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Joe Machens Ford - Service Center

Columbia, MO

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53 Reviews

53 Reviews of Joe Machens Ford - Service Center

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November 07, 2020

My experience at joe Machens was amazing. Chris in the service department was fantastic. He treated me with respect and kept me updated on my vehicle at all times. More

by John H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 09, 2020 -

Joe Machens Ford responded

Thanks, John, for the "amazing" review for Chris and our service department! We look forward to seeing you again. Give us a shout if you have any questions, we'll be glad to help out.

October 20, 2020

Always a great experience with Joe Machens service department. Trenton Lincoln always takes care of any issues that come about and has my vehicle in and out of service in a timely manner. I highly rec More

by Eidster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trenton Lincoln
Oct 20, 2020 -

Joe Machens Ford responded

We love seeing 5-star reviews for our Service Dept. Thank you, Eidster - we hope to see you again.

October 14, 2020

While driving my 2018 F150 Lariat from Pennsylvania to Colorado we experienced a problem. We stop in and their service department abd they took immediate care of us. All repairs were under warranty and th More

by pcarlton_428
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Theron Carlson
Oct 15, 2020 -

Joe Machens Ford responded

Thank you! Great to hear we were able to get you back on the road to continue your journey. Just give us a call if you have any questions. Safe Travels.

September 08, 2020

I received very good service from Joe Machens Ford. I had an appointment which I prefer. I was talked to as soon as I arrived. Chris was very cordial and listened as I explained what I needed. I was also con More

by MU Parrothead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in service.
Sep 08, 2020 -

Joe Machens Ford responded

We love seeing 5-star reviews for our Service Dept. Thank you - we hope to see you again.

September 04, 2020

Great buying Experience!!! They went above and beyond best deal around hands down. I’m a customer for life that is for sure. Thank you More

by traviswpeterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Nagel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Joe Machens Ford responded

5-star rating! We love it and can't wait to see you again!

August 02, 2020

I have bought several vehicles from MACHENS over the years. This last one I just purchased was by far the one they had to work there hardest to get put together. I was More then pleased with the effort More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mack McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Joe Machens Ford responded

Nothing we love more than our repeat and loyal customers! Thank you so much for your continued customer loyalty to the Joe Machens dealerships. We really liked seeing the 5 star review for Mack McKinney and Marc Weiner, ThankYou!

July 28, 2020

Always great service and quality work I was just having a routine service--oil/filter change, wheel rotation and general checkup. I've always received good service and feel like it's servi More

by cftutt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't recall anyone's name that I worked with.
Jul 28, 2020 -

Joe Machens Ford responded

We love our repeat & loyal customers. Thank you so much for the excellent review and for choosing Joe Machens Ford Lincoln Service Dept - we appreciate it.

July 11, 2020

I was sick with cancer did not feel like driving 85 miles you guys sent mike he picked up my car ser it returned it. All taken care of it is a Lincoln so no cost on pickup don’t get rid of that I will use t More

by Werschingmathias
Recommend Dealer
Yes
Employees Worked With
Mike york
Jul 13, 2020 -

Joe Machens Ford responded

Thank you for taking the time to let us know how we were able to help. We try our best to make it as easy as possible for our customers that are going through a difficult period. We very much appreciate your business and send good thoughts your way. Please give us a call if you have any questions about the service. We'll be glad to answer them for you.

July 07, 2020

For an oil change and tire rotation the thing I look for is how long am I there and how was I treated? 25 minutes. Not bad! Check out ended with a thank you and a smile. More

by jllnej
Recommend Dealer
Yes
Employees Worked With
Ronnie Smith
Jul 07, 2020 -

Joe Machens Ford responded

Nice review! Thanks so much for choosing Joe Machens Ford Lincoln, we very much appreciate your business.

July 07, 2020

A great experience. The staff was very knowledgeable and super friendly. They took the time to listen to all my concerns and kept me posted during my repair. Their service. Is outstanding. More

by Warren
Recommend Dealer
Yes
Employees Worked With
Fred
Jul 07, 2020 -

Joe Machens Ford responded

This is an "outstanding" review! Thank you. Warren, we loved hearing that our Service Team was "outstanding". We hope to see you again.

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