Joe Machens Hyundai

Oil change and rotation of tires As in the title only 2 things wanted done, appointment was at 1pm. Finally left at 2:48pm, said I should be happy they threw in washing my car, which As in the title only 2 things wanted done, appointment was at 1pm. Finally left at 2:48pm, said I should be happy they threw in washing my car, which I have clearly stated do not do, because they leave the car with a stale water smell, windows are smeared and they don't dust or vacuum. But after being there for 45 minutes with again both engine and cabin filter (which I think they just keep by the door) stating they are dirty and need to be replaces. Replied no not needed, service man ok your car will be done soon. Soon is not a 2 hour visit. Plus my vehicle is a 2016 and they have suggested work needed totally over $4,000 dollars. One of these is to replace the fuel filter and by looking this up they would have to change out the whole fuel pump. I do not want a phone call an email nothing from this. More

Ac issues They took care of all my vehicals ac needs im very happy and will definately continue bussiness with them and recomend them to people looking for amaz They took care of all my vehicals ac needs im very happy and will definately continue bussiness with them and recomend them to people looking for amazing affordable cars More

Researched a warranty point I have a Hyundai Ioniq with a dual clutch transmission. Service researched warranty work and took care of an item they had not done before I have a Hyundai Ioniq with a dual clutch transmission. Service researched warranty work and took care of an item they had not done before More

Great dealership! I had the best experience at Machens! The car dealers are very friendly and don’t pressure you...they have EXCELLENT customer service! They worked ver I had the best experience at Machens! The car dealers are very friendly and don’t pressure you...they have EXCELLENT customer service! They worked very hard to make sure that I got the car that I wanted (and the best loan rate available). Everyone we met was super friendly. I would highly recommend Machens 😁 More

Courtesy Everyone was polite, respectful, and helpful. Would recommend service department to anyone. They answered all my questions, provided a loaner car, Everyone was polite, respectful, and helpful. Would recommend service department to anyone. They answered all my questions, provided a loaner car, called with updates. Couldn't ask for better service. More

A very professional experience I came in for an oil change and drove right in the service area. I was greeted promptly and very courteously. I was directed to the waiting area as I came in for an oil change and drove right in the service area. I was greeted promptly and very courteously. I was directed to the waiting area as I needed a ride to work. I was a little disappointed in that the usual pastries were not there, and the TV was not on, so the was a bit of awkwardness with that. I was notified as soon as the shuttle was ready leave, and the driver took my information very quickly and we were on our way. It was a very safe ride, with professional conversation along the way. More

Very dependable and helpful Andrew kept me informed about my needed service and is very comfortable to work with. He was honest about any needed work and worked in a timely manne Andrew kept me informed about my needed service and is very comfortable to work with. He was honest about any needed work and worked in a timely manner. More

Attentive and not pushy We walked into the dealership knowing we wanted a Santa Fe or a Santa Fe sport, but not sure beyond that. Joe, our salesman, asked us the details of w We walked into the dealership knowing we wanted a Santa Fe or a Santa Fe sport, but not sure beyond that. Joe, our salesman, asked us the details of what we needed and wanted in a vehicle. He then pointed us to the Santa Fe because we wanted a larger towing capacity. The dealership had to locate a vehicle for us, and found one in Omaha, then got it to Columbia. We were given generous trade-in allowances as well. Chris in finance was equally attentive and not pushy at all, listening and answering questions. Our car has lived up to our expectations so far. More

Feedback I made a same day appt., prompt and friendly welcome, detailed and honest prices for requested car service. I was surprised to get in on a Saturday bu I made a same day appt., prompt and friendly welcome, detailed and honest prices for requested car service. I was surprised to get in on a Saturday but it worked out great! More

Great experience I was ver happy to have Will Coburn assist me in purchasing my new Kona. I live 2 hrs from this dealership and Will and Tim worked with us to ensure I was ver happy to have Will Coburn assist me in purchasing my new Kona. I live 2 hrs from this dealership and Will and Tim worked with us to ensure that paperwork and vehicle would be ready when we were able to get there More