Joe Machens Nissan

At check in I asked for a ride while my vehicle was being serviced. I waited 30 mins and asked again. The service advisor had forgotten to contact the courtesy driver. serviced. I waited 30 mins and asked again. The service advisor had forgotten to contact the courtesy driver. More

Replacing headlights/Fixing recalled issues. I love this dealership because I always deal with the same people, mostly Tara McDade, and she keeps me informed and makes things easier, such as gett I love this dealership because I always deal with the same people, mostly Tara McDade, and she keeps me informed and makes things easier, such as getting me a loaner car, when needed. The amenities in the service dept. waiting room are wonderful with snacks and drinks and magazines to read and tvs to watch. More

Joe Machens Nissan service center was awesome. Forrest kept us in the loop on everything that was happening with my Nissan Titan. They knew every thing about our warranty and took care of everything!!! kept us in the loop on everything that was happening with my Nissan Titan. They knew every thing about our warranty and took care of everything!!! More

Great Salesman!!! Recently bought a vehicle with my daughter. Our salesman was Mark Holder. He was very attentive and made the entire experience very easygoing. Would d Recently bought a vehicle with my daughter. Our salesman was Mark Holder. He was very attentive and made the entire experience very easygoing. Would definitely buy from him again....and recommend him to my friends! More

Misadvertising Ran across there add on a 2017 Escape. The price listed is $18,650 with a tag under it says for best price email or call or fill out a form. I emailed Ran across there add on a 2017 Escape. The price listed is $18,650 with a tag under it says for best price email or call or fill out a form. I emailed about “Hey I’m serious here. What’s that best price??” I told them over the 3 emails now there’s no trade in, just a clean deal What’s this best price?? Beth says we will call you tomarrow. Now I get Kamari... “there’s no lower price, maybe a couple hundred dollars possibly “. This brought back the memories of my Explorer I bought from them years ago when there extended warrentee was actually a dealer warrentee and NOT sanctioned by Ford and the heaters in the heated leather seats were aftermarket and not Ford so it cost me at my new closer Ford dealership. Seems like if it’s Jeff City or Columbia it makes no difference with there professionalism More

Quick & Friendly Kamari was fast and friendly. He was able to answer most any question I could think of. He made the process quick without rushing anyone Kamari was fast and friendly. He was able to answer most any question I could think of. He made the process quick without rushing anyone More

service department Kamille is awesome to work with in the service department! She is very friendly & knowledgeable about the recommended service. Never pushy and always Kamille is awesome to work with in the service department! She is very friendly & knowledgeable about the recommended service. Never pushy and always goes out of her way to make sure you get the best service. More

What happened to customer service??? At Joe Machen’s Nissan, excellent customer service is always our #1 priority. We’ll make sure your experience at our dealership exceeds all expectatio At Joe Machen’s Nissan, excellent customer service is always our #1 priority. We’ll make sure your experience at our dealership exceeds all expectations.” If only their finance director believed and practiced this! First of all, the positive, we had a great salesperson in Cathy Martin. She impressed us with her vehicle knowledge and excellent customer service. So much that we decided to go with the Armada Platinum instead of a Cadillac XT5. Our next step was to sign papers. Easy enough! I let them know we’d be using my bank instead of financing through them. I gave Trey Warren my banker’s fax number. All they had to do was send the “buyer’s order” to my bank and they’d get the check the next day. Easy enough! We asked about our temporary tags and was told that as soon as they received the check, they would call us so we could come back for the temporary tags, but until then, we were to drive the vehicle with their dealer plates. Easy enough! A couple of days passed by, no call. A week passed. Nothing. Finally, after a week and a half, my wife reached out to the sales rep asking about our temp tags. Within thirty minutes Jamie Husgen calls her from his personal cell phone asking her where the check is or if we had heard anything from our bank. He was very rude! She informed him that she would have me call him back because I was the one dealing with the bank. When I called, he was very accusatory, making comments like we were driving around on their tags and that my bank never responded with a check. I called my bank. No fax had been received. I informed Mr. Husgen of this and even gave him my banker’s phone number. He said we needed to come in Saturday, which was yesterday, to get our tags. I agreed and we showed up on Saturday. Mr. Husgen was very confrontational towards us accusing us of not fulfilling our obligations. This is when my wife told Mr. Husgen he needed to change his tone. This angered him even more and he raised his voice to her and she asked him to “dial it down”. Mr. Husgen storms out of the room. This is when we met Tom Peters, the finance director. Mr. Peters starts off the conversation by stating that “they have been scammed before” and was wondering why they hadn’t received a check from my bank yet. At the same time, he notices on the fax sheet, circles and points it out to Trey Warren that the fax was never sent. I was shocked and upset that we were accused of being con artists, so I raised my voice to Mr. Peters and called Mr. Husgen a dipxxxx for not catching the mistake. At which point, Mr. Peters reprimands me and tosses the papers up against the wall and said “I’ll rescind this deal now”, unless we fill out a loan application with them. When I restated to him that my bank never got the paperwork and that we weren’t going to be bullied by him to sign loan papers, he said “we’re done”. When I told him that we weren’t expecting for him to bend over backwards for us but that we would like to be treated better, he said “we’re done”. We walked out and waited for them to retrieve our vehicles that we were using as trade-ins. Is this making customer service the #1 priority? Do you think the customer had a pleasant experience? They dropped the ball! They should have followed up on sending the fax, verified it went through, maybe contacted us sooner, something! They could have still made a deal when they realized the error, but instead of doing the right thing and apologizing, Mr. Peters showed his true egotistical, pompous pride! Some interesting information, when I called my banker, Mr. Husgen had never spoken to her. And as further information, I WAS a repeat customer of Joe Machen’s (Bought a 2014 Challenger in 2014). More

Great service I had the best experience with purchasing my car, everyone was super helpful and friendly! Highly recommended to anyone needing to purchase a car or g I had the best experience with purchasing my car, everyone was super helpful and friendly! Highly recommended to anyone needing to purchase a car or get service work done!! More