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Joe Machens Nissan
Columbia, MO
898 Reviews
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Showing 898 reviews
Verified Customer
April 23, 2023
Had appointment at 7:15AM! Pulled up to service door & Tara opened the door ! Tara & I reviewed what service was to be performed! Service was performed as desired & Ieft the de Pulled up to service door & Tara opened the door ! Tara & I reviewed what service was to be performed! Service was performed as desired & Ieft the dealership happy as ever! More
by CHRISLOWE@CENTURYTEL.NET
Employees Worked With
Tara
May 12, 2022
Horrible service, they have had my car for three weeks. I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Pa I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Paid for their services and still dosent run correctly. Magically they have a loaner, that smells like weed. I go to pick it up again, today it has red paint down the side of my silver door and my car is vibrating and shimmying. I am beyond livid! I spent almost two months rent for my car to sit on their lot. The more they "work" on it, the more jacked up it gets. Ironically this car is not paid off, it came from them and should not need a new transmission yet. It's only a 2017 I'm still expected to make payments on a car I can't drive. in the mean time I just want a car that will get me back and forth to work. Do Not go to them to purchase or fix a car. It will just cost you extra money! I'm a single parent that had to choose between paying rent or paying for a rental so I could get to work. Now I still don't have a working car, going on week 4 but they got paid for their "services". Thieves!!! More
by kperkins
Employees Worked With
Tara McDade
July 30, 2021
I am extremely disappointed with the service at Machens Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part o Nissan! I took my wife’s Juke in for an oil change and ended up with a $4,000 bill and over two weeks waiting on parts! The most disappointing part of the whole experience is that I have asked to talk to the service manager for a week now and he is so disrespectful to his customers that he can not be bothered to return a phone call!!! Needless to say I will not be giving Nissan or any of the Machens dealerships my business in the future. More
by J.HUTSON55
Employees Worked With
Tara McDade
December 02, 2020
I had a 9 am appointment for an oil change. It took one hour and 40 minutes for them to do it. I had to go ask about the status after waiting 90 minutes. Forrest was very polite but it’s unacceptable to hour and 40 minutes for them to do it. I had to go ask about the status after waiting 90 minutes. Forrest was very polite but it’s unacceptable to wait that long. More
by mkohly
Employees Worked With
Forrest Roberts
