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Joe Machens Nissan

Columbia, MO

4.2
900 Reviews
Joe Machens Nissan is proud to be central Missouri's largest volume Nissan dealer, as we have been providing Missouri residents with top-notch Nissan sales and service for decades. Whether you want to buy or lease a new Nissan, service the Nissan you already own or discuss auto financing with our Nissan finance team, our Nissan dealership in Columbia MO, is here for you. Come to Joe Machens Nissan to Discover the Difference. Our promise is to make your next car buying experience quick, transparent, and easy!
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201 Nebraska Ave

Columbia, MO

65203

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Showing 900 reviews

August 25, 2023

I worked with Jarren on the purchase of a new 2020 mustang convertible. Jarren was very accommodating and professional. More

by craigbward1019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarren, Trey Warren
June 21, 2023

Issue 1: The had me sign a lease for a new vehicle with 371 miles on it and listed it at 73 miles. Issue 2: It took 3 weeks for them to pay me for my trade-in and 11 phone calls. Issue 3: As a collage More

by What?
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Scotty Glasgow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Loyd
May 19, 2023

It was fairly quick & easy. Chris the salesman & Mr Glasgow the finance guy treated us very well. More

by stephanie_rhea@hotmail.com
Recommend Dealer
Yes
Employees Worked With
5
May 15, 2023

I was there for over 7 hours with lots of waiting on paperwork Had to wait on financing specialist More

by Suzie.billiard@gmail.com
Recommend Dealer
Yes
Employees Worked With
Allen and Michalai
May 13, 2023

Very friendly and professional. Seemed to really know their products. Micah G was great. Nope! More

by MEDLOCKDAVID
Recommend Dealer
Yes
Employees Worked With
Kevin Schultz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Schultz
May 05, 2023

Way above expectations. Very patient. Answered all our questions. Listened to our list of what we wanted. More

by CJMITTS
Recommend Dealer
Yes
Employees Worked With
Andrew and others in sales.
April 23, 2023

Had appointment at 7:15AM! Pulled up to service door & Tara opened the door ! Tara & I reviewed what service was to be performed! Service was performed as desired & Ieft the de More

by CHRISLOWE@CENTURYTEL.NET
Recommend Dealer
Yes
Employees Worked With
Tara
April 15, 2023

Pretty good but concerned about the warranty Should have a better presentation for the warranty in writing More

by scotthedgeswins@gmail.com
Recommend Dealer
Yes
Employees Worked With
G.blair scotty and tre
August 17, 2022

They won’t stand behind the warranty and expect you to pay labor for something under warranty More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tara McDade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Joe Machens Nissan responded

Eric, as I shared in our email communication, we fully stand behind our warranty for the battery you purchased. The warranty clearly states that the parts are covered, not labor. These were the terms at the the time you purchased the battery that were agreed to. We are happy to stand behind this warranty and happy to take care of it for you.

Aug 17, 2022 -

Joe Machens Nissan responded

Eric, as I shared in our email communication, we fully stand behind our warranty for the battery you purchased. The warranty clearly states that the parts are covered, not labor. These were the terms at the the time you purchased the battery that were agreed to. We are happy to stand behind this warranty and happy to take care of it for you.

May 12, 2022

Horrible service, they have had my car for three weeks. I was told they had no loaner cars or rentals, I spent $1500 on a rental. Money I don't have. Finally it's fixed, $4000 later, fixed transmission. Pa More

by kperkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tara McDade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Joe Machens Nissan responded

Hello, I would like to look into this further for you. If you could email me with your vehicle information so I can track down your account that would be great. ssonnemaker@machens.com. Thank you

Jul 08, 2022 -

kperkins responded

2 months to respond, not sure why I'm surprised. I called, emailed and went in person and could not get management to speak to me. 2017 Nissan Sentra, silver. The tag they put on my car said my car was white. Maybe they put the rebuilt transmission in a white Sentra. My name is Kristen Perkins. I'm thinking the large banner on the side of the building that says rental cars for $35 a day should come down if that's truly not possible. False advertisement. I would love to get reimbursed for all the time and money waisted. I returned my car three times after it was "fixed". The last time I went back they said my tires were bad, not transmission problem. Ironically I had no tire issues before they got ahold of my car!!! My whole car vibrated after they got ahold of it. Never an issue before. There was no accident or anything that would cause that. The transmission went out in the middle of the road and it was towed.

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