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Joe Machens Nissan - Service Center

Columbia, MO

4.8
400 Reviews

400 Reviews of Joe Machens Nissan - Service Center

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September 15, 2020

I called about servicing my 2019 Rogue , my battery wouldn’t stay charged. They were able to get me in the next afternoon , and had my new battery installed and ready for me to take home the following More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael De Jesus
Sep 15, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're happy we could help and get you back on the road quickly!

September 13, 2020

Decent customer service, quality car service. I was definitely not disappointed and will go to Joe Machens dealerships for future car service needs! Great job! More

by Janesway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your business.

September 12, 2020

Bought my truck there 18 years ago. They always do quality repairs but expensive as xxxx. $382 to replace 3 belts & fuel filter. Going to Privets next time More

by Maxey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forrest Roberts
Sep 14, 2020 -

Joe Machens Nissan responded

Thank you for the review. While we realize we may not be the cheapest place to have your vehicle repaired we do strive for excellent customer service and employees on staff. We have many long term certified Nissan Technicians that receive continued education on all Nissan products. When having long term well educated service technicians on staff we want to make sure they are compensated appropriately. This does require our prices to be higher than some smaller shops in the area. Please let us know if there is anything we can do to help out in the future. You may email me directly at cwilliams@machens.com

September 12, 2020

I rely upon the team knowing my vehicle and being able to diagnose and repair it with factory parts. Also, I know they stand behind their work. More

by Sam Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael De Jesus
Sep 14, 2020 -

Joe Machens Nissan responded

Thank you for the wonderful review. We appreciate your continued business.

September 10, 2020

Very satisfied with the work done. It was on time and had ride help, which made it very convenient and less hassle. Thanks for a great service. More

by GWANGWAZO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Warren, Forrest Roberts, Michael De Jesus, Frank Shaffer
Sep 10, 2020 -

Joe Machens Nissan responded

You're very welcome! We appreciate your business!

September 10, 2020

Had a small issue with my 2017 Nissan Titan that they were able to fix within an hour because they had the part on hand More

by TPERKINS5
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're happy we could help!

September 10, 2020

Wonderful service in all areas and extremely helpful, professional and kind employees. Totally satisfied and would highly recommend to everyone. Comfortable waiting room with nice refreshments. More

by bcalvert720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Joe Machens Nissan responded

We love to hear about happy customers!!! Thank you for the great review!

September 10, 2020

my transmission went out very suddenly. As I am on the road for my job it was important that I was able to get the problem fixed quickly. Tara and the service team was able to get my car in without a form More

by Michael.Lilien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Joe Machens Nissan responded

We're happy we could help out! Thank you for the wonderful review!

September 09, 2020

I asked when they rotated the tires to crisscross them I stood in the waiting room and watch the guy move the front tires to the back same side. I also noticed the technician that drove my car up was not we More

by MUGS79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael De Jesus
Sep 10, 2020 -

Joe Machens Nissan responded

Thank you for the review. Please email me at cwilliams@machens.com so I can address these issues for you.

September 09, 2020

Tara is awesome! Tats always is pleasant and so helpful. Never waste time and get the work and needs addressed with complete understanding. Thanks Tara More

by T.FREEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty Glasgow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Joe Machens Nissan responded

We're always happy to hear that our customers are happy with our staff! We appreciate your business!

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