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Joe Machens Nissan - Service Center

Columbia, MO

4.8
400 Reviews

400 Reviews of Joe Machens Nissan - Service Center

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September 07, 2020

Ordered key fob for Infiniti G37x in December expecting January delivery. Never arrived, never notified, nothing. Ordered again in July and it arrived promptly, install went well, satisfied. More

by dick.cravens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Joe Machens Nissan responded

I apologize you had to order your key twice but I'm happy it's all been taken care of and you're good to go! Thank you!

September 07, 2020

I always take my car to the dealership for any mechanical attention and always get good customer service. It very clean place and keep-it-up the good customer service. More

by ktesfai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Joe Machens Nissan responded

Thank you for your continued business!

September 06, 2020

Kevin and Tara were great, did a great job, I was happy with the last service even the the visit before it the service rep forgot to schedule my future repair appt and to order the needed part and I had t More

by ALIM93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Joe Machens Nissan responded

We're so happy to hear that you are as impressed by Kevin and Tara as we are! Thank you for your continued business.

September 05, 2020

My experience is always great with Tara there! I don’t stress about getting my car serviced. She makes it painless! You know she rocks! More

by KHINES0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Joe Machens Nissan responded

We're happy Tara was able to help you out! We're lucky to have her on our staff!

September 05, 2020

Joe Machens Nissan has always given us the best always and we appreciate their service. All service people and others have rendered us the best. Thank you all. More

by NEILSAVIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus
Sep 08, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your business.

September 05, 2020

I was pleased with my service. Staff was very friendly and courteous. I was also given a free car wash card. Nice! I look forward to my next service visit More

by WINONABROADUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Sep 08, 2020 -

Joe Machens Nissan responded

Thank you for the kind review! We look forward to seeing you again.

September 05, 2020

Had to bring my car back because my AC wasn’t fixed like I asked. Then when I picked up my car the second time I realized the issue wasn’t totally resolved. I got no apology for the inconvenience of having More

by BIGREDBULLDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts, Michael De Jesus
Sep 08, 2020 -

Joe Machens Nissan responded

I apologize about your experience here. Please email me at cwilliams@machens.com so I can address this with our service manager. We want to ensure you have a better experience going forward.

September 05, 2020

The Service Dept is very friendly although the prices could be a lot slimmer I miss the rewards and it would be nice if they had special savings on other mechanical work besides oil changes More

by Dslpz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Sep 08, 2020 -

Joe Machens Nissan responded

Thank you for the review. I will be sure to pass along your suggestion to the service manager!

September 04, 2020

Always excellent service from this dealership. Number 1 reason why I bought another Nissan. Very friendly, knowledgeable & personable staff! They have always taken care of me. More

by TNICHOLS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Sep 08, 2020 -

Joe Machens Nissan responded

Thank you for the great review!! We appreciate the kind words!

September 03, 2020

Oil change took over an hour with an appointment. Wanted to flush brake fluid which I was told was done when I purchased car a year ago . But, will return loo More

by SMITHMJ1026
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Sep 03, 2020 -

Joe Machens Nissan responded

We appreciate your business!

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