Joe Machens Hyundai

Our best machens experience yet We've had some not all great experiences in the last with various Machens locations. But Hyundai was great to work with! Will definitely go back. We've had some not all great experiences in the last with various Machens locations. But Hyundai was great to work with! Will definitely go back. More

It was stress free. Dan S. Is great. Honest and helpful. Dan, Chris, and Hoss were the reason I leased my sonata..everyone was professional and helpful. Customer service and honesty was number one with Dan. Dan, Chris, and Hoss were the reason I leased my sonata..everyone was professional and helpful. Customer service and honesty was number one with Dan. More

Great people and environment I always feel very welcome, and well accommodated when I am there, almost like a Hyundai family. I feel like they genuinely care and aren’t just tryin I always feel very welcome, and well accommodated when I am there, almost like a Hyundai family. I feel like they genuinely care and aren’t just trying to get me in and out quick and get over on me. More

Terrible! Bought a car and the with in the first 10 days the check engine light and traction control light came on. bought an extended warranty which they said Bought a car and the with in the first 10 days the check engine light and traction control light came on. bought an extended warranty which they said wouldn't cover what was wrong with the car I had for only 10 days. Tried to make me pay for said part and labor which turned into an all day fight with manager and assistant who not only didn't appologize for the inconvenience but also made me feel like a complete idiot with their poor customer service skills. Seemed like they were telling me that it was a used car and you never know what might happen with a used car, even though the car I bought had less than 40,000 miles. Made me feel like it was my fault for having issues since I could only afford a used car and not new. Seems like they want people to buy their cars but aren't willing to even stand behind them for even 10 days. Any other place I have ever bought a car from has always promised that if anything went wrong within the first 30 days that they would be more than happy to fix it. Eventually got them to agree to fix it for me with no charge on my part. Only good experience I've had here was with Tyler in the service dept. He was exceptional at his job sitting with me making sure I understood everything he was doing. Very nice, polite, and in no way condescending. More

Personal service I like coming to Machens Hyundai service as they are so personable. I really like working with Andrew because I feel he is honest and truthful with I like coming to Machens Hyundai service as they are so personable. I really like working with Andrew because I feel he is honest and truthful with me and doesn't hesitate to explain his recommendations and listen to my concerns. Give that man a raise! More

Service center is excellent The service center is excellent Andrew Mueller was my advisor and was courteous and kept me informed. The vehicle has had several problems and Mueller The service center is excellent Andrew Mueller was my advisor and was courteous and kept me informed. The vehicle has had several problems and Mueller understood my concern over the vehicles quality but got the problems taken care of More

Very helpful service representative knowledgeable and inform I was unaware of the problems with my car but the service representative offered me the option of applying for a credit card. My wife and I were very I was unaware of the problems with my car but the service representative offered me the option of applying for a credit card. My wife and I were very appreciative. More

Oil change Was in and out within an hour. Had the oil changed and tires rotated. They were very busy so was pleased with the short wait time. Was in and out within an hour. Had the oil changed and tires rotated. They were very busy so was pleased with the short wait time. More

Very good service...as usual! My service experience addressed all of my concerns AND recommended appropriate services which were also timely. Several services that were recommended My service experience addressed all of my concerns AND recommended appropriate services which were also timely. Several services that were recommended initially were found to be not necessary...and were not performed. Because my appt was too late to receive “car wash” service, I was graciously given a card allowing me to get a free wash offsite. In short, my service call was expeditious and very satisfactory. Plus I got to visit with my friendly n helpful salesman...whom I always look forward to seeing!! More

Tank recall Service took less time than anticipated. Nice waiting room. Seevice people very nice. Will continue to bring my vehicle back. Explained other items on Service took less time than anticipated. Nice waiting room. Seevice people very nice. Will continue to bring my vehicle back. Explained other items on cehivle that need attention and prices. More