Joe Machens Nissan

awesome!!! I had a great experience here! they were so helpful and got me such a great deal, i recommended them to several of my friends I had a great experience here! they were so helpful and got me such a great deal, i recommended them to several of my friends More

Terrible Customer Service Terrible Customer service.. we drove 2 hours to go and pick up our new vehicle that we spent a week on working a deal to arrive and be told that the S Terrible Customer service.. we drove 2 hours to go and pick up our new vehicle that we spent a week on working a deal to arrive and be told that the Sales Manager assumed features on our trade in that were specifically not written on the trade in form. He didn't offer any other deals or anything just let us walk away. Not wanting to satisfy his customer by any means for a mistake the manager made not the customer. Would never recommend this dealership. We are going elsewhere with our service. More

Love my Altima! From start to finish, this was a great buying experience. There was no pressure, just honest business. I definitely felt as if they had my best intere From start to finish, this was a great buying experience. There was no pressure, just honest business. I definitely felt as if they had my best interest in mind and were doing whatever they could to stay within my price range but still get me in the car I wanted. Great guys!! More

Buying Experience with J. Barfield at Machens Nissan Jonathan Barfield made for a pleasant buying experience from the time he contacted me about my initial internet search of this dealership. His attitu Jonathan Barfield made for a pleasant buying experience from the time he contacted me about my initial internet search of this dealership. His attitude was cheerful, as well as helpful and knowledgeable. He came in on his day off to seal the deal, and since then has helped resolve the one minor issue in the final delivery (a missing key). I am an old guy and have dealt with car-buying for decades, and Mr. Barfield is one of the few representatives that I would seek out with further needs. Sincerely, Baxter Haley More

Sometimes "Thank you" is just not enough! Being a paycheck-to-paycheck family living in a world where often the paychecks aren't enough to cover anything more than the basics, we've grown accu Being a paycheck-to-paycheck family living in a world where often the paychecks aren't enough to cover anything more than the basics, we've grown accustomed to hearing the word, "No." We desperately needed a vehicle that would not break us to try to keep fueled up in order to fulfill our daily commute from Fulton to Columbia...there was no putting it off. It had to be done. Jonathan Barfield helped us last year by analyzing our needs and our budget and our not-so-pretty financial picture and, much to our surprise, he got us into a car that exceeded our expectations then. It was a definite step up from our previous vehicle and it served us very well over the course of this past year. Then life threw another curveball, resulting in an increase in the amount of driving back and forth we would be doing in the not-too-distant future. Jonathan advised us well last year; he suggested that if we could maintain regular payments and take good care of the first car we bought from him that he would go to bat for us down the line if/when our needs may change. He made good on his word. From the moment I called him again, one year after our initial purchase, he treated us like we were old friends of his and he went to work right away...he stepped up to the plate without hesitation. We scheduled an appointment to see him, agreeing to review our needs and options. Following his advice, our credit scores improved over the past year and we went out to browse the lot while he made his calls. In the lot, my heart was set on a nice little newer used car that I thought might even be a little nicer than what we'd be eligible for financing but...go big or go home, right? So I put it out there and without skipping a beat, Jonathan said something along the lines of, "Yeah, that's definitely a nice little car...but I think I'd rather get you guys into something brand new." And from there, the ball kept rolling...a couple of visits to the lounge in wait for the final verdict later, we were sitting with Dan Do in the finance department before we took possession of our BRAND-NEW 2014 NISSAN SENTRA!! I'm a 40-something mom. I didn't think I'd ever own a brand-new car. I have to pinch myself every time I drive it or park it or even think about it! Thanks to Jonathan Barfield, we own our first brand-new car...a first for both my husband and me! Jonathan has followed up with us personally to make sure that we're happy and that all is well. Sometimes there just aren't enough "Thank you!"s to be said. This is one of those times. We have a son who will be driving next year and, without a hint of a doubt, when the time comes for our next vehicle purchase need, we'll go straight to Jonathan! I would send everybody I know to him to buy a car! He treated us with respect and friendship...characteristics that aren't often shown to those of us who are struggling to build good credit on limited resources. He's truly the best! More

Great experience buying used car The salesman was very friendly and was able to help us get the max deal for our trade-in and a great deal on a sweet car. Very relax atmosphere with l The salesman was very friendly and was able to help us get the max deal for our trade-in and a great deal on a sweet car. Very relax atmosphere with little pressure overall. Great selection on used cars More

Best buying experience EVER! I highly recommend Machens Nissan. Entire experience was wonderful... Michael Hartgrove was awesome! Thank you to the entire team for making a my car I highly recommend Machens Nissan. Entire experience was wonderful... Michael Hartgrove was awesome! Thank you to the entire team for making a my car buying experience easy and hassle free! More

Horrible Experience My fiancee and I both bought vehicles within the same week at this dealership. My fiancee already had financing so his experience went better than mi My fiancee and I both bought vehicles within the same week at this dealership. My fiancee already had financing so his experience went better than mine as far as financing goes but after we left the lot we realized we were never taken on a walk around of the vehicle, we were never shown any features it may have. When we looked, we opened the cup holder and it fell to the ground and then we noticed the bumper had rust and a dent and was rubbing the truck. When we asked them to fix the bumper they said well its a "used" truck, we yes it is but it is a used truck we just spent 24,000 dollars on. I should have walked away from my deal at this point. My experience was a disaster from start to finish. First, I test drove the vehicle for several days, the night I went to get in it the car wouldn't start, ok I get these cars sit on the lot for awhile and batteries drain, but I then tried to start it the next morning and nothing, I had to wait for Joe Machens to send someone out to my house to jump the car, then I had to wait for them to install a new battery. Ok, these things happen even though it cost me an hour and a half of vacation time. Then they finally got my financing acquired and I was told my Josh, the payment would be what I asked for (no higher than 420) and I was told I needed to put 400.00 down. Ok, fine lets sign the papers. So I come in to sign and the finance guy says you payment is 465.65....REALLY!!! I really wanted the car so I said ok and went with it. I then got back to work and realized they never asked me for my 400.00 down payment, when I called they said.. oh yea, we forgot can you run that by. Sure I have nothing else better to do with my day than drive back and forth to your dealership. About two weeks go by, and I am waiting to hear from the dealership about when to pick up my papers and then Josh calls me and says they are still waiting on a copy of my grandmother's driver's license and the bank won't fund the loan without it. No one ever told me they needed this so I was shocked that they still needed anything. So I scrambled around to get a copy of that because my grandmother lives in Jefferson City. I finally got a copy to him and waiting now again for paper work. I then get a call from one of the lady's saying the title is full, and they need to see my vehicle to do another inspection so they can order another title. I said ok, so once again, I drive over to your dealership and sit and wait, and then they say ok we will order the new title and is it ok if we call you when the paper work is in to come get it. That would be great because the post office I have to go to is clear across town. They didn't call me when the paper work was in, they mailed it and they didn't include a check for the late fee at the license bureau that I told Josh weeks earlier I was not paying. I called for that check on Saturday and am still waiting for it (419). I called back again Monday (4/21) to ask them to please not mail the check because I would like to get this taken care of ASAP, but I am sure they will mail it and it will take forever again. I gave Joe Machens a chance after many people have said not to go there and I will not be using the dealership again. I was very disappointed in our service we received. My fiancee and I spent about 40,000 dollars at your dealership in a week and I know that probably isn't much to you guys but its alot to us and we deserved better service than we received. I will not be recommending your dealership to anyone who asks, I would much rather drive to St. Louis or Kansas and get good customer service than be inconvenienced the way you have done us. More

above and beyond This dealership is story book. Service still counts. Very responsive to needs. I have bought several times from them and will continue to do so. T This dealership is story book. Service still counts. Very responsive to needs. I have bought several times from them and will continue to do so. They have earned my trade. More

Joe Machens Nissan Review I was really impressed with the service I reserved at this dealership! This was my first car purchase and I feel like I came to the right place! Every I was really impressed with the service I reserved at this dealership! This was my first car purchase and I feel like I came to the right place! Everyone was kind and very easy to talk to! My family and I will definitely be coming back for another great car buying experience! More