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Joe Machens Nissan
Columbia, MO
928 Reviews
Joe Machens Nissan is proud to be central Missouri's largest volume Nissan dealer, as we have been providing Missouri residents with top-notch Nissan sales and service for decades. Whether you want to buy or lease a new Nissan, service the Nissan you already own or discuss auto financing with our Nissan finance team, our Nissan dealership in Columbia MO, is here for you. Come to Joe Machens Nissan to Discover the Difference. Our promise is to make your next car buying experience quick, transparent, and easy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 928 reviews
March 13, 2017
Excellent experience. In excellent hands with Nick Hopkins! I knew I was going to be in excellent hands when my husband and I decided to purchase a vehicle and work with Nick Hopkins. Nick and his team worked s I knew I was going to be in excellent hands when my husband and I decided to purchase a vehicle and work with Nick Hopkins. Nick and his team worked so hard to get us in our perfect vehicle and they did not disappoint. I will absolutly send all of my friends and family to Nick and Joe Machens dealership. The experience was excellent. More
by R&LStrand
Employees Worked With
Nick Hopkins (5 stars) & Matt Fraley (5 stars), Will Enyard, Josh VanDusseldorp
March 08, 2017
Grrreeaat!! I really love my Nissan Rogue! Process was simple, finance could have gone smoother but still overall great! Will be back for the next vehicle for sur I really love my Nissan Rogue! Process was simple, finance could have gone smoother but still overall great! Will be back for the next vehicle for sure :) More
by AnnaPiper17
Employees Worked With
Matt Embry
March 08, 2017
Wonderful Josh was very helpful he helped me as soon as I walked in. Got me in a brand new car that I love. Very great customer service! Will be returning! Josh was very helpful he helped me as soon as I walked in. Got me in a brand new car that I love. Very great customer service! Will be returning! More
by Carguy
Employees Worked With
Josh Elder
March 07, 2017
New car. Buyer Both Joe Kelley and Matt Fraley did a nice job of providing good service to us. We appreciate all there hard work in helping out Both Joe Kelley and Matt Fraley did a nice job of providing good service to us. We appreciate all there hard work in helping out More
by Jeannelynne
Employees Worked With
Todd Kelley
February 28, 2017
Won't be recommending My husband and I drove from St. Louis to purchase a 2017 Nissan Titan HD Pro4X. On our drive home my husband noticed a vibration. We drove the truck f My husband and I drove from St. Louis to purchase a 2017 Nissan Titan HD Pro4X. On our drive home my husband noticed a vibration. We drove the truck for awhile to verify if the vibration was still there. We took the truck to our local Nissan dealer to have it looked at. They discovered the lug nut key was not in the truck. The person who installed the lock did not put the key back in the truck. My husband and our local dealer made numerous calls back and forth trying to rectify the situation. He called Nick, our sales person, but never heard back from him. The GM, Matt Smiley, offered 2 options cut them off (which our dealer would not do) or bring the truck back to Columbia for them to repair. Then his response was, NOT ONCE BUT TWICE, "there's not much else I can do for you." Your dealer made the decision to pay the local dealer to order a key. This is going to take 2 weeks to get plus however much time to get the truck back in the shop to be repaired. We now have to cancel our scheduled trip with our camper because we can not drive the truck. If we were to get a flat there is nothing that can be done. The truck may have a serious issue now that needs to be addressed immediately. Also the power steering fluid was extremely low causing a very loud whine when we picked it up and the front license plate holder fell off while driving. I have called and left several messages for Matt Smiley, who have never returned my calls. I will not recommend this dealer to anyone and I will make sure my Nissan survey reflects the issues we've been experiencing. More
by Sarah
Employees Worked With
Nick, Matt Smiley
February 25, 2017
Awesome I was treated with the upmost respect and their patience at Joe machens is unmatched anywhere else. I will definitely be going back to purchase my nex I was treated with the upmost respect and their patience at Joe machens is unmatched anywhere else. I will definitely be going back to purchase my next car! More
by Shayenelle
Employees Worked With
Todd Kelley
February 21, 2017
Great experience Todd Kelley is a great salesman. He was knowledgeable, professional, funny and personable. We were not the easiest folks to deal with and he took his Todd Kelley is a great salesman. He was knowledgeable, professional, funny and personable. We were not the easiest folks to deal with and he took his time and was very patient answering our concerns. We got a great car and a great deal, great experience! More
by cmueller
Employees Worked With
Todd Kelley
February 19, 2017
blue but went in for red Todd Kelley did a great job finding my car, fairly painless experience.. wasn't going to buy a Nissan but did, I am very happy !! Thank you! Todd Kelley did a great job finding my car, fairly painless experience.. wasn't going to buy a Nissan but did, I am very happy !! Thank you! More
by Baldridges
Employees Worked With
Rob chen, Todd Kelley
January 25, 2017
Awful. Had a planned appointment to visit and purchase a car. When I got to my appointment, my sales rep wasn't ready for me whatsoever. Then proceeded to te Had a planned appointment to visit and purchase a car. When I got to my appointment, my sales rep wasn't ready for me whatsoever. Then proceeded to tell me the car I had drove 2 hours to just purchase had been sold the day before. I never received a call before hand. He went to talk to his manager for help, came back with 3 cars that were similar in price but the quality and mileage of vehicle were incredibly awful. My suspicion is that because I had found the car at 7,809 on a website I would be honored that price because it was a misprint. It was originally to be 11k, so I'm pretty sure they tried selling the car as fast as they could for the full price before I got there to get it. Didn't get anything outta the visit, only shown 3 cars. Was offered a gas card. Awful service. Never again. More
by Natalie
Employees Worked With
Brandon Jones
January 22, 2017
Adam Hall is top of line "Best Salesmen". Adam Hall is the best salesman that I have ever dealt with. He is excellent, patient and very thorough. He doesn't give you the run-around about anyth Adam Hall is the best salesman that I have ever dealt with. He is excellent, patient and very thorough. He doesn't give you the run-around about anything, he is straight forward. Thanks to him, I got my new car at a affordable price! He will also work with what works best for you, not like other dealerships. Adam puts you in the car you love and you will drive away like a Happy Camper! Thanks so much, Tina Bealmear More
by tinabealmear
Employees Worked With
Will Enyard, Adam Hall, Dan Do
