything we great. Greg was very informative and answered all my questions. Prosess went very well when signing paper. Did have a question about the Everything we great. Greg was very informative and answered all my questions. Prosess went very well when signing paper. Did have a question about the oil change. More

Recall Visit Our son’s vehicle received a recall notice which was sent to our home address. He attends college four hours away, so Joe Machens Toyota was our close Our son’s vehicle received a recall notice which was sent to our home address. He attends college four hours away, so Joe Machens Toyota was our closest option for repair. Their service department was phenomenal in helping us coordinate the appointment around my son’s class schedule. Their staff was so courteous, and made what could have been a complicated situation so much easier. More

Satified customer for over 35 years. I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they n I’ve bought Toyota’s from Machens since the 1980s. Their service has been superior and their vvehicles legendary for reliability and class. All they need is regular maintenance for over 100,000 miles. Machens sale and service people are always courteous and knowledgeable. Their facility is squeaky clean, comfortable, and well-supplied with beverages and snacks. More

Great service . Dom is very helpful. I appreciate receiving notices when maintenance is due on my car. The waiting room is exceptional. All of our family are custom . Dom is very helpful. I appreciate receiving notices when maintenance is due on my car. The waiting room is exceptional. All of our family are customers. More

I got into a truck Enjoyed how my salesman worked on getting me the truck. I'm glad I took the time and went in because I really enjoy the truck and how it handles on th Enjoyed how my salesman worked on getting me the truck. I'm glad I took the time and went in because I really enjoy the truck and how it handles on the road. Thank you dean hovis and Joe machen Toyota More