Joe Machens Hyundai - Service Center

Came in for a recall but my problem was not fixed My vehicle had a door handle recall. I came in to get it fixed, but the I am still experiencing the problem with my door. The service employee who hel My vehicle had a door handle recall. I came in to get it fixed, but the I am still experiencing the problem with my door. The service employee who helped me was professional and courteous. I received the right amount of communication. If the problem had been properly fixed, then I would consider the amount of time spent to be appropriate. However, since I still have the problem, and therefore I have to return to the dealership, then I have rated the experience only 2 stars. More

Responsive to my requests They stuck to the estimate and gave me a loaner car because I had to wait for parts for an expensive repair. They also returned my garage door opener They stuck to the estimate and gave me a loaner car because I had to wait for parts for an expensive repair. They also returned my garage door opener I left in the loaner car to my house. They charge dealer prices but you get top notch service. . More

Excellent service! The service manager went above and beyond ensuring my concerns were satisfied. I highly recommend them. I had an issue with my leather seats on my 201 The service manager went above and beyond ensuring my concerns were satisfied. I highly recommend them. I had an issue with my leather seats on my 2017 Ioniq, and they did a great job resolving my issue. More

Oil change It was great! I am not sure who helped me. The service was great! I would recommend them. They were helpful and friendly as always. It was great! I am not sure who helped me. The service was great! I would recommend them. They were helpful and friendly as always. More

Tire Repair Had an unexpected tire problem while out driving. Pulled into service center without an appointment and they took my car in almost immediately. Had me Had an unexpected tire problem while out driving. Pulled into service center without an appointment and they took my car in almost immediately. Had me back on the road within a hour despite having all their appointments already in place. More

Friday Good work! Reliable service! Friendly and helpful people Using this service for 10 years. Hope to get rewarded for my loyalty in near future. Best wi Good work! Reliable service! Friendly and helpful people Using this service for 10 years. Hope to get rewarded for my loyalty in near future. Best wishes! More

New tires! Great service and prices. They were easy to work with and got me in within a timely manner. The courtesy driver was kind and friendly. My only complai Great service and prices. They were easy to work with and got me in within a timely manner. The courtesy driver was kind and friendly. My only complaint is it took an hour longer than I was told. More

Super service experience Polite and respectful staff. Honest. Andrew Moeller is the service rep I always ask for. He is consistently able to explain repair needs and never rus Polite and respectful staff. Honest. Andrew Moeller is the service rep I always ask for. He is consistently able to explain repair needs and never rushes me through anything. More

Very efficient and friendly service Requested service was done at estimated time and satisfying explanations -left feeling well taken care of . One additional service was suggested, and Requested service was done at estimated time and satisfying explanations -left feeling well taken care of . One additional service was suggested, and I had it done. More

Disappointed I have always taken my Genesis here for all of my maintenance needs and thought I was receiving the best service until this time. Had my car in in la I have always taken my Genesis here for all of my maintenance needs and thought I was receiving the best service until this time. Had my car in in late February 2018 for an oil change and inspection before heading out to Florida for the month of March. Brought it back in on April 9 for an oil change and recommended maintenance. Was told that my rear tires needed to be replaced asap. although they only had 26,000 miles on them. No mention of tire wear in February! Was told that the only reason that the rear tires worn and not the front as well is that it is a rear drive car. Was also told my tires had never been rotated. Was given one option for 2 tires with a cost of $214.00 per tire. Talked to a mechanic at home.. Said that the tires should have been rotated and he gave me several options for new tires. Will no longer trust my car to routine service at the dealership. Don't blame Chris for this (except on option for new tires) but those who didn't recommend rotating tires in the past. More