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Joe Machens Nissan

Columbia, MO

4.8
1,005 Reviews
Joe Machens Nissan is proud to be central Missouri's largest volume Nissan dealer, as we have been providing Missouri residents with top-notch Nissan sales and service for decades. Whether you want to buy or lease a new Nissan, service the Nissan you already own or discuss auto financing with our Nissan finance team, our Nissan dealership in Columbia MO, is here for you. Come to Joe Machens Nissan to Discover the Difference. Our promise is to make your next car buying experience quick, transparent, and easy!
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201 Nebraska Ave

Columbia, MO

65203

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Showing 1,005 reviews

November 08, 2020

Friendly, professional, and willing to go the extra mile. Michael Dejesus and a technician (I don’t know his name) in the service department stayed late on a Saturday to get our car fixed at least 2 days bef More

by FOOTBALLMOM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael De Jesus
November 07, 2020

I don’t like the fact that you make me write 25 words for a service review. If I had something to add, I would. More

by GWMCCRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 06, 2020

Came in for an oil change. I was greeted immediately and was out within the hour. Great service, would definitely recommend to a friend or family member. More

by ImCody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
November 05, 2020

The service department is always courteous and do a good job. I appreciate the work they do. I will be back for future oil changes and etc. More

by mshnyb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Nelson, Austin Loyd, Forrest Roberts
November 02, 2020

Great experience. Friendly and knowledgeable salesman. Super sales manager and outstanding finance manager. Love my Murano and dealership. Looking forward to following up with service!! More

by Mike R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey Warren, Tom Peters, David Wilson, Cristian Sellars, Forrest Roberts, Frank Shaffer
Nov 03, 2020 -

Joe Machens Nissan responded

Thank you for the wonderful review!! We appreciate your business, and we look forward to continuing our relationship with you!

November 01, 2020

You need to light a fire under your service techs xxxxx. Especially when the customers can see them. They need to spend les time looking at their phones and xxxxxxxxxxxx and more time working. I mean a hour More

by Heelersandcows
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for the review. I will be sure to bring this to the service managers attention and we will work to get better!

November 01, 2020

I checked in with Forest. I had talked to him the day before reference all my tires being low. He had all 4 tires checked, filled with air and didn’t charge me. My wait was short. He was courteous and More

by JONESDIANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forrest Roberts
Nov 02, 2020 -

Joe Machens Nissan responded

We're glad to hear Forrest was able to help you out!

November 01, 2020

Wrong part was ordered after I had scheduled over a week. Had to leave overnight for correct part to come in. Work was done but have to take back to correct steering wheel center pad that wasn’t put back on More

by C.J. Welch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael De Jesus
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for this review and I apologize for the confusion. Please email me at cwilliams@machens.com and I can look into the issue of the diag fee being removed from your bill.

November 01, 2020

Very friendly service department. They took me at my on lines scheduled appointment. Very efficient. My husband is hard to please and he was very happy with the service department More

by stephhanneken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We're happy we were able to make you and your husband happy :)

October 31, 2020

I didn't have much time, but they got it done. They were safe with mask. I would have liked something different on tv, but sign said, couldn't change tv. Few people in waiting area like two. More

by PAT.KIMBREL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tara McDade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2020 -

Joe Machens Nissan responded

Thank you for the great review! We appreciate your business.

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