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Joe Machens Nissan

Columbia, MO

4.1
898 Reviews

201 Nebraska Ave

Columbia, MO

65203

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Showing 898 reviews

November 18, 2020

Tyler and Russ made sure that I got the vehicle I wanted and it was in good condition! They worked with me on my budget and tried to give me the best deal. Thank you, guys! More

by AllisonD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler, Russ, Trey Warren
November 17, 2020

I purchased my 2014 murano from this dealership and have used them since for service. I have been consistently pleased with the quality and timeliness of the service department More

by PAGEBSJ59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
November 15, 2020

Tara McDade is very friendly and helpful, service is fast and good and a free ticket of car wash is provided. Social distancing and wearing a mask are mostly applied. More

by Man Huynh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
November 14, 2020

This dealership is the best I have ever seen, whether you are purchasing a new car or getting a tune-up. I won't go anywhere else to buy a car because I am taken care of so well! More

by BWYLDERED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade, Forrest Roberts
November 13, 2020

Service is always stellar no matter the dapartment. They are timely, have good perks and coupons. The people are always friendly. They seem to really want to please the customer. More

by endra1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
November 13, 2020

Very friendly man who waited on me. Didnt take long to get stuff done. They take good care of my car and check out everything. But I miss the popcorn More

by smcmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember guys name
November 12, 2020

I have received excellent service from this dealership. They have always been courteous and attentive. The work is performed in a timely manner. Nothing but good words for this dealership. More

by Skbaird50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael De Jesus
November 12, 2020

Your whole team did an outstanding job of helping me. I blew my engine on my 208 titan truck. The truck was pulling a trailer and was fully loaded as I was taking Furniture to my condo in Florida. They unl More

by 1224
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Warren, Austin Loyd, Michael De Jesus
November 11, 2020

First trip they convinced me I needed $2000 worth of repairs. Car broke down again, same symptoms , REAL fix was minor. At least the second fix was ‘free’, gee thanks. Not my first bad experience with t More

by SM
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael De Jesus
Nov 12, 2020 -

Joe Machens Nissan responded

Thank you for your review. If you could email me at cwilliams@machens.com I'd be happy to look into this issue for you.

Nov 12, 2020 -

SM responded

The issue is this is not the first time (not even the same car!) that I've gone to you all for repairs and have the car break down again on me with exactly the same symptom. Your staff had me put $2000 worth of repairs into it, clearly not the issue, as broke down on me again with the same symptom. Your staff failed to fix the actual problem which turned out to be a small part. They were clearly embarrassed as they 'fixed' it for free....so I guess the original $2000 worth of 'repairs' were not the issue. A very similar issue has occurred with your dealership before. My wife's Nissan broke down, she had it towed, they were condescending to her when giving it back and it broke down WITHIN 100ft of where it broke down before, turns out your 'fix' wasn't correct again. The combination of reliability and condescension means she won't agree to getting another Nissan.

November 11, 2020

Service for an oil change and transmission fluids drainage took almost two hours. Nearly every staff member did not have a mask on despite Covid. I think I saw three staff wearing masks continually d More

by obahr10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Forrest Roberts
Nov 12, 2020 -

Joe Machens Nissan responded

I apologize for your experience, Please feel free to email me at cwilliams@machens.com and we can discuss your experience.

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