Joe Machens Hyundai

Pleasant and friendly dealer service staff I enjoyed a donut and coffee and used the shuttle service to get to an appointment. Friendly driver for shuttle. Andrew in service went beyond my expe I enjoyed a donut and coffee and used the shuttle service to get to an appointment. Friendly driver for shuttle. Andrew in service went beyond my expectations in making my experience a positive one. See you again for next oil change More

Loss of power steering Professional personal and compassionate service. Compassionate may be an odd description. This service was necessary and expensive. Tyler Schrimpf li Professional personal and compassionate service. Compassionate may be an odd description. This service was necessary and expensive. Tyler Schrimpf listened and answered all questions. No hard sell. Provided updates as to the completion. He was a pleasure to work with and also gave credit to his mechanics. My Elantra Touring drives beautifully. More

Great service on an older car My wife’s much loved XG350 needs a bit more attention these days and the service department at Joe Machens Hyundai is great. Recently we had to have r My wife’s much loved XG350 needs a bit more attention these days and the service department at Joe Machens Hyundai is great. Recently we had to have rear struts replaced and the experience was great! More

New Tires w/ Alignment & Balance Because my husband scheduled the appointment for installing new tires- yea, on sale! - on the Thursday before Memorial Day weekend, of course they we Because my husband scheduled the appointment for installing new tires- yea, on sale! - on the Thursday before Memorial Day weekend, of course they were realllllly busy. We settled into a room just outside the service area that also had television. It was a great place for the preschooler and mom to settle into as well with the PBS kids program schedule. The area was clean, close to restrooms, vending machines in the lobby area, beverages, etc. The preshooler asked his mom if the floor was glass - it was that clean. As soon as I saw all of the other patrons, I knew we would have a longer wait. My service rep came back near the end to explain that the tech had difficulty with the alignment; we live in a small town that has had street work going in our every direction for a year or more -- my "baby" was really out of alignment as a result. The form/diagram proved it. Apparently, they checked my "baby" for a few other things and noted an item to be checked again at my next oil change but also noted that it is not a dangerous thing at the moment. Of course I am returning my "baby" for scheduled maintenance at Machens Hyundai to keep her running and me informed. More

Service Always looking for recent recalls that need to be done as well needed services to keep my car running well. Always give me a quote for costs of repair Always looking for recent recalls that need to be done as well needed services to keep my car running well. Always give me a quote for costs of repairs More

roof trim replacement The strip of roof trim that fits in with clips had buckled, somewhat due to hail perhaps, so needed to be replaced. Ordered by Chris Sanchez, and put The strip of roof trim that fits in with clips had buckled, somewhat due to hail perhaps, so needed to be replaced. Ordered by Chris Sanchez, and put in by someone in service shop. Appears to be ok - no need for duct tape to hold it in. Also got washed while there. Thanx. More

Pleasant Not a fan of the suggestive selling, and constantly trying to upcharge for every service known to man. If I need a service, I will ask for it. Also do Not a fan of the suggestive selling, and constantly trying to upcharge for every service known to man. If I need a service, I will ask for it. Also don't care for automated surveys. If you want a rating from me, call me. More

Service Thanks for doing such a quick service on our car. The guys are always friendly and helpful.we had several things done and they worked quickly to help Thanks for doing such a quick service on our car. The guys are always friendly and helpful.we had several things done and they worked quickly to help us get on our way. More

Great Experience I was able to use the Machens Web site to find the availability of used cars. The site was extremely easy to use. I expressed interest in one vehicle I was able to use the Machens Web site to find the availability of used cars. The site was extremely easy to use. I expressed interest in one vehicle and received a call within minutes. That vehicle was held for me and in 2 days I was able to purchase it. The salesman was very helpful and accommodating. He expedited the process and made it painless. More