Joe Machens Hyundai

Bought a Tucson today and received the best service From Aaron, The sales manager, And Hunter in finance. Wish I lived closer to use their service department too Aaron, The sales manager, And Hunter in finance. Wish I lived closer to use their service department too More

They were easy to work with, very helpful and informative and worked to find just what i needed and worked to find just what i needed More

If less than a one was possible, that’s what I would put. No communication, terrible service, and the worst vehicle we have ever owned. The whole experience has been a disaster. Do not buy a vehicle here. No communication, terrible service, and the worst vehicle we have ever owned. The whole experience has been a disaster. Do not buy a vehicle here. More

Aaron, Jack and Trey did a excellent job saling me my Santa cruz. They all were very polite and explained everything to us. They went beyond their expectations we appreciated all the help they gave to us Santa cruz. They all were very polite and explained everything to us. They went beyond their expectations we appreciated all the help they gave to us. A wonderful crew. More

We've always had great service at Joe Machens Hyundai. Trey is very informative and helpful to any of our inquiries! He is the primary reason we purchased our Hyundai Sonata, he's awesome!!! Trey is very informative and helpful to any of our inquiries! He is the primary reason we purchased our Hyundai Sonata, he's awesome!!! More

My husband and I worked with Aaron to purchase our 2024 Hyundai Palisade. He was knowledgeable about the vehicles we looked at and he was professional, while also being personable. My experience with Aaron Hyundai Palisade. He was knowledgeable about the vehicles we looked at and he was professional, while also being personable. My experience with Aaron is the best car buying experience I‘ve ever had. I also appreciated how respectful he was!! More

My experience started with a trade-in estimate on the KBB website. When an estimate is requested, information is sent out to local dealers. When the salesperson from Hyundai called me, I told her specifica website. When an estimate is requested, information is sent out to local dealers. When the salesperson from Hyundai called me, I told her specifically what I was looking for, from options down to a price point. An appointment was scheduled to look at the Santa Fe and Palisade on a Saturday. When we arrived to test drive, we were met with smiles and pleasantries and shown a Santa Fe within my price point, but the Palisade was well over the price range. During the test drive I was very blunt with the salesperson that I likes the Palisade but not the package I was driving as it was over my price range and had options that not only would I not use, but did not want. After the test drive we walked through the other Palisades on the lot with the salesperson and found one I liked in the package I wanted. The salesperson let me look at the vehicle inside and out and sent me a text with the full spec sheet for the vehicle. On Monday I sent a text to the salesperson asking how to get the ball rolling to purchase the Palisade in my price range and was told to bring my current vehicle by the dealership for a trade appraisal. After spending almost an hour at the dealership for the appraisal, I was told that the vehicle I wanted was no longer available (in hindsight, it was already spoken for when I looked at it with no disclosure of that from the dealer). Because it took so long for the appraiser to look at my car, as soon as his 10 minutes with it was done I left and asked them to call me with his appraisal. In that call I was told that my vehicle, which had just been serviced by an independent mechanic and is driven 500-800 miles per week, would need "extensive engine repairs to be re-sellable" and they tried to upsell me into a vehicle that was $8000-$10000 over my price range. As if the bait and switch wasn't bad enough, the scare tactic for my vehicle was the last straw for me. I won't be back. More

Phil is the epitome of dirt bag car dealers. He was rude, dismissive and had absolutely no idea what he was talking about. Run away as fast as you can. He was rude, dismissive and had absolutely no idea what he was talking about. Run away as fast as you can. More

The best experience I’ve ever had at a car dealership! Rafael was so amazing! He explained everything beautifully, he found the car I was looking for and got me an amazing deal on it! I will definitely be Rafael was so amazing! He explained everything beautifully, he found the car I was looking for and got me an amazing deal on it! I will definitely be letting people know where to go if they ever need a car! Thank you Rafael! More