Joe Machens Nissan

On Saturday 12 September 2026 my family and I went to Joe Machens Nissan in Columbia, MO to look at a used Certified Pre-Owned (CPO) 2023 Nissan Kicks S. While going through the purchasing process I had que Machens Nissan in Columbia, MO to look at a used Certified Pre-Owned (CPO) 2023 Nissan Kicks S. While going through the purchasing process I had questions about the tires but the salesperson assured me that they were in good shape. Long story short, my daughter drove this car all the way from Columbia, MO to Rocky Mount, MO on dangerously low tire pressure in two tires. I know this because the low pressure warning lit up on the dash the next morning when I started it. Dobbs checked the tires and noticed that three had a lot of sidewall wear with one showing the steel belt on the inside of the tire. This is on a CPO vehicle! Their checklist is a joke, don't buy from these people unless you bring your own mechanic!!! I sent a detailed email talking about this problem to the General Manager and Sales Manager, zero reply, zero concern for their customers. More

Worth the time and money to buy your Nissan elsewhere. Bought a 2026 Pathfinder Platinum from Machens. Alex was a wonderful salesman and he did a dealer trade for the car we wanted. After that everything Bought a 2026 Pathfinder Platinum from Machens. Alex was a wonderful salesman and he did a dealer trade for the car we wanted. After that everything went south. The car was advertised on Machens website with a $4200.00 dealer discount. When they handed me an offer sheet the dealer discount was$2500.00. After we straightened that out and got the car bought I washed it three days later and found a couple tiny dents and scratches on the liftgate. I called Alex and asked him what to do about it. He said he would check but then I didn’t hear from him for several days so I just took the car in to the dealership. Alex took it over to the body shop and they did a pointless dent repair procedure on it. Got the dents out perfectly, but the scratches remained. I told him that was not good enough. He said they would fix the paint at a discount but they wouldn’t just make it right. I called the General manager Jason and told him what was going on and he took my phone number and said he would get to the bottom of it. Never heard from him again, although he did give my number to their internet sales department and they started bombarding me with texts. I went one step further and called Nissan. They assigned a case agent and said they would investigate. Never heard back from them either. I recognize that I didn’t see these scratches before we left the dealership, but I really feel like if you spend over fifty five grand on a vehicle you should be able to expect a flawless finish. Guess they disagree. More

Above and beyond experience with Casey, Ken and everyone involved. Felt like family. I will be buying all my future vehicles from Casey! involved. Felt like family. I will be buying all my future vehicles from Casey! More

Good car and people is nees ande the thake good carece of you yes to de car you yes to de car More

Requested information about my car multiple times, no one seems to call me back - interestingly enough - the AI agent gave me information of some strange dealings at this dealership. Buyer beware. seems to call me back - interestingly enough - the AI agent gave me information of some strange dealings at this dealership. Buyer beware. More

Very helpful and painless! It was a nice and pleasant experience. Casey was very nice and responsive every time I reached out. It was a nice and pleasant experience. Casey was very nice and responsive every time I reached out. More

Alex and Brayden were both great to work with for our trade in today! Thanks! trade in today! Thanks! More