Joe Machens Nissan

Wrong part was ordered after I had scheduled over a week. Had to leave overnight for correct part to come in. Work was done but have to take back to correct steering wheel center pad that wasn’t put back on Had to leave overnight for correct part to come in. Work was done but have to take back to correct steering wheel center pad that wasn’t put back on straight. Also thought I was told my diagnostic fee of $69 when previously in a few weeks ago would be refunded in final bill. Previous dealings with dealership favorable but not this round but will still recommend overall. More

You need to light a fire under your service techs xxxxx. Especially when the customers can see them. They need to spend les time looking at their phones and xxxxxxxxxxxx and more time working. I mean a hour Especially when the customers can see them. They need to spend les time looking at their phones and xxxxxxxxxxxx and more time working. I mean a hour and a half for a oil change and tire rotation is rediculous. More

45 days later. I still have no title although you’ve cashed all my down payment checks. The lender has moved the finish line since many times it seems prejudicial and horrible business. My business wil cashed all my down payment checks. The lender has moved the finish line since many times it seems prejudicial and horrible business. My business will go to Mccosh from this point on. More

I didn't have much time, but they got it done. They were safe with mask. I would have liked something different on tv, but sign said, couldn't change tv. Few people in waiting area like two. safe with mask. I would have liked something different on tv, but sign said, couldn't change tv. Few people in waiting area like two. More

Overall they did a good job. Received the wrong part for our repair the first time but responded quickly to apologize and correct the situation. our repair the first time but responded quickly to apologize and correct the situation. More

This dealership is disappointing to say the least. The sale was smooth and professional but the aftercare has been less than satisfactory. Unreported accident??? Probably. sale was smooth and professional but the aftercare has been less than satisfactory. Unreported accident??? Probably. More

Very helpful gentleman Austin Loyd. Was very patient and accommodating. This is my third vehicle from Machens Nissan. Only this one is brand new!! I love it! accommodating. This is my third vehicle from Machens Nissan. Only this one is brand new!! I love it! More

I just wish the paper work filling out process did not take so long. Other than everything was great. Like the fact you have refreshments. take so long. Other than everything was great. Like the fact you have refreshments. More

I'm always impressed with their timeliness in making sure that they get the work done reasonable and If they can't they let me know ahead of time that it's going to take longer than expected. And the care t that they get the work done reasonable and If they can't they let me know ahead of time that it's going to take longer than expected. And the care they give me everytime I visit has been expetionally well. More

Everyone was very helpful. Love the Rouge I purchased. Salesman was very informative and complete on providing everything needed. Thanks for going the extra mile. Salesman was very informative and complete on providing everything needed. Thanks for going the extra mile. More