Joe Machens Nissan

This is to inform you we are VERY DISSATISFIED CUSTOMERS! This is to inform you we are VERY DISSATISFIED CUSTOMERS! Our family bought 2 trucks in 1 week and spent $70,000.00. Since buying our trucks we This is to inform you we are VERY DISSATISFIED CUSTOMERS! Our family bought 2 trucks in 1 week and spent $70,000.00. Since buying our trucks we have been yelled at, made fun of and treated like crap. The last visit to your Nissan store your finance manager yelled at and raised his voice at my husband, Roger Dixon, as we were leaving.Roger said nothing to him. He got up to push me out of the office in my wheelchair so we could get out of the office and the finance manager started in on my husband. Before leaving the store we asked for him to call you and he flat refused. While sitting outside in my wheelchair one of your salesmen made a statement that I belonged in the chair. That was totally uncalled for. There were several sales staff standing inside pointing fingers at us and laughing at us. I do not know what they were saying since there was a glass between us. Guess we were the butt of their jokes. I tried calling you several times but was never able to speak with you. Seems like my phone calls were not important enough for you to answer. Then our son, Jeremy Dixon, has a bad rim and the tires are splitting due to belts breaking. This is unacceptable! How did his truck pass your inspection with the tires the way they are and the rim bent? You did not pay for the rim, it was done under Warranty so there was no money from you. He let you all know 1 week after he purchased it. Jeremy offered to pay half the price of the tires and was told NO! Now we feel you should pay 100% for the tires. He is also a disabled veteran. I am now going to put the white paint on our truck telling people NOT TO DEAL WITH JOE MACHENS PERIOD! Especially if you are a veteran or are handicapped. You can contact MnM Auto Sales in Jefferson City Missouri if you think I won't do it. They can tell you we will as we have done it to them in the past. I'm also taking this to Facebook as to how we have been treated by your COMPANY! We have tried to work with you but I can see what we have heard is wrong. You don't try to work with your customers and make things right. Your customer service leaves a lot to be desired. The paint will remain on the truck until things are made right. Stop and think how many people will see it at the VA Hospital where we go for medical treatment. These tires being defective could have caused our son to have a wreck and been hurt or even worse. This should have been fix before it ever left your lot. Until this is made right the paint and Facebook will stay on. Our son had to put out ($1400.00) for new tires that should have been replace before the pick up was sold. If we don't hear from you the paint will go on, then put on Facebook and this well be sent to the BBB. You need to decide how you want to take care of this. You have no customer service. If this is how you treat customer's after they spend $70,000 then you DO NOT NEED TO BE IN BUSINESS!! Roger and Joan Dixon 1-573-619-4501 PS. We do not want to be contacted by one of your people who just blow smoke and have no intention on solving the problem. Looking forward to hearing from you Mr. Gary Drewing. You said you would talk to any one who called you, but you prove that not what you will do. So by Wednesday the 9th of may the White paint will go on the pickups and I'll make sure I go by the TV station and let them see it, and by anywhere they are set up. Then we have the VA Hospital. Roger and Joan Dixon More

This was about as painless experience as I could imagine for buying a new vehicle. Matt McMahon was an absolute pleasure to deal with; and I would recommend him to anyone. Everyone at the dealership was ver for buying a new vehicle. Matt McMahon was an absolute pleasure to deal with; and I would recommend him to anyone. Everyone at the dealership was very friendly. And from a cleanliness standpoint; it was immaculate. More

Josh Elder was great to work with. My Wife & I went in to look for a new truck since we enjoy fishing. The vehicle we had at the time wasn't able to reach the places I like to go. The thing I liked t in to look for a new truck since we enjoy fishing. The vehicle we had at the time wasn't able to reach the places I like to go. The thing I liked the most about Josh was that he was straight forward & to the point. There wasn't hours and hours of back and forth negotiating which I appreciated. I told Josh what I would he willing to pay, and he went back and worked until he got the deal done. We drove off the lot with a brand new 2012 Nissan Frontier, and couldn't be happier with it. More

Great service, I called Travis and told him what I wanted and was able to stop by after work the same day and get everything handled with no fuss! and was able to stop by after work the same day and get everything handled with no fuss! More

I give this dealership the rating I did because; they were extremly nice, helped me get the best deal, helped me find the vehicle I wanted, met all my needs, and went beyond my expectations. I am very sa were extremly nice, helped me get the best deal, helped me find the vehicle I wanted, met all my needs, and went beyond my expectations. I am very satisfied with my purchase from Joe Machens and I was impressed with how friendly everyone was in the dealership. Travis is a very nice guy and helped me a lot with making my purchase. I have recommended Joe Machens to others looking for vehicles because I think they will have as great experience as I did. More

Travis was awesome! Made my first time car buying experience very pleasesnt! I would recommend anyone to go to Travis, first time buyer or not! experience very pleasesnt! I would recommend anyone to go to Travis, first time buyer or not! More

Travis did an excellent job of helping us choose the right car as well as the right price. We are from Texas and bought our 2012 Nissan Sentra from him in Missouri. He did an exceptional job and went ab right car as well as the right price. We are from Texas and bought our 2012 Nissan Sentra from him in Missouri. He did an exceptional job and went above and beyond to make sure we were happy and satisfied. Whenever we buy another car, we won't hesitate to call him. I would definitely recommend him without any hesitation to anyone looking for a dealer! More

I called Travis for a price on a vehicle and he hooked me up with an exceptional deal. I walked out with a Sentra in about an hour. He was great. Very friendly and easy to deal with. Any time I have a questi up with an exceptional deal. I walked out with a Sentra in about an hour. He was great. Very friendly and easy to deal with. Any time I have a question he is very fast to get me an answer. Would deffinatly do business with him again. Thanks Travis. More

Travis helped me purchase a car when I was needing a car. It was painless, quick, and the dealership worked to accomodiate our needs and time schedules. It was painless, quick, and the dealership worked to accomodiate our needs and time schedules. More

I will never buy a car from another dealer!!! Travis asked questions, listened, and went out of his way to get me exactly what I wanted and keep it within my budget. No pressure. No gimmicks. Just an am asked questions, listened, and went out of his way to get me exactly what I wanted and keep it within my budget. No pressure. No gimmicks. Just an amazing salesman!!! I recommend him to everyone I know. More