Joe Machens Nissan

Great team of Matt and Jack to work with in helping me with the purchase of a GMC pickup everything worked out great and the dealership is in good hands with the purchase of a GMC pickup everything worked out great and the dealership is in good hands More

Some unfortunate events out of dealers control happened resulting in my car being there for 6 weeks, but that is not why I'm only giving 2 stars. 5 days after returning my car it did the exact same thing I resulting in my car being there for 6 weeks, but that is not why I'm only giving 2 stars. 5 days after returning my car it did the exact same thing I had it towed to them in the first place and required another tow. They did not take any monetary responsibility for the tow. They were always nice, but not overly accommodating. I asked for a loaner vehicle, I was asked to make an appt, when I arrived at my appt time no one knew about such loaner. They did quickly find me one...but it had not been cleaned and still had food crumbs from previous use. They had my car for 6 weeks the first time and didnt even wash it which had been standard along with a quick detail from all other dealers I have worked with. The 2nd time I did recieve a free wash from a local car wash, but not even a quick vacuum inside. After realizing I no longer wanted to drive a nissan, I asked for a trade in value. I also checked with 5 other dealers. They were all between 3-6k more than than Machens offered me. Which tells me they either have no faith in the work they did on my car, or after having a really poor nissan experience they thought I would be an easy buy. More

Tara McDade is amazing! Love working with her! She gets things done! I have her customer for over 5 years! Would never go anywhere else!! She is very professional and knowl Love working with her! She gets things done! I have her customer for over 5 years! Would never go anywhere else!! She is very professional and knowledgeable. D.J. Ryals is always great getting me to work. I do not even need to tell him where to go anymore. I am very appreciative of his positive attitude! More

Everyone that I dealt with from the detail tech to finance officer was FANTASTIC. They never made me feel pressured and didn’t try to get me to buy something I didn’t need or want. Cristian Sellers is finance officer was FANTASTIC. They never made me feel pressured and didn’t try to get me to buy something I didn’t need or want. Cristian Sellers is number 1 in my book. More

Great service with no hassle. Friendly staff and quick to getting us back on the road with our new Rogue❗️We will be back to deal again. getting us back on the road with our new Rogue❗️We will be back to deal again. More

Dishonest Lied about the loan didn’t get the facts right extremely disappointed drove long way to purchase the car They said no problem knowing what car we wher Lied about the loan didn’t get the facts right extremely disappointed drove long way to purchase the car They said no problem knowing what car we where trading but instead wanted our other vehicle More

Everyone there is always so nice. I hate that my car didn’t get cleaned up because of Covid policy but the service was awesome. didn’t get cleaned up because of Covid policy but the service was awesome. More

A great experience buying a vehicle, David Wilson worked very hard to find a vehicle to meet our safety as well as comfort needs., your finance department was amazing as well. very hard to find a vehicle to meet our safety as well as comfort needs., your finance department was amazing as well. More

I’ve dealt with numerous service departments through the years and never felt respected or happier than I do with Machens Nissan esp Tara McDade years and never felt respected or happier than I do with Machens Nissan esp Tara McDade More

Rogue Purchase David Wilson was very easy to work with in buying my Rogue. I am very picky and he was very accommodating. He found exactly what I was looking for w David Wilson was very easy to work with in buying my Rogue. I am very picky and he was very accommodating. He found exactly what I was looking for which was perfect. He was very nice and deserves the highest rating possible. I did not enjoy the financing part though. I felt a lot of pressure to buy an extended plan. I said 'no' several times but it seemed that would not be acceptable. I did not like feeling this pressure. Once I said I was not interested, that should have been enough. I ended up buying a GAP plan and a limited warranty which I am going to cancel in the next week. This is the only negative part about my experience. When I picked up the vehicle on Monday, it was ready and waiting. I appreciated that! More