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Joe Machens Hyundai

Columbia, MO

3.9
624 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves.
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1300 Vandiver Drive

Columbia, MO

65202

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Showing 624 reviews

August 21, 2018

Excellent service I was informed that they have shopped around and got a better deal on oil. That being said I got full synthetic for the same price as the old semi-syn More

by s-gruenewald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Kertz
Aug 21, 2018 -

Joe Machens Hyundai responded

Thank you for the positive feedback! We are happy to know you had an excellent service experience with our team during your visit! We do appreciate you! Thanks again for your business, come back and see us!

August 17, 2018

Excellent service and awesome staff The service department staff was very friendly and seem to really appreciate customers I will definitely be a repeat customer and would refer custom More

by MKNECHT34514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All the guys in service
Aug 17, 2018 -

Joe Machens Hyundai responded

We are very happy to hear you had an excellent service experience with our team! We do appreciate you and your positive feedback! Thank you again for your business!

August 17, 2018

Excellent customer service Andrew was excellent from my first call till the time I picked up my car. Helpful, on track, and informative. Thanks Andrew and Justin for making an a More

by SACOOK818
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kertz
Aug 17, 2018 -

Joe Machens Hyundai responded

Thank you for the positive feedback! We are happy to know Andrew was able to help you throughout the process! We do appreciate you and your business! Thanks again!

August 16, 2018

Pleasant visit Fast, friendly service. Andrew was perfect. Showed us a starting to get dirty inside cabin air filter which we declined to have replaced at this time. More

by ONEARRO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2018 -

Joe Machens Hyundai responded

Thank you for the positive feedback! We are happy to hear you had a pleasant overall visit with Andrew! We do appreciate you and your business! Thanks again!

August 13, 2018

1st oil change on new motor installed Service Advisor, Andrew, is always so nice and accommodating. The technicians seem very nice as well. The service was fast and I appreciated the disc More

by PAMALBERT70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Joe Machens Hyundai responded

Pam, thank you for the positive feedback! We are happy to hear you had a great overall service experience with Andrew and our team! We do appreciate you and your business!

August 10, 2018

Andrew is 5 stars The wait for my engine was not ideal. I think it was about three months of waiting. Once the engine was in tho everything was done quickly. Thank you More

by JESSCZABRISKIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2018 -

Joe Machens Hyundai responded

Jess, thank you for the positive feedback! We are happy to hear you had a great overall experience with service from Andrew! We do appreciate you and your business!

August 07, 2018

Overcharged, no car wash I'm always told my car will be washed, but it never is. I received a coupon for something that turned out to be free, and they charged me $60 to chang More

by ashleywinston01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff McLaughlin
Aug 07, 2018 -

Joe Machens Hyundai responded

Ashley, we sincerely apologize for your service experience. We will alert our management team of this situation and investigate further. We do strive for quality customer service and appreciate your honest feedback. Again, we are very sorry for the inconvenience.

August 07, 2018

Another Stellar Job Machens does an excellent job to keep their customers happy with personable staff, great customer amenities, and a willingness to communicate the det More

by dj_dementia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kertz
Aug 07, 2018 -

Joe Machens Hyundai responded

Thank you for the positive feedback! We are happy to know you had another great customer service experience while getting your vehicle serviced with our team! We do appreciate you and your business! Thanks again!

August 07, 2018

Fast friendly service! The service department is always friendly and very helpful when I bring my Santa Fe in for service or maintenance. No request is too small. And my c More

by jskippy1949
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Kertz
Aug 07, 2018 -

Joe Machens Hyundai responded

Thank you for the great review! We are pleased to hear you had another overall excellent service visit from our team! We appreciate you and your business!

August 04, 2018

The best service ever always, every time! Service tech Andrew Moeller exceptional customer service. Knowledgeable, explain well, do what is needed to keep car running but never more than neede More

by NKUTZMAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Moeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2018 -

Joe Machens Hyundai responded

Thank you for your 5-star review of our dealership! We are glad you continue to have great experiences with us. We appreciate you and your business!

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